Customer Reviews for Ballard Upholstery
(U-Haul Neighborhood Dealer)

Rating:

2.0

Parking lot was very tiny and did not know where I could park. Wasn’t as uniformed as it could have been. Drop the keys off through a glass door which didn’t seem secure. Additionally homeless people were sleeping in the parking lot beside the trucks. Self drop off

Rating:

3.0

We were charged over $50 more than we were quoted when we booked the truck. Not the fault of the location but this is not the first time U-Haul has done this to us. We were also supposed to get $40 off for using this location, which was over 20 miles out of the way for us, and ended up getting charged extra for those miles.

Rating:

1.0

No one was there I had to use the app to drop off

Rating:

5.0

It was very easy to find and easy ti find a parking place.

Rating:

3.0

Checkin was little clunky. Even though I had requested mobile check in, the keys were not in truck. The store was closed and I had to locate the store owner who had to check me out. Other than that all was good

Rating:

3.0

I picked up the truck with 3/4 of a tank and returned it with a full tank. I did not appreciate that the receipt indicated that it was returned with 3/4 of a tank. I have no issues other than the above with the return location. My issues are strictly with UHaul customer service.

Rating:

5.0

Great staff

Rating:

3.0

When I picked up the truck the millage on the truck was different from the one on the contract. I took a picture and try uploading it but it kept saying error. I notified the representative and I was told that they were taking care of it in the system. Turns out that they never took care of it and now I’m being charge $200+ for millage I did not drive.

Rating:

5.0

Great place to drop off. Was real easy and quick.

Rating:

3.0

There were no clear instructions at location. No drop box just a mail slot. W Didn't know if it was right location because it had a different name on sign near street. Location was dark and didn't look safe.

Rating:

3.0

Again, a self-checkout procedure and I was unsure if I needed to check in with anyone.

Rating:

1.0

The AC was broken and the brakes were very bad. I was very upset by the process and the attitude of the person when I called in to register the complaint and issue.

Rating:

1.0

We were charged for pads we had already paid for on line. There was No inspection picking up or checking in. I chose to check in and out in store and it was not done. My Bill is not correct and I am Waiting for someone to contact me. Julie

Rating:

3.0

The ac was broke very hot

Rating:

5.0

The man came outside to receive the truck immediately

Rating:

2.0

Do NOT MAKE online reservations and then try to get in touch with someone for help with a problem unless you have 2 hours to wait on hold.

Rating:

3.0

As you can see. My drop location was wrong. I booked a one way to georgia and the drop off shows Jacksonville. One of your workers called me to give me an update drop off at 2175 piedmont road ne Atlanta GA 30334, but they said they don't accept that kind trucks. They referred me to another location 2855 Clairmont rd 30329, the front desk lady rudely told me they won't accept it, at that point I was furious why uhaul don't speak with themselves but allow the customer to be in the midst of their disconnection and lack of communication. I almost missed my flight back to Florida. I ended up misplacing my drivers license while hurrying to meet up. This should be addressed and the lady at 2855 Clairemont should be trained on how to attend to client