Customer Reviews for Baisden Brothers Inc
(U-Haul Neighborhood Dealer)

321 reviews

340 Riverview Ave   Logan, WV 25601

(304) 752-6466

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 752-6466

340 Riverview Ave
Logan, WV 25601

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Great group of guys. Not my first time renting off them. Great place.

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Marianne R. 
Rating:
5.0

While these locations were great your phone customer service is not great, I had a lot of stress and issues at the hands of your associates.

Shauna B. 
Rating:
5.0

Pick up place was excellent

MICHAEL RAY W. 
Rating:
1.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
3.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Not the locations problem! But our equipment was not available where it was supposed to be and we had to go 140 miles out of our way to go to a different location at the last minute to get this trailer. I think haul could have moved some equipment for us and not made us do the additional 3 hours of driving after a long day of loading the truck.

DEBORAH B. 
Rating:
4.0

Customer did not leave a comment.

kevin M. 
Rating:
4.0

Location should carry accessories for vehicles. Ball hitches, wiring for vehicles.

John A. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Instructions on where to park after hours returns. Otherwise all was great.

DAVID B. 
Rating:
5.0

Rex Dealing showed me how to hook up and the car hauler and detach it perfectly. Baisden Brothers is an great place to rent U-Haul products!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Eugene Norman S. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY H. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

You need more smaller trucks at Baisden's.

brenda K. 
Rating:
5.0

It's a huge lot to park in. The drop off key box was well lit and easy to locate.

John P. 
Rating:
5.0

Just all around good service Thank you

RAYMOND T. 
Rating:
5.0

Customer did not leave a comment.

Aubrey C. 
Rating:
5.0

Customer did not leave a comment.

Aubrey C. 
Rating:
5.0

Customer did not leave a comment.

RICK F. 
Rating:
5.0

The uhaul had muddy feet print in the cabin amd had trash left behind from the previous users. This location has a very friendly staff that made the reservation process seamless.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

DARRELL B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

The truck was nasty it had cigarettes ash all over it and dry food in the floor then they changed me exact 12.00 for I don't know why

Christopher Lee W. 
Rating:
3.0

Scratches all along truck as well the windshield was cracked.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Tanya Sue F. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Super easy return clean area

Alexandria C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
3.0

I got charged extra for cleaning and all they told me to do if have the gas the same so that's what I done

Mindy C. 
Rating:
5.0

Always great service,,,,,,Thanks

Danny R M. 
Rating:
5.0

This place is great! They helped me with my rental contract when I couldn't get the mobile site to recognize my location. When I returned the truck there was a hiccup with the billing, but that was taken care of with no hesitation! Nice and friendly folk.

Tammy T. 
Rating:
5.0

The truck was the worst riding vehicle i have ever driven, i have operated D11 dozers that rode better. The self check in return sucks. the whole process is too long and complicated.

Jonas E. 
Rating:
5.0

You're doing a good job

JoEtta S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Jewell H. 
Rating:
3.0

Gas Hand did not register until getting there and overfilled the tank they would not replace my money

Charles M. 
Rating:
5.0

Customer did not leave a comment.

elizabeth L. 
Rating:
3.0

Back of unit was dirty, the front of unit smelled like BO.

Ted S. 
Rating:
4.0

Customer did not leave a comment.

Sheldon B. 
Rating:
5.0

Customer did not leave a comment.

TIM C. 
Rating:
5.0

Customer did not leave a comment.

Preston D. 
Rating:
5.0

Professional The Young man did a great job with the information Would highly recommend

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
4.0

check in could be better as my information had not changed since my last rental but all the same information had to be reentered manually

BO O. 
Rating:
5.0

We used the automated online service so we did not interact with anyone, but it was easy to find and park there.

James W. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Very good drop off point. Easy parking.

Robert N. 
Rating:
3.0

More clarification on 24 hour service.

Dawana C. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

The guy that rented it to me was awesome. Knew exactly what he was doing, friendly and quick.

chad W. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Don W. 
Rating:
1.0

Vehicle was filthy, dog hair and dirt everywhere.. No one even bothered to check it before I took it one guys just said “oh I know it's clean, I just cleaned it..” Also reported that there was more gas than there actually was in the vehicle.. Overall bad experience.. $125 to drive 68 miles... Will not be using this location again..

DWIGHT T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Robert Jerry Jr A. 
Rating:
5.0

More truck selection

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY T. 
Rating:
5.0

N/A

COLLEEN C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
2.0

Customer did not leave a comment.

charlie C. 
Rating:
4.0

I was miss informed on what a day rental was. I took it for 24 hours. But was not even given a full 8 hours of time when rented vehicle. Vehicle was not taken of lot until 9AM.. Was given only till 3 to return said vehicle. That is still not a 8 hour window. The way I read my bill it charged me for two days of time for not returning it by 3pm. I feel that needs to be looked at. But this does not change my opinion about U-haul. I will continue to use this company for my moving needs.

JASON H. 
Rating:
5.0

Everything looked really good. not much room for improvement" A+

GEORGE R. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

BILL C. 
Rating:
5.0

Everything was great I would recommend U-Haul anytime

Diana S. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

All good

Nancy M. 
Rating:
5.0

Wonderful service!! Home town friendly.. excellent service with a smile and willingness to help with the best option for what I needed.

LISA H. 
Rating:
4.0

Don't forget to add the supplies (pads and dolly)

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Joseph Lee C. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
2.0

Tow dolly was in rough shape. Cost more than original quote

Zack P. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

radio did not work, drove almost a thousand miles with no music or news.

Hugh M. 
Rating:
5.0

Customer did not leave a comment.

chester lee M. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Truck definitely needed new tires.

Keith N. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Sheldon G B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Make sure Chance Bradley takes care of them. He is great!

Drema M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Employee was very helpful over the phone in helping to reserve the cargo van.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Jimi B. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top