Customer Reviews for B&B Equipment Rental
(U-Haul Neighborhood Dealer)

799 reviews

300 American Legion Way   Morehead, KY 40351

(606) 784-1051

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(606) 784-1051

300 American Legion Way
Morehead, KY 40351

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jennifer B 
Rating:
5.0

Very efficient and helpful.. highly recommend!

Gerard N 
Rating:
5.0

Customer did not leave a comment.

Steven F 
Rating:
5.0

Customer did not leave a comment.

Lee B 
Rating:
4.0

Customer did not leave a comment.

Angel T 
Rating:
5.0

Customer did not leave a comment.

Marc J 
Rating:
4.0

None

Jeff b 
Rating:
5.0

Customer did not leave a comment.

Tyler W 
Rating:
5.0

Personnel is helpful, friendly and respectful. Made the whole rental process super easy and efficient. Highly recommend this location!!

Tamara W 
Rating:
5.0

It was a pleasure doing business with this dealer.

Donald L 
Rating:
5.0

Customer did not leave a comment.

gregory c 
Rating:
5.0

Our experience was delightful. It was so easy and Will was extremely helpful. He was so nice and even told us where we could get the extra equipment we needed. All in all it was a very pleasant experience.

Kelli F 
Rating:
4.0

Customer did not leave a comment.

Mike B 
Rating:
1.0

I was way over charge for miles..Thee gas I put in put it over her it was to being with yet I was charged more for gas..I was only gone 4 hours drove 42 miles and was charged 108.00. .My last time with this compamy

Angie R 
Rating:
3.0

What about refund for days not used

CHARLES C 
Rating:
5.0

They were amazing!

Allie B 
Rating:
5.0

Great and friendly service

Robert S 
Rating:
4.0

Customer did not leave a comment.

Logan S 
Rating:
1.0

The owner was extremely rude. We only wanted the truck for one day like we stated when we went online and ordered it. He made us take two days because retirement might be two days. It was a Saturday we had to return the truck Sunday. We wasn’t sure what church schedule is gonna be like and he made us take it for two days Highly unprofessional, and very rude.

Tara S 
Rating:
5.0

Absolutely amazing. Quick and prompt on getting me back on my way.

ronnie t 
Rating:
5.0

I've rented twice from them.very friendly and professional. I highly recommend.

Doris H 
Rating:
4.0

Customer did not leave a comment.

DAVID E 
Rating:
5.0

Will was a great guy professional and got us setup very quickly and efficiently. Overall great service. I think Uhaul is doing a tremendous job and needs no improvement.

Cody K 
Rating:
5.0

Everything went smooth,there wasn't any problems

Candace J 
Rating:
5.0

Ur doing good The guy rented it to us was very nice

Anna E 
Rating:
5.0

Those guys were the best in the Morehead location! 5 stars for sure!!

Heather W 
Rating:
5.0

The back of u haul had a lot of paper and small pieces of foam in it

Larry W 
Rating:
3.0

Customer did not leave a comment.

Joey W 
Rating:
5.0

Customer did not leave a comment.

Courtney H 
Rating:
5.0

Customer did not leave a comment.

Frank A 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
4.0

Friendly customer service!! Good overall experience!!

Stephen H 
Rating:
5.0

Customer did not leave a comment.

CAROL E 
Rating:
5.0

Customer did not leave a comment.

Jason Y 
Rating:
4.0

Customer did not leave a comment.

John D 
Rating:
5.0

Nice location with plenty of parking. Mobile drop off at this location was simple and drop box location was easy to find

BRANDEN D 
Rating:
5.0

Customer did not leave a comment.

Ashley M 
Rating:
5.0

Friendly, easy to use

Erin H 
Rating:
5.0

Great customer service and very friendly people.

Jerry U 
Rating:
2.0

I was overcharged way too much money. I have to wait for days to get my refund.

VIKI K 
Rating:
5.0

Customer did not leave a comment.

Ronald Y 
Rating:
4.0

Nothing it wa great and I will be back!

Ed W 
Rating:
5.0

Customer did not leave a comment.

ELAINE C 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Tyler S 
Rating:
5.0

Nothing! I wouldn't change a thing very nice respectful people...

