Customer Reviews for B&B Storage & Warehousing
(U-Haul Neighborhood Dealer)

173 reviews

1 Louise St   Tilbury, ON N0P2L0

(519) 682-3895

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 682-3895

1 Louise St
Tilbury, ON N0P2L0

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Andy J 
Rating:
5.0

Terrific service upon delivery

Iain D 
Rating:
4.0

The Auto Transport worked well. However, it was filthy with that grey-like dirt and sand which resulted in a lot of dust on me and the car. Is it not supposed to be relatively clean? I ended up washing the whole thing before I returned it, even though it wasn't my dirt.

vaughn S 
Rating:
5.0

Nothing that I can see, very friendly equipment is clean and reliable. Always a pleasure renting from U-Haul and Tilbury Ontario !

Rachel C 
Rating:
5.0

I had no issues with anything. Service was amazing and so was the atmosphere very friendly ! Keep up the good work.

Rachel C 
Rating:
5.0

Great experience working with them

Barry B 
Rating:
5.0

Booking online ahead helped things go smoothly. Gentlemen running facility was great to work with. Helped the whole process go well, pickup and return. Have used this site before and will continue to do so.

James M 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Fantastic!

Amber J 
Rating:
5.0

Customer did not leave a comment.

Gilberto L 
Rating:
5.0

Nothing all good here.

Robert R 
Rating:
4.0

Customer did not leave a comment.

Gerry I 
Rating:
5.0

Customer did not leave a comment.

Johan Q 
Rating:
5.0

Customer did not leave a comment.

Ric C 
Rating:
5.0

Customer did not leave a comment.

Graham L 
Rating:
4.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Shauna T 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOSEPH G 
Rating:
4.0

Did mention to him that we started our trip with the issue of the tires, but he didn't seem that interested in knowing more details except he wanted to know if we fixed it.

Allana M 
Rating:
5.0

Customer did not leave a comment.

Dennis Q 
Rating:
1.0

The person I felt with was very rude. I would not recommend this location to anyone. We took a pic with phone when we got it. There was a huge issue over gas where we filled to where its supposed to be and the guy was super rude and threatened to Charge me more. Not happy

Helena F 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Jerome Q 
Rating:
5.0

Friendliest u haul I ve dealt with yet!

Michael W 
Rating:
4.0

Customer did not leave a comment.

Alan T 
Rating:
3.0

Customer did not leave a comment.

Brandon W 
Rating:
4.0

I had to use a jack to lift the trailer. The 6x12 is a heavy trailer. I was surprised there was not a built in crank to lift the trailer. Had I not had a jack, I could not have proceeded with my order. Perhaps you should consider installing cranks. Thank you

Brigitte H 
Rating:
4.0

Customer did not leave a comment.

Kaleb B 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Improve the information on your web site.

Marcel B 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M 
Rating:
5.0

Customer did not leave a comment.

janice b 
Rating:
5.0

Excellent service by Paul!

Ann C 
Rating:
5.0

its a great car dolly, however, the tongue weight is a little much, would better with a small swivel caster to move it around before hook up!

DANTE M 
Rating:
4.0

Self drop off

Mike R 
Rating:
5.0

Customer did not leave a comment.

ANDREW E 
Rating:
5.0

Customer did not leave a comment.

Melissa L 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Everything was as it should be. Keep up the fine service.

Andy S 
Rating:
2.0

Shorter wait time for online check in

Trudy N 
Rating:
5.0

Customer did not leave a comment.

GRANT E 
Rating:
5.0

Customer did not leave a comment.

Lynn B 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

nothing as the staff couldn't of been more friendly and helpful.

David B 
Rating:
5.0

Great group of employees. Friendly and quick.

KYLEJOSEPH T 
Rating:
5.0

Brad in Chatham (I think he is a .manager) is awesome. This service is getting a 5stars just because of him

Kola O 
Rating:
5.0

Customer did not leave a comment.

MICHAELD Z 
Rating:
5.0

Paul was great. Very knowledgeable, friendly and efficient. I would go to him again.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Bob C 
Rating:
5.0

Customer did not leave a comment.

Rick M 
Rating:
5.0

Very professional location.

Daniel P 
Rating:
3.0

Customer did not leave a comment.

bruce d 
Rating:
5.0

Customer did not leave a comment.

