I reserved a 10' truck 3 days prior. Show up at 8am to pick up the truck only to find out Uhaul changed it to 20' truck. I specifically requested the 10' do to parking/driveway area there was no way a 20' would fit in the drive way for the move without sticking out into the busy roadway and getting hit. When I found out I was given a 20' the guys were able to figure it out for me and get me switched over to the 10' which was amazing but put me behind on schedule do to uhaul messing up my reservations.
STEPHANIE M
Customer Reviews for Baltzell Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I loved the experience. It was extremely relaxed and friendly.
JAY BThe truck had some issues and was parked in a mud pit.
steven Sgood place to turn the truck in
KERRY SWe have used this location before and have always been pleased with their help.
BRIAN ZAwesome service, and knowledgeable people! And well mannered!
Hugo HI reserved online. I guess I did not read the info I was sent. I've rented from uhaul for years and this is the only time someone didn't atleast "look" to see if the trailer was properly attached, didn't even check of lights worked. They did take a picture or two. Maybe they will hook you up if you tell them you don't know how?
Scott THave the gas cap on. Have the vehicle serviced so the warning lights are not on. Have cruise control. When I called U-Haul(not the pick up location) the lady in the "traffic" department was pretty snotty in her tone of voice. She was not helpful in an already stressful situation. I ended up hanging up her which I normally do not do. She should be reprimanded.
BRIAN FMy comment does not have anything to do with the pick up or drop off location but with the cargo trailer itself. The 6 x 12 cargo trailer is fairly heavy on the tong and it would help to have a jack to raise and lower it. I used my truck jack to raise and lower it.
Kenny PNothing
Sandra SAll of the staff were great and really helpful!
Crystal TFirst, they said that they didn't have a trailer in green Kansas. Can you send me to another town to get it? Which was 20 miles away? That guy was close for the Labor Day week. Or memorial day weekend. Then they actually had one in great Kansas. And we had travel all the way back to great. Ben to get it and it was pain in the neck. The whole time trying to get this trailer once I got it. Everything was okay..
TIMOTHY MThe office smelled horrendous and was super messy. Not a professional office space at all. The woman working was too busy with her two young children to even walk out to the truck or barely speak with me. The truck was parked right in the mud, did not even try to find a dry or paved area. Truck was not full with gas like my previous experiences with uhaul trucks. Also lacked a dolly or furniture pads but I was still charged for them. She told me I had to contact Uhaul to get it fixed. I’m VERY disappointed with Uhaul as a whole and will no longer use their services.
Abigail FThis was not the original location where I requested to pick up the truck. I had to drive 120 extra miles each way to get the requested equipment. Upon arrival, they were not able to provide the 5 dozen blankets ordered and only able to provide about 20 blankets. I was told they were going to credit my account for the blankets but that has not happened as of today.
Kurt RPerfect! Thanks!
Desmond STruck was not inspected and cleaned out. Furniture in the truck, a broken arm on the ramp that I had to crawl under the truck to manipulate in order to utilize the ramp, soda sprayed all over the roof inside the cab, and offered no assistance hooking up the auto transport. Also, the windshield wipers did not wipe the rain off the windshield. I do not recommend picking up from this place if you want properly functioning equipment.
Kari WGreat service from this Great Bend, KS location. Friendly and helpful.
Kurtis KGreat service. Thanks.
Charles OVery easy process, they were very kind and explained it well. Definitely affordable and convenient in our small community.
Marvin LThe checkboutbwas smooth and the lady was super friendly. She even made arrangements for someone to hook up the trailer for me.
Elizabeth TThe gals that run things at this location, an awesome lady and her daughter, are incredible. I've rented from u-haul and other companies at a bunch of locations across the country, and this is by far my favorite place. I've rented equipment from here 3 or 4 times, I think, and my wife and I always end up leaving the Baltzell office smiling and laughing. :-) They're super efficient here, and they've gone above and beyond to help me. I would recommend using this location to anyone who needs lodging or uhaul equipment. So quick, easy, and enjoyable every time!
John HThis location were efficient, friendly, and knowledgeable. Made my move very easy.
Jaime ABoth ladies that helped me were very friendly and helpful
Chad HVery easy check-in. Lady was super friendly and helpful.
Jeffrey GOutstanding service! I will definitely rent from them again.
Kelly GVery happy with the service we received
Shelley KVery friendly and knowledgeable staff
Ilda MMake ur equipment is maintained 3 hours to get answers on broken equipment. Waste of $90 on junk trailer.
Joshua HThe office staff was extremely friendly and accommodating!!
Stacy KBetter customer access to trucks and proper equipment asked for.
Courtnie SAmazing staff during the pick up and drop off! Very nice and courteous!
Rebecca TI really like this location it feels cozy and inviting. Personnel are very nice and helpful
SHELBY JThe signs aren’t clear enough as to wear to go with truck. The motel office itself doesn’t say uhaul so I didn’t know where to go.
Stephanie JVery friendly and accommodating.
Mike HGreat little trailer for hauling motorcycles home for my wife and I. Would rent again and probably will for the next Bike purchase as well.
Jason MJust wish I didn’t have to spend $150+ on gas to go one way ( 104 ) miles total. Glad the next person will enjoy my pay it forward full tank.
Audrey CVery helpful and polite. Clean and neat.
Trish LThe young lady at the desk was very knowledgeable and helpful with our questions when we first looked into using this location for the drop off. We never were able to access my mom’s account online, and had to call customer service in order to check the truck in at the end of our incredibly long day (7:00 am to 12:30am).
Darren IHorrible experience to be completely honest. Our uhaul was disgusting upon pick up, and the storage compartment leaked and we had several thousand dollars worth of items get ruined. I have no plans to use uhaul again after this experience.
Blake SQuick courteous service! Very reasonable rates and clean vehicles.
Donna GEquipment was clean but didn’t run right. Pickup location was great.
Christopher CWe reserved moving pads. It would have been nice to know that this location along with a few others DO NOT HAVE the moving pads. It was most frustrating to find out you did not have them when we picked up the truck. Made for some last minute hunting ...time we did not have to lose.
Robert HVery nice staff the place just had a weird smell like a retirement home maybe the hotel or room is EXTREMELY old had a horrible smell staff was very sweet and helpful just hard to get past the smell
Destiny H