Rebecca J 
Rating:
5.0

Customer did not leave a comment.

Tim K 
Rating:
5.0

Very very helpful & friendly Highly recommend them

Doug M 
Rating:
5.0

Very, very professional people to deal with Thanks

Asa J 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L 
Rating:
5.0

We have rented from this location several times. Friendly and helpful staff. If we had any questions they answered and cleared up our issue. First time we couldn’t figure out how to get the walkway to go back in all the way. Did what they told us on the phone and gave it a good push and it went right in. :)

Joe K 
Rating:
5.0

Customer did not leave a comment.

Paul K 
Rating:
5.0

Great Customer Service!!!!!!! I would recommend this location to everyone.

Michael L 
Rating:
5.0

The app would not allow us to upload photos so the check in in the app was very difficult. We never got all the stuff done but call the drop off location and they were very helpful and verified we had been checking this morning and all was perfect with our return. They were extremely helpful

Connie B 
Rating:
5.0

Customer did not leave a comment.

Tim H 
Rating:
5.0

Very easy drop off and very nice people. Whitney was super helpful.

David M 
Rating:
5.0

Customer did not leave a comment.

Dan R 
Rating:
5.0

Our experience was great - efficient check out and check in and we experienced no issues.

Katherine A 
Rating:
5.0

Nothing that I can think of!

Charles M 
Rating:
5.0

Very helpful and knowledgeable. Great experience. Highly recommended.

Samuel P 
Rating:
5.0

I was very pleased with the whole experience.

Gary V 
Rating:
5.0

Customer did not leave a comment.

Russell M 
Rating:
2.0

Wi-Fi was not available for check in, was not required anyway, so the location gave us incorrect instructions. Truck had not been swept.

Jason H 
Rating:
5.0

Interacted with two different employees, both were friendly, pleasant, and helpful. Will use this location again when needed. Great service.

James R 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA E 
Rating:
4.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

Charles L 
Rating:
5.0

Nothing. Everything was great. No problem at all

Gary D 
Rating:
5.0

Excellent Customer Service @ B and B Rental

Rosemary D 
Rating:
5.0

Customer did not leave a comment.

Jesse O 
Rating:
5.0

Customer did not leave a comment.

Phillip C 
Rating:
5.0

Great drop off experience.

Ronald O 
Rating:
4.0

We were checked in immediately, parked the trailer and left. Nice and easy.

Deborah G 
Rating:
5.0

Absolutely great rental experience. Courteous and professional.

Rosemary D 
Rating:
5.0

Customer did not leave a comment.

Peggy S 
Rating:
4.0

Put on jacks

Roy E 
Rating:
5.0

Customer did not leave a comment.

Charles T 
Rating:
3.0

Location, location location

DANIEL P 
Rating:
5.0

Customer did not leave a comment.

PAMELA P 
Rating:
5.0

Wouldn't ask for any better service

Johnny B 
Rating:
5.0

25 plus years as a dealer! Professional. Organized. Would highly recommend.

Charlene W 
Rating:
5.0

Customer did not leave a comment.

Mark F 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Friendly and helpful!!

Tim J 
Rating:
5.0

The truck had a bad vibration coming from the rear right tire front start to finish

James C 
Rating:
5.0

Customer did not leave a comment.

terry j 
Rating:
5.0

Customer did not leave a comment.

Allen D 
Rating:
5.0

They did a excellent job. I would recommend others to use B&B rentals.

Billy W 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

Donna M 
Rating:
5.0

Easy to locate, park and drop off keys

Rachel J 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

Larry H 
Rating:
5.0

Customer did not leave a comment.

Sarah D 
Rating:
4.0

Customer did not leave a comment.

MICHAEL V 
Rating:
5.0

Customer did not leave a comment.

Vicki K 
Rating:
5.0

Customer did not leave a comment.

Stuaert O 
Rating:
5.0

Everyone was kind and helpful! I will rent always here! Thanks to the entire staff! Keep up the good work.

Cindy E 
Rating:
5.0

Customer did not leave a comment.

Greg R 
Rating:
4.0

Customer did not leave a comment.

Tim H 
No reviews have been submitted for this location.
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