Customer Reviews for B&B Storage & Warehousing
(U-Haul Neighborhood Dealer)

199 reviews

1 Louise St   Tilbury, ON N0P2L0

(519) 682-3895

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 682-3895

1 Louise St
Tilbury, ON N0P2L0

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

chris r 
Rating:
4.0

Customer did not leave a comment.

Dave T 
Rating:
5.0

Customer did not leave a comment.

Kenrick C 
Rating:
5.0

Customer did not leave a comment.

mike m 
Rating:
1.0

We will never be using Uhaul again after the way we were treated

Auto M 
Rating:
4.0

Customer did not leave a comment.

SHERRI M 
Rating:
5.0

While the lady i talked to was very nice and patient trying to pick the truck up was not easy. The app wasn't working properly. So she had to walk me through it manually. Not a user friendly pick up truck app

Nadene C 
Rating:
5.0

The location was amazing !! The problem is U-HAUL terrible system and booking experience, multiple calls and discussions to actually secure the truck and then it wasn’t the correct size truck and had to go out of town to get truck !!!

Ryan L 
Rating:
5.0

Equipment requires an installed jack to raise and lower the trailer hitch for connect on commencement of rental. Paul's service excellent.

MARTYNBRIAN I 
Rating:
2.0

The trailer was installed wrong. There was a hole in the roof and my contents got wet. The drop off location had a person who was friendly but difficult to understand and his body odour was off putting and gross.

Margaret R 
Rating:
5.0

Paul from B&B was superb in customer service. The ongoing issue at all u-haul locations is the need for a jack style item to enable customers to lift the trailer on/off the vehicle ball when locations are closed (or no additional support)

MARTYNBRIAN I 
Rating:
5.0

Customer did not leave a comment.

Phillip M 
Rating:
5.0

There was no contact with anyone

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
3.0

Costumer service could be more pleasant.

Catalina J 
Rating:
5.0

Great man in Tilbury. It was an extremely easy drop off.

Kimberley H 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M 
Rating:
1.0

Awful experience to return the truck. Not friendly at all.

LUIS F 
Rating:
1.0

Customer did not leave a comment.

DAVID F 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Survey is too narrow. You need equipment to lift the trailer onto customers hitches at all locations. It’s too heavy a 6 by 12 to lift even with help

MARTYNBRIAN I 
Rating:
3.0

Customer did not leave a comment.

RANDY M 
Rating:
4.0

Drop of was easy! The person was friendly and knowledgeable!

brent w 
Rating:
5.0

The trailer was filthy inside and out. Personnel were great to deal with. Other than the dirty trailer, the only other disappointment was the change in pick up location by you, with less than 24 hours notice. Booked pick up in Leamington and had to change to Tillbury.

Helen N 
Rating:
1.0

When I went to drop off the truck at the agreed location I had to do an app drop off, at which time I was notified there was a need to drop of the truck in a different location because a family ordered the size truck that I used. Uhaul then suggested I do thier job and drop off the truck in that location at cost to me for mileage and fuel. This is disgusting, figure your shit out u haul.

Christopher K 
Rating:
5.0

Customer did not leave a comment.

Kenrick C 
Rating:
4.0

Customer did not leave a comment.

Andy J 
Rating:
5.0

Terrific service upon delivery

Iain D 
Rating:
4.0

The Auto Transport worked well. However, it was filthy with that grey-like dirt and sand which resulted in a lot of dust on me and the car. Is it not supposed to be relatively clean? I ended up washing the whole thing before I returned it, even though it wasn't my dirt.

vaughn S 
Rating:
5.0

Nothing that I can see, very friendly equipment is clean and reliable. Always a pleasure renting from U-Haul and Tilbury Ontario !

Rachel C 
Rating:
5.0

I had no issues with anything. Service was amazing and so was the atmosphere very friendly ! Keep up the good work.

Rachel C 
Rating:
5.0

Great experience working with them

Barry B 
Rating:
5.0

Booking online ahead helped things go smoothly. Gentlemen running facility was great to work with. Helped the whole process go well, pickup and return. Have used this site before and will continue to do so.

James M 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Fantastic!

Amber J 
Rating:
5.0

Customer did not leave a comment.

Gilberto L 
Rating:
5.0

Nothing all good here.

Robert R 
Rating:
4.0

Customer did not leave a comment.

Gerry I 
Rating:
5.0

Customer did not leave a comment.

Johan Q 
Rating:
5.0

Customer did not leave a comment.

Ric C 
Rating:
5.0

Customer did not leave a comment.

Graham L 
Rating:
4.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Shauna T 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOSEPH G 
Rating:
4.0

Did mention to him that we started our trip with the issue of the tires, but he didn't seem that interested in knowing more details except he wanted to know if we fixed it.

Allana M 
Rating:
5.0

Customer did not leave a comment.

