Customer Reviews for Baker Hardware Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Baker Hardware Inc

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MARK H.
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Customer did not leave a comment.

Ron M.
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William B.
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Great experience thank you !!!

MARK H.
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john S.
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William E.
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Randy W.
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THOMAS L.
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Noah B.
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MARK H.
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Michael P.
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Need to work on there customer service.

Steve M.
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David C.
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They were very helpful and all went well.

John H.
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Mike M.
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James R.
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russ M.
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Lee T.
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christina K.
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greg W.
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Very helpful and friendly folks at Baker Hardware.

al F.
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Lauren P.
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This was my first and last experience with U-Haul I was promised a $50 refund and your representative lied to me and didn't process it a week later I called back and find this out and I have to wait another week for the $50 refund I will never use U-Haul again thanks to CHARDAE CHARDAY SHARDAY SHARDAY HOWEVER YOU SPELL IT from Butler County Ohio she lied to me thinking I would forget about my refund and just go on with life when I've been checking my bank account every single day for more than a 3 to 5 business days that you promise I call back today and find out she never even submitted the request for the refund this Is unacceptable you do not lie to your customers!!!!!! SHE SHOULD BE FIRED FOR LYING ON A RECORDED CALL

Scott Y.
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Mimi A.
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I was supposed to rent a truck from Oxford, Ohio and they guaranteed me that they had a truck. They lied and sent me here. The place is fine, but it's in the middle of nowhere which set back my schedule nearly 45 minutes in order for me to pick up the truck and take it back to Oxford.

Nathaniel H.
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Truck was tightly parked between a trailer and garage. There was another trailer hitch sticking out 6 feet in front of the truck that made it super difficult to maneuver.

russ M.
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BRYAN P.
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Phil B.
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robert M.
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Google maps has the incorrect location for this place.

Michael M.
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Carter F.
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Very nice people, and very helpful.

TIMOTHY D.
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Great service

Matthew B.
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The staff at this location was very friendly, but they didn't seem confident with the forms and paperwork needed to rent equipment. The truck I rented was well maintained, and I got everything I needed.

Stephen G.
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Everything went well. No change needed.

DAVID G.
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Very friendly and helpful!!!!

tim A.
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EDGAR C.
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John E.
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Have the truck in the location we rented it.

Patrick M.
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John D.
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Dakota B.
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Friendly staff, ready to help and get you in the road.

Paul P.
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CHARLES M.
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SRIVATSAN V.
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David L.
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Truck was in poor mechanical condition, should not have been sent on a cross country trip of 1000 miles, Will not rent from U-Haul for a long trip again. Was not pickup locations fault. should have caught problems at last service

Sam T.
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Small area...but ok

Stephen G.
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Gregory N.
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George W.
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Faizule H.
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Annette C.
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Baker Hardware was a fine location for pickup and worked hard to accommodate my order. It was U-Haul with whom I am frustrated. I did not get the 12 blankets reserved; had to settle for 6 (NOT enough for my job!!), and what was the point of the online pre-check-in (or whatever you called it) that was supposed to save time when almost all of the information I entered onlne the night before had to be re-entered when I got there to pick up the trailer?!

Kent D.
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Julian O.
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KYLE R.
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gary C.
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I thought everything was went quite well and everyone was friendly and helpful

Juan P.
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This location provided, by FAR, the BEST customer service from any U-Haul provider I have ever experienced. They were extremely kind, helpful, and genuinely cared about my experience with U-Haul. I would highly recommend that more people work with them. The location is also very convenient to access, even though on the maps it may seem like it's out of the way, I actually never felt like it was either far or hard to find. This location alone would make me want to use U-Haul again.

Greg E.
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I was guaranteed a tow dolly at the pickup location and when I arrived was told that it was damaged and out of service. I was offered a car hauler for the same price. I travelled 800 plus miles and my fuel consumption rate was considerably worse compared to the recent time that I pulled a car on a Uhaul dolly. The $75-100 in added fuel costs that I had to incur was extremely disappointing.

