The lady at check in & the guy that hooked up the trailer were very nice people. The business is a hardware store & only had one trailer on the lot. I ended up with a screw in one tire & not sure where it came from, but I had a flat tire.
Thomas K
Customer Reviews for Baker Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very small U-Haul location. Staff was great and helpful. Trailer needed a new set of tires, but completed the 600 mile trip with no issues.
Martin CEverything went perfectly.
RONALD PVery nice customer service
Gerald PNothing
PHILIP PMr Baker stayed after he was closed to help us get out truck!!!
Dennis AAlthough the business owners were very nice. U-Haul has failed them. I rented a 15’ truck to move my daughter out of college, the only truck I could find in the area. When arrived there it was a 26’ truck. I was nervous to drive it, but needed to move her out and then drive back to Boston from Oxford. I tried to drop off my car in Hamilton, but they couldn’t help me there. Again U-Haul does not give their small business owners the ability to help and serve customers. I was going to be charged $280 for leaving the truck there. So I had to drive this huge truck back the opposite way of our Boston trip. When I arrived, I was going to be charged the 6 gallons of gasoline I had used. I said, there’s no way I was going to feel comfortable pulling up to a gas pump in this massive truck. Again the small business owners had no way to make this right. U-Haul does not understand what businesses need to properly serve customers. Again and again all I heard was, “call customer service” where I wanted endlessly for a representative.
Cynthia SThe tiers was out of balance and trailer was vibrating the entire way
Georgi ZThe lights on the dolly were never checked, so when I loaded up the car, I realized that neither light worked properly (no turn signals, no brake lights). I had to find a separated wire and tape it together with electrical tape. I shouldn't have to spend an hour trying to fix a problem like this.
Brody BLocation was too far for drop off which had me go over my miles. While doing so. I passed several U-Haul stations I could've dropped it off at.
Alan HNothing at all. The gentlemen working at the location were great to talk with and it was very convenient that it was a hardware store as I ended up picking a couple things up relevant to the move.
Jim BDrop off was quick and efficient - no issues
Joel EBaker hardware is excellent. Great customer service great people a pleasure to do business with every time they will represent U-Haul.
MIKE HA receipt or confirmation that Uhaul was returned. Super friendly staff who remove trailer and just say thanks! No interest in my name or any paperwork. Guessing toes to license plate, but was still a little nervous. My own issue, they were great!!
Maureen GExceptional service!
John BOverall great place!
Collin VIt’s nice to have a uhaul dealer close to nome. Service was great!
GARY SWe were charged for an extra day. We picked up on a Saturday and returned the next day Sunday. I put the paperwork in their mailbox. I don't think they closed it out and gave it to the next person. I received an email 5/11 stating I was charged an extra day and it had a drop off in Ohio. SOMOENE OWES ME MONEY!!!!!! Chris Fledderman 812-212-7241
Chris FOwner was very cordial and helpful.
James MGreat people and a great help.
Donald DAll good
HAROLD HBaker Hardware has it figured out, they were professional and friendly.
Jesse OThis location is out in the country where you cannot get cell service to do the 24/7 uhaul pickup, Also the truck was dirt on the drivers side floor.
penny sThe employees were incredibly helpful!!
Emily AMy only complaint is that there was a U-Haul rental across the street from my storage locker, but I had to drive 20 minutes to Baker Hardware to rent this U-Haul instead.
Andrew RUhaul charged .e twice for over $300.00,getting a refund from uhaul is nearly impossible
Lena LThis location was very friendly and helpful.
Terrell DI had my appointment changed to a different location that didn't offer hitch installation, so I had to go back to my original location and a third location to get a trailer. I didnt receive 3 of the parts I bought online and had to buy a new one wasting about 38$. If I get my refund I'll recommend to a friend. If not it was a big waste of time and money to have all these reschedules and miscommunications.
BRENT BJust were surprised we were there although it was the third location they changed me to for my return
Andrea RVery friendly and great to deal with
JOHN CRefund me my $25 cleaning fee. When I picked up the truck it was full of mud, animal hair, and manure! Yes manure. But I needed to get back home before movers left. So I had to fully clean UHaul and was delayed an hour with movers and had to pay extra time. We used an oxi clean powder to clean the back of truck and swept it out. Then I was charged for cleaning?!! Also I was called by UHaul to change my pickup and drop off locations making me travel further away both times. I would like to be contacted my a manager and refunded for this horrible experience.
Richard RI feel like I was played and they treated me very poorly not even professional at all
Ian HGreat experience thank you !!!
William BNeed to work on there customer service.
Michael PThey were very helpful and all went well.
David CVery helpful and friendly folks at Baker Hardware.
greg wThis was my first and last experience with U-Haul I was promised a $50 refund and your representative lied to me and didn’t process it a week later I called back and find this out and I have to wait another week for the $50 refund I will never use U-Haul again thanks to CHARDAE CHARDAY SHARDAY SHARDAY HOWEVER YOU SPELL IT from Butler County Ohio she lied to me thinking I would forget about my refund and just go on with life when I’ve been checking my bank account every single day for more than a 3 to 5 business days that you promise I call back today and find out she never even submitted the request for the refund this Is unacceptable you do not lie to your customers!!!!!! SHE SHOULD BE FIRED FOR LYING ON A RECORDED CALL
Lauren PI was supposed to rent a truck from Oxford, Ohio and they guaranteed me that they had a truck. They lied and sent me here. The place is fine, but it’s in the middle of nowhere which set back my schedule nearly 45 minutes in order for me to pick up the truck and take it back to Oxford.
Mimi ATruck was tightly parked between a trailer and garage. There was another trailer hitch sticking out 6 feet in front of the truck that made it super difficult to maneuver.
Nathaniel HGoogle maps has the incorrect location for this place.
robert mVery nice people, and very helpful.
Carter FGreat service
TIMOTHY DThe staff at this location was very friendly, but they didn't seem confident with the forms and paperwork needed to rent equipment. The truck I rented was well maintained, and I got everything I needed.
Matthew BEverything went well. No change needed.
Stephen GVery friendly and helpful!!!!
DAVID GHave the truck in the location we rented it.
John EFriendly staff, ready to help and get you in the road.
Dakota B