Cannot think of a single thing.
Stephan G
Customer Reviews for Bainbridge Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Normally the device at this location is EXCELLENT- The person at the desk this time was not only surly and rude for no good reason - Customers behind me tried to help when I couldn’t get on the app due to terrible cell coverage at the location ) While the manager made me feel completely stupid and that I was just a pain in his butt for trying to comply with having to sign up on an app when service was non existent there for ATT coverage! Truck was dirty inside and had broken windshield and rear lower mirror was shattered -
MICHELLE BThe truck worked fine; however, it had a broken windshield and an issue with the mirror. More importantly; I had a very negative interaction with the staff member Becky at the location. I called to extend my reservation and was allowed to do so (with no indication it was a problem). I even offered to take a different size if someone had mine booked and was told “no it’s fine and easier if you keep this one.” When I returned the truck, I got chewed out by Becky because “she lost another customer who had that truck who was very angry.” When I called, I was given no indication that extending was a problem by the person on the phone (I would have been happy to bring it back if I knew it would inconvenience someone else). When I told Becky this, she said “well you should have called me” as if a customer could known to call a franchise number vs central U-Haul scheduling, and that the two would be uncoordinated. When I told her this, she said “well I just had to tell you, you lost me a customer.” She went out of her way to be rude to me when I was completely unaware (and there was no way I could have been aware) that there was an issue. I will not be using this location again and will not recommend it to others while she is working there.
ALLISON EErroneously charged for insurance that I declined. Now making it extremely difficult to reverse the charge. Worst service and really poor vehicles. Super bad experience.
SANJIV SBecky is awesome!!! Always provides excellent customer service!
PATRICK PThe 10' truck had a cracked windshield and shattered wide-view drivers-side side-view mirror. Staff said that the damage had been reported to U-haul and repair was scheduled. In retrospect, truck should've been out of service pending repair for safety reasons.
Frank CI had to call Roadside Assistance twice; had to travel 10 - 15 miles extra to accommodate RA. Waiting for RA needlessly added approximately 6 hours to my move. This could have been avoided through proper maintenance.
Richard VCouldn't be better!
JARED HJust briefly want to mention vehicle cleanliness was not reflective of what I expect from the UHaul brand. A lot of thick bird droppings (all over the windscreen) needed to be cleaned off right after pick up…..clearly, I was on a time crunch. Cab interior was also quite dusty & steering wheel was really grimy & required cleaning off too. Also, really glad I checked tires pressure as they were all significantly off - spec pressure. I also replaced one stem valve cap which was completely missing. With a fairly long journey ahead, these details are important. As the vehicle only had less than 5K mileage, I expected cleanliness to be better. Just a shout out as UHaul has high profile branding & thought you should be aware in this particular instance.
ALEXANDER GThe Uhaul gal was friendly and on top of the reservation. Everything was in order, the van was clean and ready to go. Overall, the experience I've come to expect which makes the decision to return easy.
Robert SVan was very clean, ran well and got very good mileage. Keep up the good work.
HAMPTON SDelightful young lady running the office.
MICHAEL SInform ahead that U-Haul only holds reservations for 15 minutes.
JONATHAN Jgreat van, worked great
THOMAS SService - 100% Cleaniness of truck - Was not cleaned by previous user.
Patrick PThe whole experience was flawless and Isabel was very helpful all the way!
MONICA LYour front desk receiptionist was exceptional.
Barbara HThe folks could not have been better! They were friendly, helpful and kind. We could not have asked for more!
BRADLEY WCustomer service, location, and equipment met or exceeded expectations. Thank you!
Bobby CVan was very dirty inside the cab and had an unpleasant odor
DREW EI find this U-Haul to be A joy to deal with.
Alan CGood. Don’t change a thing.
Hampton SFriendly service, convenient to the Island.
RONALD HIsabelle is phenomenal! She goes above and beyond for our company rentals every time. She is responsive and a delight to work with. We appreciate Isabelle so much, thank you!