Dennis Q 
Rating:
1.0

The person I felt with was very rude. I would not recommend this location to anyone. We took a pic with phone when we got it. There was a huge issue over gas where we filled to where its supposed to be and the guy was super rude and threatened to Charge me more. Not happy

Helena F 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Jerome Q 
Rating:
5.0

Friendliest u haul I ve dealt with yet!

Michael W 
Rating:
4.0

Customer did not leave a comment.

Alan T 
Rating:
3.0

Customer did not leave a comment.

Brandon W 
Rating:
4.0

I had to use a jack to lift the trailer. The 6x12 is a heavy trailer. I was surprised there was not a built in crank to lift the trailer. Had I not had a jack, I could not have proceeded with my order. Perhaps you should consider installing cranks. Thank you

Brigitte H 
Rating:
4.0

Customer did not leave a comment.

Kaleb B 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Improve the information on your web site.

Marcel B 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M 
Rating:
5.0

Customer did not leave a comment.

janice b 
Rating:
5.0

Excellent service by Paul!

Ann C 
Rating:
5.0

its a great car dolly, however, the tongue weight is a little much, would better with a small swivel caster to move it around before hook up!

DANTE M 
Rating:
4.0

Self drop off

Mike R 
Rating:
5.0

Customer did not leave a comment.

ANDREW E 
Rating:
5.0

Customer did not leave a comment.

Melissa L 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Everything was as it should be. Keep up the fine service.

Andy S 
Rating:
2.0

Shorter wait time for online check in

Trudy N 
Rating:
5.0

Customer did not leave a comment.

GRANT E 
Rating:
5.0

Customer did not leave a comment.

Lynn B 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

nothing as the staff couldn't of been more friendly and helpful.

David B 
Rating:
5.0

Great group of employees. Friendly and quick.

KYLEJOSEPH T 
Rating:
5.0

Brad in Chatham (I think he is a .manager) is awesome. This service is getting a 5stars just because of him

Kola O 
Rating:
5.0

Customer did not leave a comment.

MICHAELD Z 
Rating:
5.0

Paul was great. Very knowledgeable, friendly and efficient. I would go to him again.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Bob C 
Rating:
5.0

Customer did not leave a comment.

Rick M 
Rating:
5.0

Very professional location.

Daniel P 
Rating:
3.0

Customer did not leave a comment.

bruce d 
Rating:
5.0

Customer did not leave a comment.

Chris A 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Very professional and accommodating.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

DANIELA P 
Rating:
1.0

Pull the franchise from the current holder. He is abrupt and rude. While technically fine, his gruff and demanding demeanor make every interaction a monumental unpleasantness. Whenever possible we take our business to a different location, and will continue to do so.

Stephanie A 
Rating:
5.0

Thought I would give an idea to U-Haul in general. Just thinking, instead of keeping the tank at quarter full, why not keep it full. That way the customer is pretty happy receiving a truck full of gas and there's no guess work to fill it upon return. It may cost more initially but I think customer's would really appreciate it. Just a thought. Have a good day!

JAMESBRENT P 
Rating:
5.0

Customer did not leave a comment.

MANDIE G 
Rating:
5.0

Paul's the best! :)

greg b 
Rating:
3.0

Customer did not leave a comment.

Guillermo D 
Rating:
4.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

ANDY C 
Rating:
3.0

Give me compensation for my losses and be acountible for your employees not doing there job

SHERRIL W 
Rating:
3.0

Went when it was closed on Sunday. Can't give a proper rating

Wayne M 
Rating:
5.0

Excellent

MICHAEL R 
Rating:
1.0

Everything I wouldn’t use this location again if it was the last place open ???????

SHEILA M 
Rating:
5.0

Customer did not leave a comment.

DENNIS K 
Rating:
5.0

Customer did not leave a comment.

Jim M 
Rating:
5.0

Customer did not leave a comment.

KIRK L 
Rating:
3.0

confusion with dates from what I reserved and what was recorded on receipt when trailer was picked up. Problem might have been with UHaul program in computer system. Dealer unable to help hook trailer up because of bad back. Should be a better system to lift tongue of trailer, No jack on trailer. trailer was clean and when loaded was good to tow.

rod m 
Rating:
3.0

Hey I didn’t bill I haul for not haven the right equipment where it was promised to be and didn’t charge them the extra gas I had to pay going from belle river and back twice cause wrong thing was billed , and I paid more then I was sapossed to . So please rethink your doings ,

Chris B 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
4.0

Thanks

Brenda B  |  Overall Experience 
Rating:
5.0

Paul was super helpful and organized. He kept in contact and made sure my Uboxes were ready to go on moving day. Great job!

LEONARD W  |  Overall Experience 
Rating:
5.0

The proprieter was extremely curtious and helpful

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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