Excellent transaction pick up and drop trailer had a wire broke no left turn signal wasn’t a big deal
KEVIN W
Customer Reviews for Baisden Brothers Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We ensure when items are reserved that they are actually available. I reserved two dozen blankets and discovered only after picking up that they had no blankets on site.
BILLIE CLove the Baisen Bros store where you pick up the truck. Very nice folks there.
Robert NMake sure it is clean.
Jason KIt was a fast transaction with finding what I needed to make my moving experience easier. Thank you! Friendly and highly recommended to use this location!
GLADYS LCheck air pressure for proper psi
JAMES TThe staff at Baisden Brothers was courteous and helpful.
WILLIAM BSolid
JOSEPH SProvide instructions for where to leave U-Haul vehicles after hours.
DAVID LU-Haul wasn’t clean and was way overpriced and wasn’t told about price upfront nothing was fully explained and now I’m broke after paying so much to use for short time super unsatisfied and would not recommend services I’m so disappointed and upset
ASHLEY MGreat experience!!!
ORVILLE RCustomer service was great, fast and easy after the complications at the duba location…. Thankful they guys at baisden were able to get it all fixed and sorted out for us for our move! They made sure we were taken care of all the way around, very very nice guy!
TERRIE LPickup location fine, its UHaul that is the issue. Received a text to offer discount if we pulled a trailer behind our 15' truck and delivered to Marion Ohio, you'd deduct $79.00. I agreed to this. Then somehow a message came that my order was changed to a 26' truck. i had to get someone to drive that huge truck and i was still under the impression we were to drop it off in Marion Ohio with a discounted price but that was NOT the case at all. The price from 15' $256.00 vs 25' $320.00 is different and when i called the Uhaul to complain, the lady who answered said the price it the same for both trucks. that clearly is not true. The 26' truck was hard to drive according to my brother in law. Very disappointed customer. I disappointed customer. My total bill was $392.50, more than $100 from what i originally paid the deposit on.
WILLIM SCustomer service was excellent
MARY SNone had great service
WILLIAM FAll was good Andrew was awesome
Debra WI returned the truck at 458 and the kid was on the phone with i guess his boss i waited 15 minutes for him to wait on me and was charged for an extra day for being after 5oclock
John WThe dolly I reserved was not in the truck so I had to make a last minute purchase for my own. I would recommend if any equipment couldn’t be available to notify the customer before pick up so they’re prepared.
Robert RProfessional service!
Dianna SWe needed a van fast, like emergency needed it fast. My rental online went smoothly and my friend had no issues picking up the van or anything like that. We ran over our time a bit and they were understanding. I was worried we would have penalties but it turned out to just be an extra rental day so I was happy about that :)
Julia SNothing they was great
Tempie LThe truck rode very well. I'm 76 and was a little worried but the truck was very comfortable did very good on fuel.
BLANCHE LIt was pretty simple. The store had already closed, but I had the dropbox and just pulled in and put my key in the box. Very easy access and very convenient for what I needed.
James DBest Uhaul location!
Aaron HHave friendlier and better trained personnel.
Robert CDrivers door lock was damaged and wouldn't open with a key if locked. Had to enter cab from passenger side.
Richard MNothing I can think of
Angela KBaisden brothers was amazing they were excellent in customer service also in explaining the return process. Thank you!
ANGELA Mbreak squeal engine light constantly on. provider was awesome. U-Haul not so much my card was charged 157.03 after I signed was supposed to be 136.55. the original charge dropped off my account and the contract cost posted this happened many many times when I rented in South Carolina to evacuate for hurricane. I'm tired of being overcharged and I'm considered crazy or it's blamed on my bank or the credit card company I've had it I will not deal with you however again I would rather kill myself then use U-Haul for anything
CHRISTOPHER Rnothing very good and easy to deal with excellent service
David PClean it and the windows Regular maintenance
Dee DVery nice manager would recommend U-Haul to anyone thank you I’ll give U-Haul 10 stars
Loretta DLogan wv. Was not on the list to return.
Kenneth FThere should be a better radio in the trucks. The one i had did not work. Listening to music while driving is very relaxing.
Marcia MEverything went well, it was easy to rent the truck and the employees were friendly.
Carol VThe staff was very friendly
Danny MMy card was charged twice resulting in a delay in available funds in my bank account.
Heather GNothing everything was great
Russell CNice friendly very professional just a operation. THANKSABUNCH MWC
Michael CService was great, pickup and drop off were easy and quick. I ended up with a flat tire after hours and UHaul had to dispatch someone from Cams Auto to replace the tire.
Melissa WGreat customer service and very accommodating. Wonderful experience and definitely will return for future business.
Chlindra NService was excellent and very helpful in every aspect. Contact was effective and efficient in providing our needs and offering services available. Not sure our experience could have been any better!!
John P