They have always been very helpful at this location
WILLIAM D
Customer Reviews for Baltimore Auto Concepts LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is always friendly and helpful
WILLIAM DBest location ever.
JOHNSON MThis location always is very helpful
WILLIAM DThis location is always very helpful
WILLIAM DNone
William DThis location has always been a help in getting a rental
WILLIAM DNo clear indication that this was not a 24 hour drop off location and even when I did show up mid morning to drop off the key box was no where near visible and I had to interrupt a mechanic to return the key, no other workers/admin in sight
JILLIAN LNothing! Everything was top tier. This was my second time renting from this location and I'll continue renting from there
ARIEL BMy experience was seamless. Fast and efficient.
Tiauna HGreat service
JOHNSON MThis is one of the best locations in the area. Their customer service is top-notch.
JOHNSON MThey attempted to overcharge me for a rental I didn’t use and when I received the vehicle it has not even a quarter tank in and they asked me would I like to fill it up to avoid the charge and I declined because why would I fill up a truck that wasn’t filled upon rental and I drove less than 7 miles
ASHLEY BBetter communication on verified pickup location before people confirm a reservation.
William GGreat customer service 💯
FELICE JI did not feel safe at this location and I am not happy that I had to drop off the vehicle there when there was a location much closer to us where I know and trust the area. It was full and I was told there was nothing they could do. I would not recommend this location, though the staff I interacted with were friendly and helpful.
NOAH BPretty good service . Quick
G JOwner operator is very helpful
William DAll companies need to communicate better and not assume.
WELDON CDealer is very helpful and works with you
William DNothing...he was very pleasant and helpful...
cecilia bVery helpful
William DGreat services
ROLAND AKeep up the great work
Dana WJay was super nice and very accommodating- I was sent there from Falls Road because of an error and he made sure that my truck and paperwork was ready when I arrived
Fern Sthey are very clean and the customers service are excellent
ADJARATOU DJay was so nice and kind. He gave me the best support and service. I will be back.
Candice GExcellent customer service!!!
CANDICE CI HAD A GREAT EXPERIENCE RENTING FROM THIS LOCATION. VERY CONVENIENT, SAFE AND CLEAN LOCATION TO RENT FROM.
Johnson MAlthough the building itself was very clean and the people were beyond friendly and helpful, it was not in what I would consider a “good area”. I didn’t feel safe in the area I was in. I would have preferred to drop off my truck somewhere else.
Michelle RPerson who helped me was very friendly and professional. Even though he's new, he went the extra mile to answer all of my questions!
Teena WSmooth and easy. Friendly staff. I can’t think of any improvement that I’d suggest.
Paul HNothing! It was a very great experience and Jay went above and beyond to accommodate me with all my inquiries and process. Definitely a great experience
SHEONIE RGreat customer service
Terica GLocation was very good and very helpful
William D