Leroy C.
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Timothy S.
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ray M.
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Bryan W.
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Remote location, GPS not fixed on this location and sent us 5 miles in wrong direction. The confirmed location was changed the day of the pick up. The location was less convenient and took much longer to get to.

Ed P.
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I am relatively new to this area and this was my first experience with Baker Hardware. They were extremely helpful and I would highly recommend them to anyone needing U haul rental or any of their other services. Pickup and drop off couldn't have been easier.

ray M.
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David F.
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Ac didn't work sweated the whole trip

Wayne L.
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Have them open in time. They were late. Have them make sure that gate opens , ( frozen shut along with locking mechanism) door frozen shut, sign in window, low tire pressure warning on dash, no resolution- I had to bring to their attention. Not close to where I requested pick up

Nathan R.
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daniel K.
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Mark T.
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really nice folks. very cool hardware and general store.

Dawn K.
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Very nice!

Sara N.
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Shane R.
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JOSHUA M.
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Let your customers know that their is an option on Safe Move and not charge without them knowing why the charge is applied to your card.. U Haul states in their web site that they offer this ....not that it is required

Jim C.
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Martin S.
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JOHN D.
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Baker Hardware had the auto hauler trailer I needed ready and waiting when I arrived. We got through the paperwork quickly and they had the trailer attached to my truck in no time. There was a minor issue with the lights but they had that resolved very quickly. The UHaul auto hauler worked great even going through blizzard conditions near Cleveland and Erie Pennsylvania. Very happy with this rental. Thanks!!

STACIA V.
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Customer did not leave a comment.

mark H.
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I do repeat business.Keeping all info in the computer makes it easier Thanks.

David C.
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christina V.
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Location was out in the country. Very slow but friendly service. Not your typical U-haul location. wiring did not work at first on trailer...I asked to have wiring checked and found trailer lites were not working. Personnel had to find available tools to fix trailer. No license plate on trailer. Asked personnel why and they didn't know and said probably not necessary. Drove trailer from Ohio to Michigan without a plate. Saint Clair Shores, Michigan location said trailer should have had a license plate, I could have been stopped by police.

LINDA W.
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Offer the choice of a non-smoking U-Haul cab to be rented please! Thank you!

CHRISTOPHER H.
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This location wasnt the problem. The original location where I was supposed to pick up my truck didnt have it. I didny recieve my $50 guarantee. This was Colerain moving and storage problem. Not Baker hardware!

AMY H.
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JULIE M.
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Christopher S.
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TOM T.
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mark M.
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Mike Baker went above and beyond to make this rental experience a positive one. I will be a returning customer for my future UHaul needs.

Tracy W.
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JAMES A.
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Miranda H.
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Paulette K.
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jon D.
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louise A.
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Robert R.
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Very helpful, pleasant people at this location.

JOE I.
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BENNETT M.
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It would have been nice having the truck and the car carrier at the same location. I used a quarter tank of gas having to drive between the two places.

HANPIN L.
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DEBBIE H.
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Connie H.
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I made the reservation in the morning of May 18th. It was confirmed and I pre-registered on line. Within 1 hour I received a phone call saying there was no eqipment at the location I selected and they would find another location. Another location (20-30 miles away) had equipment but the truck size was larger. The other location was only open from 12-1pm and I had to rush to get there in time. After rushing to get to the new location, another call from UHaul came in saying there had been a mistake and they didn't have the eqipment but they would find a different location. A different location was found that had the size truck I originally rented. The UHaul agent sent me the address which I put in my phone to navigate to the new location which, was only open until 2pm so another rush to get there. The address took me to a corn field, no UHaul there. I drove around looking for the destination and finally called UHaul back and they connected me to the location who gave me the correct directions. All in all probably one of the worst experiences I've had renting from UHaul.

LAWRENCE B.
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more trucks at convenient locations.

CHERYL S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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