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Eronda G
Customer Reviews for Baker Signs & Banners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only problem I have is when it’s time to return uhaul my stuff disappear and I can’t find it so I don’t know if I’m being charged properly I can be over charged and don’t know it because I can’t find my account!!
TAMIKA TBrakes are going bad, steering wheel needs adjustment. Was clean, but mechanical needs attention.
ERIC GWe were told the store would open at 8 am by one of your agent. It did not open until 9 am.
debra bN/A
DANNY BTo be able to provide customer service after closer time.
Franklin WNothing.
Ishmael SThe UHAUL was full of animal fur which made us a bit under the weather (allergies). It was everywhere! 🤮 I guess UHAUL should distinguish “pet friendly” vehicles & those that aren’t for ppl who have allergies. Someone had service performed on the vehicle, but didn’t clean it so it made it appeared I needed service as well. I got a flat but it was remedied. I don’t think I picked it up that way because I had to go back to get the auto transport installed. The straps weren’t placed on my tires correctly. Same thing when I towed my vehicle here. Thankfully I did require service & mechanic Jon was so awesome he checked EVERYTHING before I got on the road. Also have me recommendations about how to open the latch completely to the left so I don’t jam the door & require sddiontal roadside servicing. It was an absolute pleasure to work with Terri & Donnie. They felt like family. I’ll also be ordering some signs from them because they ship! Great ppl with excellent customer service. Nicest ppl I’ve rented from & I’ve rent a ton of these things within the past year. Extremely professional & excellent customer service.
Shanna SMake it easy when pick up U-Haul on the days y'all are close I had a very hard time trying to complete the pick n drop off I would never get one on the weekends again I try on a Friday n
tonya dThe folks at the location were great! My issue is with U-haul scheduling. They sent me 22 miles from my home to pick up a truck at .89 cents per mile. I paid more picking up and dropping off than I did for moving 2 miles from my home.
Michael LThe area has issues with picking up location. Do checks to make sure the customer can get their keys from lick box faster.
JoAnn TDidn't provide a receipt..had to return to get
melanie tKeep providing excellent service, equipment available and courteous
thelma bThe traffic in that area makes it very difficult to get out with the truck. It's next to a gas station truck stop and right before the old bridge in Baton Rouge, where truckers fly over and hang out by the casino rest stops etc. That is not Uhauls fault or the Banner Signs fault, just the location is very risky.
BENJI WDon’t let them rent from one location and then 2 days before they move tell them they have to pick up from another location 15 miles away
Walter RMy original order was scheduled for 9:00 am and it went horribly crazy. I was several hours behind by time I got to Baker Sign and Banner. They bailed your company uhaul out. Up to that point, I had a horrible experience. I will like look at Ryder possibly if I this again.
SAMMIE GThanks Donnie
winter aIt's nothing they could do differently they did a 5 stars for me thanks very much for your services
KIM HNothing at this time
JOHN HGreat experience! Quick and easy as always.
BOBBY DI rented a 26’ truck and had to return it due to mechanical issues. All that was available was a 15’ to replace it. I asked for a price change/refund and was told it was the same price no matter what size truck it was based on mileage. I had to pay over $1000.00 for a 15’ truck. I will be contacting uhaul corporate to correct this.
Teri BNot personal was at location had too unhook trailer myself. My back hurt now
RONNIE RBailey was very helpful and her customer service was outstanding.
RODKESHA FBailey was most helpful!
BARRY BThey were unable to print me a receipt for my return truck.
Selwyn MI scheduled my pickup in a different location that was closer to where I was staying. My picked location was changed the day before from uhaul. I did not appreciate that since I could pick my location. Last minute change not accommodating.
BARRY P