The Uhaul was VERY dirty in the cab. The location is rundown and unmanned. Neighborhood is sketch. Some guy stopped to ask me first if I would give him a ride to the hospital and when I said no, he asked if either my elderly mother or I would give him oral sex. No joke. I would recommend not going after dark.
Jessica L
Customer Reviews for B&C Auto Sales And Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would not recommend u-haul to a friend. Pick up and drop off was fine but the hidden fees and how expensive it was, not worth it. I felt lied to and scammed
Brittany SI forgot his name, but the gentleman operating this storefront had 11/10 customer service skills. I'll be renting exclusively from this U-Haul location in the future and recommending this location to any person who's looking. Would give 6 stars if possible.
BOBBY MDid not resolved my issue, bunch of frauds
Akou TYou i got charged twice. I brought the vehicle back on time.
LONNIE HThe pickup at 59th and Prospect in KC was easy and the staff friendly and knowledgeable. Highly recommend this location. Don't judge a book by its cover.
JENNIFER CNo where to park the truck
PRESTON PCleanliness of location
MARIA CThe truck was loud and running rough. Also the gas gauge was broken. And I believe they knew before hand. The renter went on about how he has no control over fuel fees. I put 20 gallons in the truck and the gas hand never moved. I rented with another dealer a few days before and this experience was a 180. They over charged me because they are scammers. Wish I could give zero stars!
Danirl POk
cynthia bThe location was fine and the truck. But it was false advertisement when I ordered an appliance dolly and did not get it. When I brought the truck back, he stated that he has told you guys. He doesn’t have appliance dollies. But I was charged for it any way. So hopefully I get my refund shortly. Then customer service was unable to change my phone number after several request. So you guys really need to get it together. Cause it really messed my move completely up!!!!!
Lee HRon was great. Facility old and not in great shape but Ron made up for it.
Tyler JThe trailer chains were not secured adequately had to use a bungee cord to keep them from dragging. There was fishing wire all around the chains and trailer hook. The light of the left side kept flickering
Erica HThis drop off location was poorly marked and in a 'not so good' neighborhood. I really didn't feel safe. Should consider moving this drop-off location.
Ray SEnsure proper reservation timing. Had to wait 30 minutes for the person who issues the U-Hauls to arrive.
LeClaborne AThe customer service representative went out of his way to meet me at the location after hours to accept return of vehicle. Very courteous and professional.
JOHN WI highly recommend this spot. Pick-up and drop-off was fast. The guy working there, Ron, was super helpful! He even took the extra step to credit my account when he realized I had forgotten the dolly I paid for.
Louis CHe was very helpful
Haddy MI would never rent again certainly not recommend anyone
Keith GMy rating is based on my level of comfort and safety at the location and not with the individual running the location. The individual running the uhaul location was very friendly, nice and determined to make sure we got the correct pricing. We met with him in a trailer to go over my transaction which was ok (because my husband was with me) but then another man came in and sat down who had nothing to do with what we were doing. He was on a personal call in the middle of all of us. It was distracting and made us uneasy while I'm going over my personal information for the uhaul transaction.
Traci BExelent
Julio RRon is very friendly and took great care of me!
Michael SConvient location great customer service. Timing was perfect
cassandra gWorst place I have ever rented from
Abryann BVery prompt service nice clean rental unit
LEAND MNothing should be changed thank you very much very friendly workers
LAKISHA WGreat customer service. Thank you.
Camela JStay open just a little longer
gregory lWonderful and welcoming place!!!!!
genlyon w😀😀😀
cardell sWonderful place to rent and return uhaul trucks.
JESSICA MVery helpful and knowledgeable about the uhaul trucks...
luis vBesides the app not working either time - the location was helpful. In fact, I left a set of expensive binoculars in the cab and they had them waiting for me the next day. Nice folks.
Chris MTeam at B&C were super helpful and kind
michelle zVery friendly and helpful.
Aaron JHave the person know what the hell they’re doing. Took over 40 minutes to check out when I had already done everything on the app
Charles MThe office was a bit of a mess but the service was great, and that's what matters to me most.
Darren F