Customer Reviews for B&B Equipment Rental
(U-Haul Neighborhood Dealer)

735 reviews

300 American Legion Way   Morehead, KY 40351

(606) 784-1051

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(606) 784-1051

300 American Legion Way
Morehead, KY 40351

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

Charles L 
Rating:
5.0

Nothing. Everything was great. No problem at all

Gary D 
Rating:
5.0

Excellent Customer Service @ B and B Rental

Rosemary D 
Rating:
5.0

I was very pleased with the whole experience.

Gary V 
Rating:
5.0

Customer did not leave a comment.

Jesse O 
Rating:
5.0

Customer did not leave a comment.

Phillip C 
Rating:
5.0

Great drop off experience.

Ronald O 
Rating:
4.0

We were checked in immediately, parked the trailer and left. Nice and easy.

Deborah G 
Rating:
5.0

Absolutely great rental experience. Courteous and professional.

Rosemary D 
Rating:
5.0

Customer did not leave a comment.

Peggy S 
Rating:
4.0

Put on jacks

Roy E 
Rating:
5.0

Customer did not leave a comment.

Charles T 
Rating:
3.0

Location, location location

DANIEL P 
Rating:
5.0

Customer did not leave a comment.

PAMELA P 
Rating:
5.0

Wouldn't ask for any better service

Johnny B 
Rating:
5.0

25 plus years as a dealer! Professional. Organized. Would highly recommend.

Charlene W 
Rating:
5.0

Customer did not leave a comment.

Mark F 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Friendly and helpful!!

Tim J 
Rating:
5.0

The truck had a bad vibration coming from the rear right tire front start to finish

James C 
Rating:
5.0

Customer did not leave a comment.

terry j 
Rating:
5.0

Customer did not leave a comment.

Allen D 
Rating:
5.0

They did a excellent job. I would recommend others to use B&B rentals.

Billy W 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

Donna M 
Rating:
5.0

Easy to locate, park and drop off keys

Rachel J 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

Larry H 
Rating:
5.0

Customer did not leave a comment.

Sarah D 
Rating:
4.0

Customer did not leave a comment.

MICHAEL V 
Rating:
5.0

Customer did not leave a comment.

Vicki K 
Rating:
5.0

Customer did not leave a comment.

Stuaert O 
Rating:
5.0

Everyone was kind and helpful! I will rent always here! Thanks to the entire staff! Keep up the good work.

Cindy E 
Rating:
5.0

Customer did not leave a comment.

Greg R 
Rating:
4.0

Customer did not leave a comment.

Tim H 
Rating:
5.0

We were very pleased with our service.

Tonya M 
Rating:
5.0

Nice people

Jim H 
Rating:
5.0

Customer did not leave a comment.

debby h 
Rating:
3.0

Customer did not leave a comment.

Destini C 
Rating:
5.0

We happened to pick a time the business (B&B Equipment Rental) was open and they experience was SO much better than the contactless lockboxes we’d tried before (at another location). The fully online process is just frustrating and time consuming. We’ll never try that again after the quality service at B&B!

Dovie S 
Rating:
5.0

Fast, friendly service. Was very appreciative of us keeping the unused blankets wrapped in the original packaging for the next renter.

MICHAEL M 
Rating:
4.0

I was very satisfied. Do to unforeseen circumstances I was running a little late. They close at noon Saturday. I called ahead and explained and someone graciously waited for my arrival and excepted my return. Very nice

Carl S 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Whitney Bradley was extremely helpful and courteous. Excellent service!

Mike B 
Rating:
3.0

The private business I picked up from was great. Everything else was a nightmare. Original reservation was a one way trip that was quoted $236. I received a call saying they no longer had the truck I reserved and if I would be flexible they would make sure the cost would be about the same. I got a notification from my bank that I was overdrawn because UHAUL charged my debit card almost $700. Just so I'm not misleading here. I extended my drop off by 1 day because I hadn't finished unloading. My suggestion to anyone about to reserve a truck is to take lots of screenshots.

Matthew N 
Rating:
5.0

Customer did not leave a comment.

JEREMY D 
Rating:
5.0

Customer did not leave a comment.

Travis P 
Rating:
4.0

Customer did not leave a comment.

Kenneth C 
Rating:
5.0

Extremely Helpful

EDWARD E 
Rating:
5.0

Customer did not leave a comment.

Bryan M 
Rating:
5.0

Super friendly folks

Jason H 
Rating:
5.0

Friendly, helpful, clean equipment.

THOMAS M 
Rating:
5.0

Customer did not leave a comment.