Chris A 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Very professional and accommodating.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

DANIELA P 
Rating:
1.0

Pull the franchise from the current holder. He is abrupt and rude. While technically fine, his gruff and demanding demeanor make every interaction a monumental unpleasantness. Whenever possible we take our business to a different location, and will continue to do so.

Stephanie A 
Rating:
5.0

Thought I would give an idea to U-Haul in general. Just thinking, instead of keeping the tank at quarter full, why not keep it full. That way the customer is pretty happy receiving a truck full of gas and there's no guess work to fill it upon return. It may cost more initially but I think customer's would really appreciate it. Just a thought. Have a good day!

JAMESBRENT P 
Rating:
5.0

Customer did not leave a comment.

MANDIE G 
Rating:
5.0

Paul's the best! :)

greg b 
Rating:
3.0

Customer did not leave a comment.

Guillermo D 
Rating:
4.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

ANDY C 
Rating:
3.0

Give me compensation for my losses and be acountible for your employees not doing there job

SHERRIL W 
Rating:
3.0

Went when it was closed on Sunday. Can't give a proper rating

Wayne M 
Rating:
5.0

Excellent

MICHAEL R 
Rating:
1.0

Everything I wouldn’t use this location again if it was the last place open ???????

SHEILA M 
Rating:
5.0

Customer did not leave a comment.

DENNIS K 
Rating:
5.0

Customer did not leave a comment.

Jim M 
Rating:
5.0

Customer did not leave a comment.

KIRK L 
Rating:
3.0

confusion with dates from what I reserved and what was recorded on receipt when trailer was picked up. Problem might have been with UHaul program in computer system. Dealer unable to help hook trailer up because of bad back. Should be a better system to lift tongue of trailer, No jack on trailer. trailer was clean and when loaded was good to tow.

rod m 
Rating:
3.0

Hey I didn’t bill I haul for not haven the right equipment where it was promised to be and didn’t charge them the extra gas I had to pay going from belle river and back twice cause wrong thing was billed , and I paid more then I was sapossed to . So please rethink your doings ,

Chris B 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

Customer did not leave a comment.

Ginette N 
Rating:
5.0

Many of your drop off locations are very close to gas stations. If you offered a free service to give drop-off customers a fuel gauge inspection and top-up estimate, then they could pop off and top up accurately at the current real fuel price instead of paying the large fuel cost mark-up to U-Haul.

Brian D 
Rating:
5.0

Do not change a thing.

Michel B 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
3.0

Customer did not leave a comment.

Andrea M 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
1.0

See above

Eric M 
Rating:
5.0

Customer did not leave a comment.

Leslie T 
Rating:
5.0

Friendly service good equipment One call and a truck was waiting for me no wasted time. Thank you

SANDOR A 
Rating:
3.0

After hours drop off parking location clearly indicated outside the store.

Brian D 
Rating:
5.0

Wasnt sure where to leave the truck. noone on site to direct us on a Sunday

Leslie T 
Rating:
5.0

Customer did not leave a comment.

lesley a 
Rating:
5.0

When cleaning the inside, they should not use strong smelly cleaners, my wife had a headache throughout our journey, because of the strong smell.

Marcel B 
Rating:
5.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

Customer did not leave a comment.

dylan i 
Rating:
5.0

Customer did not leave a comment.

Shelley H 
Rating:
3.0

Dropped off keys after hours so I had no interaction with staff. Maybe a suggested area at the business, for drop off would be beneficial for those who do not know the area.

lisa h 
Rating:
5.0

Again, excellent staff and service.

Dennis K 
Rating:
4.0

Thanks

Brenda B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
4.0

Customer did not leave a comment.

Anita K 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Paul was super helpful and organized. He kept in contact and made sure my Uboxes were ready to go on moving day. Great job!

LEONARD W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC V 
Rating:
4.0

When the person in Harrow at feed place a 50.00 credit is avaible when the size of uhaul trailer was not given he did not give give a credit receipt when he booked a tenative trailer iat the uhaul rental in Tecumseh road east when wasn't aware on the receipt matter who took care of it until I dropped it off in Tilbury he advised me then a receipt should been given back in harrow uhaul place.

Ernest G 
Rating:
5.0

Very good service , i will return

andre h 
Rating:
3.0

Customer did not leave a comment.

Larry T 
Rating:
3.0

This location was the drop off location and the trailer was dropped off after hours.

Wendy H 
Rating:
5.0

The proprieter was extremely curtious and helpful

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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