Customer Reviews for Ball Auto And Service Center LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

(This is Tue) The U-HAUL attendant was indifferent when I returned the trailer. I mentioned to her that I think there was a problem with the trailer cause it drains my battery. She didn't seem to be concerned. (This is Sat) I was calling by U-HAUL inquiring if I had returned the trailer to which I said "yes , I returned on Wed, I guess the lady never signed the trailer in in the U-HAUL computer system.

Rating:

1.0

Truck was filthy, had to come all the way back to get the dolly’s

Rating:

1.0

I received 2 trucks and 2 auto transports. but because one of the auto transports was in a separate location I had to pay for a single auto transport solo, as opposed to the discounted rate of an auto transport when included with a truck. In the end I had no choice and was forced to pay the extra $800 it was for a solo auto transport. This is unacceptable in my opinion, and I will never be using uhaul again.

Rating:

5.0

The entire return experience was awesome. Everyone at the drop off location was extremely convenient and the customer service that they provided was polite, professional and friendly. I would definitely recommend them if anyone needed a U-Haul in Spotsylvania

Rating:

5.0

Thank you for finding us a truck during a holiday weekend. You saved the day

Rating:

2.0

Facility needs improvement in a number of ways.

Rating:

5.0

I got over charged for fuel

Rating:

3.0

We used the mobile app and it worked well. We had to use the app because we needed the truck before the 10:00 Am opening time. The U-Haul Representative, Michael, arrived early and he was able to give us access to the truck in the lot that was crowded and the exit was blocked. We paid for a dolly but it was not in the truck. That was a disappointment. We used our mobile app for the drop off and that went well. It is a user friendly App.