Mohammad A 
Rating:
5.0

Good place. Called ahead and spoke to owner about dropping the trailer off. Went smooth

Preston W 
Rating:
5.0

Great service, very helpful staff

Greg H 
Rating:
5.0

Great customer service!!

Gregory W 
Rating:
5.0

Customer did not leave a comment.

Anita H 
Rating:
4.0

I had to left the trailer off of the hitch alone. I wished that I had some sort of assistance with that.

Charles G 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Gladys R 
Rating:
5.0

Customer did not leave a comment.

Darrell L 
Rating:
3.0

I didn't get my dolly.

kyle k 
Rating:
5.0

Customer did not leave a comment.

Jharon M 
Rating:
5.0

All perfect and easy.

TYLER F 
Rating:
5.0

Very friendly and professional. Gave me all my documentation to verify the correct return location in Winchester.

Amanda S 
Rating:
5.0

Customer did not leave a comment.

Chester J 
Rating:
5.0

Customer did not leave a comment.

Jennifer A 
Rating:
4.0

Very helpful guys.

Shawn S 
Rating:
5.0

Great service!! Fast process of getting the truck rented. Would highly recommend!!

Kathy B 
Rating:
5.0

The rental place is great. But I missed my check-in time and the u-haul company charged me for a second day because I didn't get the truck returned 5 hours after I rented it.

Ryan M 
Rating:
5.0

Customer did not leave a comment.

Jackie S 
Rating:
4.0

Customer did not leave a comment.

Cathy S 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Made moving easy.

TYLER F 
Rating:
1.0

Charged us a second time, over twice the amount of what I had paid Clayton, TIRE!.

DAVID P 
Rating:
4.0

Customer did not leave a comment.

Myrpn L 
Rating:
5.0

Customer did not leave a comment.

Bob H 
Rating:
5.0

Customer did not leave a comment.

Tony L 
Rating:
5.0

Customer did not leave a comment.

Betty M 
Rating:
4.0

It would be helpful if the trailers had built in jacks for ease of removal.

Troy M 
Rating:
5.0

dropping off at daytona beach at bee line rentals was a very very bad experience? i would like a supervision give me a call

Mark W 
Rating:
5.0

Customer did not leave a comment.

Betty M 
Rating:
5.0

Whitney was very helpful and instructive. Great customer service!

Gayle M 
Rating:
5.0

Customer did not leave a comment.

Susan H 
Rating:
5.0

Service was great!

Dan F 
Rating:
5.0

Customer did not leave a comment.

Ray S 
Rating:
5.0

Awesome guys. Quick fix to a complicated problem. Keep being awesome and sorry about the mess.

Russell Z 
Rating:
5.0

Customer did not leave a comment.

Samuel P 
Rating:
5.0

Thank you for taking the time out to help me thank you

Dawn C 
Rating:
5.0

Customer did not leave a comment.

Linda H 
Rating:
5.0

Customer did not leave a comment.

Gena S 
Rating:
3.0

They charged me for the safe move insurance and I told them when I reserved it that I declined it that was a xtra $42 I didn’t want to spend

Robert S 
Rating:
2.0

I dropped the truck after hours and completed the guided checkout on my phone. I dropped the key in the dropbox. The next morning I got a call from the equiplment place saying that they did not get a key to the truck I dropped off. I told him that I had dropped it in the dropbox the night before. Then about 3 times in quick succession in increasingly irrated voices on both sides: "I dropped it in the drop box last night." "It isn't here." He said something like, "OK" and hung up. Received a text 6 minutes later: "Good morning [my name]. We found them sorry for the call enjoy your day appreciate your business. Whitney@B&B Equipment Rental/Uhaul. So I was a little irritated and getting geared up for an argument with U-Haul, but it was corrected quickly and I was contacted promptly. I guess next time I'll take a video of me putting the key into the drop box!

Brian C 
Rating:
5.0

The whole process was simple and easy. The trailer was ready to go and the people I dealt with were awesome.

Matthew R 
Rating:
1.0

They charged me for two dolly’s that I didn’t rent but one. Charged me for mikes that I know wasn’t correct. They said I didn’t clean the vehicle when I know I did. I won’t rent there becomes there was $40 I was charged for and wasn’t correct.

Jonia M 
Rating:
5.0

Sorry we were a little late with the return. Thank you for your help! Very nice people at this location!

Matthew W 
Rating:
5.0

Customer did not leave a comment.

Shawn B 
Rating:
3.0

I had to put coolant into truck Completely empty

Angela B 
Rating:
5.0

Whitney and son are true professionals. Always enjoyed working with Whitney.

Kerry L 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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