Great service. Thank you.
LISA-MARIE M
Customer Reviews for Bainbridge Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Becky, at the Bainbridge Island location, was easy to work with and answered all questions I had easily.
DANIEL TDrop off was excellent
Timothy BUHaul sent me numerous emails requesting we pull a trailer to our destination because Uhaul needed them. Very annoying during our prep time.
STEVEN FEasy to rent and friendly service
Keith KGreat customer service and the u-haul van was clean and drove like a dream. We’ll definitely come back here again!
David BDon’t change the reservation from the original selection multiple times
Tristan SThe folks working there were friendly and helpful!
MICHAEL PThe location is very clean, the trucks were parked well organized in a clean parking lot that had easy room to navigate, they were extremely nice when I returned the truck and when I walked away after dropping off (because I live close enough to walk home) they were worried about me asked if I needed a ride.
india aBecky did an assume job. I would definitely recommend her to anyone. Thank you again Becky. Regards Harold Hansen
Harold HThe truck ran fine, but was said to be noisy - it was.
Jeff MWe rent frequently, both cargo vans and trucks. The staff is excellent and we never have issues with the vehicles. All is just great and easy -- thanks so much!
Greg RFriendly and efficient service.
FRED WVery nice staff and easy access to location! Van was clean and comfortable and easy to drive!
Duncan RThe staff is excellent.
MATTHEW HOver the years it’s always a pleasant and enjoyable experience working with Isabel at Bainbridge U-Haul. Thank you for assisting the Bainbridge Island Japanese American Community with Mochi Tsuki and other projects.
VERNON NVery friendly staff. Quick check-out. The truck was near new and worked great.
Marc WThe Bainbridge Self Storage people made it incredibly easy and convenient for me to pick up and return my truck. The equipment I'd asked for was ready in plenty of time for me and the process was very smooth and pleasant. Very profesisonal and well-run.
RAPHAEL PNothing,wonderful service.An absolute pleasure to business there!
Alan CAmazing service at this location
CLAYTON DGreat place
WAYLON HAlready offers great customer service.
don RAbsolutely the best experience, courteous, cheerful and expediant both rental and return. Isabelle is fabulous.
CHRISTOPHER HThe customer service was much improved compared to the last time I rented from this location. The rental truck's exterior was muddy and had an annoying wheel vibration, but no big deal and I'd rent from here again.
CUBA FKeep doing what you're doing. Staff was very helpful.
Gordon EIsabelle is amazing. So helpful and patient. Her customer service is why I choose Uhaul.
SHANNON CI had a little issue with the gas level upon returning the truck. They charged me extra for gas. I reached out to them and the lady (Isabel I think) was super nice and kind. She checked the mileage and she fixed the issue immediately. Really great customer service, especially when you manage to talk to the actual people working there and not some customer service office in a remote location.
DAFI ANothing! Was easy to walk in and make a reservation for the next day. The following day truck was ready to go. Staff was friendly and professional.
Robert MEverything was great. I love that. It was a new van and had good gas mileage and drove well.
Dasha MIt was a great experience! I was going to drive to a dump about 20-25 miles away. I talked to the clerk at U-haul and he said, “Don’t drive over there. You have the van for 24 hours. Just go to the dump nearby and bring it back tomorrow.” It was nice to have someone help me out in the moment
RICHARD WIsabelle I think is her name was so sweet and personable. I've rented from this location numerous times and it's always nice to see her. She's quick AND sweet as heck!
ROBERT TGreat customer service 👏 👌
PAUL DThe 15 foot truck should never be rented again until they fix the tire alignment. I’m shocked that we made it to our location and back without blowing a tire because it was shaking so badly.
JAMEE DIt was excellent. We love renting from this location. The people here are awesome and the equipment is always top-notch.
CAROLINE RTruck was as described, worked well to get the move done. Staff at location friendly and professional. Highly recommend! Thanks.
Robert MStaff was incredibly friendly. Really easy check in/check out
Ryan BGreat service!
THERESA RShe went beyond that he call of duty kind and compassionate very professional definitely would recommend thank you 🙏
Tim BMy experience was great. The lady at the rental counter was very nice and accommodating. The van was exactly what we needed to pick up some cabinets and a countertop
Richard WExtremely rude customer service
SOPHIA AFantastic service and really helpful personnel
Erica BEasy check out and check in.
Mark RI rented from a location in Poulsbo for a specific reason - then you choose to have me pick up the truck from Bainbridge Island. The people were amazing and friendly- but it was incredibly inconvenient Next time I will rent from Home Depot and not use your services
Tammy MGreat service!
Michael MI understand why you do it, but, you need to stop switching locations on customers for an equipment pick up. It is not all about you! Take care of your customers! When someone reserves equipment, typically they will reserve at a location that is the most convenient for them for pick up. Make sure you have the equipment at that location and don’t send the customer to another location for the equipment! I reserved at the location that I reserved at because I could walk to it. I had no way to get to a location further away and uhaul changed the location! I was going to have to cancel the reservation, but, Isabel at the Bainbridge Island location worked really hard to get the equipment that I needed available at that location and she saved the day!
Bobby CIsabelle was wonderful.
Merilin SVery friendly.
William MMy wife and I needed moving trucks to pickup and return some tables and chairs for a wedding at our Bainbridge Island home. The local U-haul on Bainbridge Island was ideal for the moves, and the agent there had moving trucks for the days we needed them. However, after we signed up for the trucks, U-Haul changed the pickup location to one further away in Poulsbo, WA. Because of road constuction in the area, this would have been a much worse choice. The agent in Bainbridge was able to reverse the change for the first leg of our reservation, but not the second. We did get the first truck, which was great, but canceled the second truck and made other arrangements for the second leg. Not happy about this.
Arthur MFantastic customer service!
Theresa RNot much. Great rates. Great customer service.
Craig HNothing needed to improve, an absolutely perfect moving experience.
ERIC CAbsolutely incredible customer service!
ERIC C