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JONATHAN B
Customer Reviews for B&S Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Know these guys for years, great group of people and quality garage to have work done as well👍
ROBERT KNothing at this time Thank You
DORINDA SWhen I got there Cargo van was on E. They said it was supposed to be on 5/8ths of a tank. She rewrote the contract and told me to bring it back on 1/4 of tank. Then gave a me a 5 dollar discount on my trip. Made 0 sense.. I’ll never be back to the U-Haul location I used.
TAVIAN TWhen key could not be removed from ignition when we got home, we called. Upon return to rental location, they promptly replaced truck with newer truck so we could be on our way. Staff friendly and helpful
Laura BI have no suggestions. Susan is very helpful in making my reservations and preparing my paperwork for the rental. The vehicles are always clean and full of gas.
TERESA JI have no suggestions. All of my experiences with rentals at B&S Garage have been pleasant.
TERESA JNo issues at all.
DUANE FIt’s always great renting from B&S Garage.
KESSLEY SThis location has helped me with multiple rentals and I will use them in the future. Susan was kind and helpful on getting the right equipment for my needs. I highly recommend this location in Glasgow, KY.
JEFFREY GNeed WiFi signal. Att cell signal was weak here and good not use app or uhaul.com. And to Go to front desk
JERRY HI have no suggestions at this time. The vehicle had a full tank of gas, was clean and comfortable to drive.
TERESA JFriendly staff. No hassle. Went really smooth. Will rent from them again!
MY TCustomer service is excellent and they are very helpful with our needs. Will do business again with them.
ZENY BVery nice people. I would highly recommend.
Tim TEverything was great
CINDY HThe owners are the nicest people! Will definitely use this location again if I need to rent a truck.
April CLady in the office is great at her job
CHARLES BA little late i'm getting text messages other man is okay
BRIAN HNice location. Clean truck. Friendly people.
Larry DI’ve used their uhauls 3 times in the past two years and I’ll always recommend them ! The lady is super super sweet :)
MINDY GWas the easiest rental by far. Fast service. Friendly place. Helped with everything needed. Will return again for my needs.
Kenneth MExtremely nice folks.
MIKE HVery satisfied customer.
RHENAE KThey were sure nice to us. Definitely go back if I need too
CATHERINE GI had a great experience, especially the booking agent, Susan. I was treated kindly, given all options and the truck itself rode great. I was very satisfied with my move.
JANA VI had no problems at all with them, they even helped me check the pressure on my tires and aired up one of them at no charge, very friendly group of guys
JASON MWas my first time renting a uhaul and I couldn’t have had a better experience!
ELIZABETH BThank you for great customer service.
Shannon FExcellent service, great staff, best place to rent from
Steve DEverything was as expected
Terry HThe truck k wasn’t clean and we had dog hair all over us, had to breathe in the fowl odor of dirty pet, and had constant pet hair in our nose and mouth. By far the nastiest u-haul rental I’ve ever encountered. Honor you promise! You’re reservation guarantee wasn’t honored! Less likely to use this location and recommend to anyone.
Nathan SThis review is biased. It only includes you to review the LOCATIONS where you pick up or drop off the rental. It does not actually allow you to review U-HAUL itself. Good thing. Or they would have received POOR ratings across the board.
Jeffrey GSusan, was helpful and friendly.
Raymond HVery friendly business.
jerry hIt was great
VICKI CThere was no dolly and I got charged for one.
Amanda MInclude signage for trucks not parked in the immediate vicinity of the building.
Henry JGreat service!!
JAMES CClean the trucks. There was spilled coke and dog hair all over mine.
WILLIAM SDoor on box trailer was rough to close seems it was damaged when I picked it up! Notified the folks there before I left with it about the problem.
JIM BOnline return was absolutely unacceptable. Very difficult process. Will never rent from Uhaul again.
Craig MYou can’t improve perfection!!!! Everything was perfect. I wouldn’t change a thing. Thanks for everything!
JOSEPH SThey were very professional!!! They were very nice and they got us taken care of us in a timely manner ( very fast ) . I will definitely rent from them again…… I highly recommend this place and the people!!!!!! It’s a 5 star truck rental business… Thanks for everything!
PRISCILLA SNothing these people was great to work with at B@S garage.
AARON RThere was a black oil-like substance in the back of the truck I rented that made moving belongings in and out of the truck very difficult. I spent the better part of an hour cleaning it up and never could quite get it all out. Not very happy with the condition the truck was in.
JERRY BId like to see photos of the fuel gauge after delivered. I know i put enough gas in before I turned that truck in. On fact i put more than I should have because I knew id get this treatment. Policy should be to film it up when returned, then take a picture just like you do for a hitch on your trailer.
SHANE RGet more selection of trucks in.
THERESA HWe put the fuel back in like we were supposed to and still got charged for 3 gallons
CHASITY MVery friendly and helpful
FLEICIA RThis location was very helpful and easy to work with.
DANIEL RNothing. It was great!
JUSTIN SNice folks. Got in and out quickly.
Bill KExcellent service by the staff.
ROBERT DNo one was there when dropped off. I dropped of less than 24 hrs Just got the invoice only to see the charge for safe tow. I didn’t authorize this charge. I’m disputing the safe tow fee I’m ok with the trailer rental fee. I’m a regular customer of Uhaul and s previous two Uhaul dealerships
SCOTT KLady in the office was wonderful.
charles b