Nothing everything was greatRussell C.
Customer Reviews for Baisden Brothers Inc
(U-Haul Neighborhood Dealer)
Logan, WV 25601
Services at this Location:
- Mon–Fri8 am–5 pm
- Saturday8 am–2 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Travis A.
Customer did not leave a comment.William M.
Nice friendly very professional just a operation. THANKSABUNCH MWCMichael C.
Service was great, pickup and drop off were easy and quick. I ended up with a flat tire after hours and UHaul had to dispatch someone from Cams Auto to replace the tire.Melissa W.
Customer did not leave a comment.Hershal N.
Great customer service and very accommodating. Wonderful experience and definitely will return for future business.Chlindra N.
Customer did not leave a comment.GREG B.
Service was excellent and very helpful in every aspect. Contact was effective and efficient in providing our needs and offering services available. Not sure our experience could have been any better!!John P.
Customer did not leave a comment.Jimmy W.
Customer did not leave a comment.Ashley G.
Customer did not leave a comment.Tony M.
Nothing that I could sayMark B.
Customer did not leave a comment.Mike P.
I paid cash but my deposit was reimbursed to a card?! I still havent recieved it.Stewart J.
The rental process was quick and easy. I'd highly recommend U-Haul for all your rental needs.Mark D.
Customer did not leave a comment.Tammy B.
Truck wasn't nasty but I believe it had been used to haul garbage due to the smell in the cargo area. Informed the drop off location, he said they would get it cleaned out good.Brandon M.
Customer did not leave a comment.Peter K.
Customer did not leave a comment.JERRY V.
Fast, Easy, and FriendlyBobby P.
Help with hook upJason Y.
The uhaul truck I was given had a very bad shake in the front end the front tires was bald very little treadRandall K.
Nothing at all.Eugene S.
I have rented several U-Haulâ€˜s over the years from this location and the staff and equipment are always very helpful.JOSHUA H.
NO LIGHTS ON TRAILER 75% OF THE TIME, HAD HARD TIME OPENING AND SHUTTING DOOR. EXPERIENCE WAS ABSOLUTELY HORRIBLE !JACOB S.
Customer did not leave a comment.Eugene N.
Customer did not leave a comment.Kimberly W.
Customer did not leave a comment.mary M.
I made a reservation and called to confirm that the trailer was there, available and in good condition. I spent 4 and half hours waiting for the trailer to get there. When it got there the strap was torn. I had to use my own strap to properly secure my vehicle to the trailer.Michelle F.
Customer did not leave a comment.Harley M.
I had to sweep the floor of the unit before loading,Ronnie W.
Customer did not leave a comment.Timothy D.
Customer did not leave a comment.billy L.
Not sure what you could improve, the service was friendly,professional and helpful. The truck was clean and dependable, overall because of the truck and staff my move went with no snags. ThxNATHAN S.
Customer did not leave a comment.Clifton H.
Customer did not leave a comment.RICK E.
Customer did not leave a comment.Phillip S.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.ASIA M.
The staff and location was clean, and friendly. The truck however I got was junk. Steering was loose and truck vibrated all over road, and the radio didn't work at all looked like someone had tried to steal it. I know the bigger trucks use a lot of gas but this one needed a tuneup, it drank it. Please take this truck off the road. $150 in fuel seams a bit excessive for 200mile round trip.CHRISTOPHER J.
Customer did not leave a comment.Anna L.
Baisden brothers was awesome they was prompt in helping me and checked everything out and was quick and so inviting and expressed apologies for the other uhaul locationchristopher H.
Customer did not leave a comment.STEFFANIE S.
So the wheel bearing went out and the tire came off so I called talked to a lady all was good then I got a call from another lady and she wanted to let me know it was a accident like it was my fault you guys don't maintain your equipment it's not basden Brothers fault it's u-haul I am going to call the insurance and if u-haul claimed this as a accident I am going to call the fraud hot line and I am telling the insurance what really happenedDanny S.
Clerk was very helpful, answering my questions with professional and curious answers, very personable, easy to understand. The man needs a raise,!!JOHN M.
I have no comments on them.Jacob A.
Customer did not leave a comment.STANLEY D H.
Customer did not leave a comment.Elizabeth T.
Great group of guys. Not my first time renting off them. Great place.DUSTIN S.
Customer did not leave a comment.Marianne R.
While these locations were great your phone customer service is not great, I had a lot of stress and issues at the hands of your associates.Shauna B.
Pick up place was excellentMICHAEL RAY W.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Tina B.
Customer did not leave a comment.JAY M.
Customer did not leave a comment.Brittany M.
Customer did not leave a comment.Paul E.
Customer did not leave a comment.DAVID B.
Not the locations problem! But our equipment was not available where it was supposed to be and we had to go 140 miles out of our way to go to a different location at the last minute to get this trailer. I think haul could have moved some equipment for us and not made us do the additional 3 hours of driving after a long day of loading the truck.DEBORAH B.
Customer did not leave a comment.kevin M.
Location should carry accessories for vehicles. Ball hitches, wiring for vehicles.John A.
Customer did not leave a comment.DAVID B.
Instructions on where to park after hours returns. Otherwise all was great.DAVID B.
Rex Dealing showed me how to hook up and the car hauler and detach it perfectly. Baisden Brothers is an great place to rent U-Haul products!Michael P.
Customer did not leave a comment.Eugene Norman S.
Customer did not leave a comment.COURTNEY H.
Customer did not leave a comment.Tammy C.
You need more smaller trucks at Baisden's.brenda K.
It's a huge lot to park in. The drop off key box was well lit and easy to locate.John P.
Just all around good service Thank youRAYMOND T.
Customer did not leave a comment.Aubrey C.
Customer did not leave a comment.Aubrey C.
Customer did not leave a comment.RICK F.
The uhaul had muddy feet print in the cabin amd had trash left behind from the previous users. This location has a very friendly staff that made the reservation process seamless.Tammy T.
Customer did not leave a comment.DARRELL B.
Customer did not leave a comment.James M.
The truck was nasty it had cigarettes ash all over it and dry food in the floor then they changed me exact 12.00 for I don't know whyChristopher Lee W.
Scratches all along truck as well the windshield was cracked.Joshua W.
Customer did not leave a comment.Tanya Sue F.
Customer did not leave a comment.David P.
Super easy return clean areaAlexandria C.
Customer did not leave a comment.MICHAEL A.
I got charged extra for cleaning and all they told me to do if have the gas the same so that's what I doneMindy C.
Always great service,,,,,,ThanksDanny R M.
This place is great! They helped me with my rental contract when I couldn't get the mobile site to recognize my location. When I returned the truck there was a hiccup with the billing, but that was taken care of with no hesitation! Nice and friendly folk.Tammy T.
The truck was the worst riding vehicle i have ever driven, i have operated D11 dozers that rode better. The self check in return sucks. the whole process is too long and complicated.Jonas E.
You're doing a good jobJoEtta S.
Customer did not leave a comment.Jeremy W.
Customer did not leave a comment.Jewell H.
Gas Hand did not register until getting there and overfilled the tank they would not replace my moneyCharles M.
Customer did not leave a comment.elizabeth L.
Back of unit was dirty, the front of unit smelled like BO.Ted S.
Customer did not leave a comment.Sheldon B.
Customer did not leave a comment.TIM C.
Customer did not leave a comment.Preston D.
Professional The Young man did a great job with the information Would highly recommendStephen B.
Customer did not leave a comment.Todd G.
check in could be better as my information had not changed since my last rental but all the same information had to be reentered manuallyBO O.
We used the automated online service so we did not interact with anyone, but it was easy to find and park there.James W.
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