Hassan RIsabelle is a gem! Uhaul is lucky to have her! I have also received wonderful help from Becky. I look forward to going into this location.
Jennifer SFantastic place to rent a U-Haul truck efficient staff always friendly
Paisley GWorked great. In and out fast. No surprises.
TIMOTHY DNo improvement needed! The staff here is excellent, couldn’t ask for better 😊
Michael BGreat service. Thank you.
LISA-MARIE MBecky, at the Bainbridge Island location, was easy to work with and answered all questions I had easily.
DANIEL TDrop off was excellent
Timothy BUHaul sent me numerous emails requesting we pull a trailer to our destination because Uhaul needed them. Very annoying during our prep time.
STEVEN FEasy to rent and friendly service
Keith KGreat customer service and the u-haul van was clean and drove like a dream. We’ll definitely come back here again!
David BDon’t change the reservation from the original selection multiple times
Tristan SThe folks working there were friendly and helpful!
MICHAEL PThe location is very clean, the trucks were parked well organized in a clean parking lot that had easy room to navigate, they were extremely nice when I returned the truck and when I walked away after dropping off (because I live close enough to walk home) they were worried about me asked if I needed a ride.
india aBecky did an assume job. I would definitely recommend her to anyone. Thank you again Becky. Regards Harold Hansen
Harold HThe truck ran fine, but was said to be noisy - it was.
Jeff MWe rent frequently, both cargo vans and trucks. The staff is excellent and we never have issues with the vehicles. All is just great and easy -- thanks so much!
Greg RFriendly and efficient service.
FRED WVery nice staff and easy access to location! Van was clean and comfortable and easy to drive!
Duncan RThe staff is excellent.
MATTHEW HOver the years it’s always a pleasant and enjoyable experience working with Isabel at Bainbridge U-Haul. Thank you for assisting the Bainbridge Island Japanese American Community with Mochi Tsuki and other projects.
VERNON NVery friendly staff. Quick check-out. The truck was near new and worked great.
Marc WThe Bainbridge Self Storage people made it incredibly easy and convenient for me to pick up and return my truck. The equipment I'd asked for was ready in plenty of time for me and the process was very smooth and pleasant. Very profesisonal and well-run.
RAPHAEL PNothing,wonderful service.An absolute pleasure to business there!
Alan CAmazing service at this location
CLAYTON DGreat place
WAYLON HAlready offers great customer service.
don RAbsolutely the best experience, courteous, cheerful and expediant both rental and return. Isabelle is fabulous.
CHRISTOPHER HThe customer service was much improved compared to the last time I rented from this location. The rental truck's exterior was muddy and had an annoying wheel vibration, but no big deal and I'd rent from here again.
CUBA FKeep doing what you're doing. Staff was very helpful.
Gordon EIsabelle is amazing. So helpful and patient. Her customer service is why I choose Uhaul.
SHANNON CI had a little issue with the gas level upon returning the truck. They charged me extra for gas. I reached out to them and the lady (Isabel I think) was super nice and kind. She checked the mileage and she fixed the issue immediately. Really great customer service, especially when you manage to talk to the actual people working there and not some customer service office in a remote location.
DAFI ANothing! Was easy to walk in and make a reservation for the next day. The following day truck was ready to go. Staff was friendly and professional.
Robert MEverything was great. I love that. It was a new van and had good gas mileage and drove well.
Dasha MIt was a great experience! I was going to drive to a dump about 20-25 miles away. I talked to the clerk at U-haul and he said, “Don’t drive over there. You have the van for 24 hours. Just go to the dump nearby and bring it back tomorrow.” It was nice to have someone help me out in the moment
RICHARD WIsabelle I think is her name was so sweet and personable. I've rented from this location numerous times and it's always nice to see her. She's quick AND sweet as heck!
ROBERT T