Definitely book on line. People in front of me were clueless took them 20 mins. When it was my turn they just handed me the keys
harry w
Customer Reviews for B&T Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty and not clean and did not have a full tank of gas
Megan GI called for a U-Haul and in ten minutes there was one available and I appreciated it. Thanks for all your assistance.
Roger SI order furniture pads in my rental. The location didn't have any. That's not acceptable as it caused me to have to drive around and find an alternative solution. If you offer a serve and reserve it, you should have it available. Planning for a move depends on it. U-Haul shouldn't accept this
Josef GI order furniture pads in my rental. The location didn’t have any. That’s not acceptable as it caused me to have to drive around and find an alternative solution. If you offer a serve and reserve it, you should have it available. Planning for a move depends on it. U-Haul shouldn’t accept this
Josef MService excellent
Finn CI called for a U-Haul and in ten minutes there was one available and I appreciated it. Thanks for all your assistance.
Roger SThe staff here is angry and not polite person. Don't go to this uHaul outlet.
Henry TAbsolutely do not recommend this location for a pick up or drop off the place was closed when I got there even though I had a set drop off time took a while for the guy to come after I called on the phone and then he told me he wasn’t gonna process my U-Haul until Monday so I didn’t get any paperwork from him or anything then he charged me 11 gallons for 50 miles worth of driving which means that that truck only got 4 miles per gallon and it was the small 10 foot truck probably a six cylinder for all I know The guy looked dirty and he was not friendly
RICKELLE COur only issue at pick-up was that they were out of packing blankets. Otherwise, everything went well.
Steven SWe didn’t receive everything we ordered (no furniture pads in truck).
Hannah GPlease change the attitude if you talk to the customer's .
EDUARDO VThe truck was there and ready to go!
Ken SI was overcharged. Only used rental truck for 4 hours but was charged two days. Sad
Duncan OFront desk bald guy with a dog had piss poor attitude, disrespectful and ignorant, no enthusiasm neither had patience, but he needs a therapy session to heal from whatever anger he has in his heart, so he can stop bleeding on people that have nothing to do with his issues, I just wanted respect and to get the proper help and some questions answered!
Wahdeen DTruck should have been checked thoroughly. After renting and leaving, found out back gate was secured by lock and no key was available. Had to come back to Rental property where they had to cut off lock, before I proceeded, wasting rental time, and mileage. 800 U Haul credited me 20 miles. Renter could not find my destination in his computer and left that spot blank. When I arrived at drop off they were not expecting me and could not close out account without help, again, from 800 U Haul. Totally was not a good experience, this day.
Thomas Klooke like the previous truck user/customer did not clean it, it was dust everywhere.
Gerardo BNothing at this time the service. was excellent and very professional
APRIL MI had ordered dolley and blankets. They stated that they don't have any!
shahryar gRepresentative was very friendly and helpful. Would happily use this location again.
Esteban BAs long as I drove in the man run out to help me for the rerurn,
Zhaohong CNo one was there and there was no drop off box for the key. There was also no spot for me to park the uhaul
Chelsea KWhere I picked the truck the gentlemen I dealt with was amazing and very sweet. I arrived a little bit early and he was extremely helpful. I was afraid to pull the truck out so i asked him and he gladly helped me.
BRITTANY ONot enough room in the parking lot for all the trucks; slot in door is not labeled as U-Haul key return, and doesn’t match photographs on your website. Also a coke bottle was leftover in the passenger side door from previous user; photos before rental did not show a small slit in driver side seat so I had hit based on photos truck was in condition described, when in fact I am now afraid I will be charged for this tiny defect which I did not cause. Otherwise, pickup and return were both clunky and lengthy, but ultimately we got the job done.
Daniel ABest location, best customer service
Duncan OFirst off, the vehicle was available! That in itself was a small miracle. Louie was very nice and great to do business with. 10/10, would do it again!
ED HLuigi at the pick up location was very personable and helpful.
Mark YA good starting point is to be transparent in pricing when it comes to damage waiver and environmental fee. Online is cheaper than in person. When i saw that in person i thought immediately this guy is just a scammer. But i needed the truck. Secondly, the individual at the desk added two extra miles which is only $2 dollars more. The way he went about it and didnt let me know just proves my first point that he is sleazy with customers money. After that, he tried to mention i brought it back with a half of tank which was false. My total mileage was around 118, please show me a vehicle that was given to me full and then driven 118miles will bring it to half a tank. I rate this location a thumbs down and would encourage friends and strangers to stay far away unless you feel like getting finessed with tour money.
Michael JLock where the keys of truck were secured was not in good condition, it took more than 45 mins to take the keys out, which caused confusion with my reservation and had hard time returning the equipment.
Rajeshkumar SWe never received the furniture dolly which we paid for. It took us nearly an hour to get the key out of the lock box.. the Mobile app is horrible. it was asking for things we didn't have on us, such as passport, apt. lease, etc. We had to call 2 friends to verify it was us when we sent over copies of our license. we had to give them all this info about us through the phone. and then sometimes there were glitches in the app and it took us back to beginning. VERY Frustraing. NEVER use a mobile app. find a truck at a place that is open on Sundays.
John MThe staff member at the location was very friendly and helpful!
Hadi SI was ripped off for 40 some miles told cust care and shop owner never removed Can you say hello hetrz/enterprise/ryder
edmond mHorrible service. Owner told me that this was not his main business; he didn’t have the right truck ready, nor any of the equipment I’d rented. He basically told me to call UHaul to figure it out & that if I was going to take too long that he would close down the office & leave me outside w/no truck rental. Absolutely terrible.
Marie D1. Dirty tshirts in my truck 2. $600 for a days move, literally insane. Cheaper to take multiple trips with a friends truck
Mason KThe process was easy and the customer service was excellent.
Susan WOwner is not polite and attentive.
Cesar ZNot all of my equipment was available. I wish I was told this before I arrived.
Julien WOverall great experience!!
Andrea KThe after hours drop off link does not work well, it could not locate me when I was in the parking lot of the drop off location. I had to call the general U-Haul number and then wait for a call back. Not convenient after a full day of moving furniture to a new location.
Alan GThe parking is a little tight, then having recommendations or maybe alternative parking place would be great.
Jose FEverything was to satisfaction and above.
Martin Lit was a pleasant experience and an easy process from start to end- phone reservation, pick-up and drop-off.
Neeta DThis was my first experience dealing with renting a truck, everything went smoothly. Friendly service & they also went over pointers for driving a truck that size.
Jacqueline SOver charge, and wont return messages. Plan to take legal action
Dan HNot sure why I was charged $29 for at the dropped of location. A lot of charges that are unclear. I think Uhaul can do a better job clarify all these additional charges.
DANIEL APleasantly surprised for a small location to have a swift experience. I was in and out in no time both for pickup and drop off
KARAN R