Customer Reviews for B&D Pool & Spa LLC
(U-Haul Neighborhood Dealer)

548 reviews

5454 State Hwy 12   Norwich, NY 13815

(607) 336-6408

Hours

  • Mon-Tue: Closed
  • Wed-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2:30 pm
  • Sun: 10 am - 2 pm

Special Operating Hours

  • 4/14/2021 - 4/25/2021: Closed

Services at this Location:

Contact Us

(607) 336-6408

5454 State Hwy 12
Norwich, NY 13815

Services at this Location:

Hours

  • Mon-Tue: Closed
  • Wed-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2:30 pm
  • Sun: 10 am - 2 pm

Special Operating Hours

  • 4/14/2021 - 4/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Hello your service team did not provide any help in anything I asked the gas was at 3 quarters of gas in Harrisburg pa when we picked it up he also had no knowledge of any uhaul standers I want to speak with the manager of this uhaul rental his service was not grade a more like a d minus

Colleen S. 
Rating:
5.0

Customer did not leave a comment.

Regina A. 
Rating:
1.0

Why was I charged 25$ cleaning when it was already clean when I returned it

CHRISTINAANNETTE M. 
Rating:
5.0

I was told the destination had not signed a contract to provide 1 month of free storage I was promised

James S. 
Rating:
3.0

The driveway is super hard to see at night.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Karriann O. 
Rating:
4.0

Customer did not leave a comment.

julie G. 
Rating:
5.0

Customer did not leave a comment.

EARl H. 
Rating:
5.0

There was an issue in the system Assigning the trailer. luckily the guy working at the counter figured out how to work around it and get my trailer rented out to me.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

THOMASJ L. 
Rating:
3.0

Make sure they are clean. The inside wasn't sweeped out so I had to sweep it before I put my stuff in it. It was nasty.

Chad D. 
Rating:
1.0

Tyler McCarthy is the rudest person I have ever dealt with, I am 70 years old and he treated me like I was nothing. I would never suggest anyone to deal with this jerk, I just moved to this town, we returned our other rental at a different location, they were great and said this guy is known to treat costumers this way.

Marge C. 
Rating:
1.0

Take pictures on your phone when you return your vehicle. I got charged for cleaning a perfectly clean truck because I couldn't get the app to complete the check out. Thanks to my pictures and help from Britany at customer service I got the charge refunded. Do not assume that you won't be charged unless you can prove it is clean with your own photos.

betty M. 
Rating:
1.0

The man in charge of the U haul operation at this location was less than helpful and not a polite person. The uhaul hours posted claimed it opened at 9am. I showed up two different times after 9 am that morning and the first time he said he was too busy to help or even think about the uhaul desk and sent me away. The second time about 1.5 to 2 hours later still in the morning said the same thing and said he refused to help me until 2pm. He said "it doesn't matter what the uhaul hours are, its when I want to do it". There was no one else in the store both times I was there, just him and I. I ended up having to use someone else's phone to return the truck because mine would not allow me to do the sharing of location.

RYAN L. 
Rating:
4.0

Customer did not leave a comment.

DUSTINJAMES J. 
Rating:
5.0

Bruce was great. Fast and all things explained. Worked out drop off good in coordination with the next customers pickup. Always use them and always happy.

David A. 
Rating:
5.0

Customer did not leave a comment.

PETERWILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

RICHARDC JR F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Douglas U. 
Rating:
4.0

Since this was my drop-off location, it was also closed by the time I arrived - they are an independent business with a U-Haul Department so while the business was still open, the U-Haul side wasn't. Therefore I had to complete the return on my phone.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

ROBERTM G. 
Rating:
3.0

First employee was rather rude getting thru on website was horrible tried to get help from employee it was no use probably never rent from u haul again

EDWARD L. 
Rating:
5.0

There was old food and drinks inside of the truck. I had to clean it all out before I could use the truck. I would like a call back please. 716-510-0026

Garry O. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

All good! Bruce was very pleasant , helpful and knowledgeable. We highly recommend their services . Thanks again.

Deanna R. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
3.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Everything was Great!

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Ray H. 
Rating:
4.0

Customer did not leave a comment.

Devin K. 
Rating:
5.0

Bruce Osterhoudt is an excellent sales representative and is a constant professional.

Rhett G. 
Rating:
3.0

should notify the customer they need to check the truck back in electronically before they leave with it so they take a picture of the mileage and fuel before dropping the keys. Also ensure you have cell service or wifi available

Tammie C. 
Rating:
1.0

I was charged and additional 50 dollars for a cleaning and after hours service fee. I returnrd the vehicle in EXACTLY the same condition i picked it up in and in no way shape or form was I advised that there would also be an after hours service fee. I was advised to leave the keys in a drop box after I explained in advance I would be returning the vehicle after they were closed. This kind of practice is very sneaky and deceptive. I took pictures of the vehicle when i dropped it off in case since the interior was covered in mud when i picked it up. I AM NOT HAPPY!!!!!!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
3.0

The van trailer I picked up was extremely dirty outside. The fenders had a lot of built up dirt and the sides were covered with road grime. I took it to the car wash to clean it myself. The inside was clean.

Lee W. 
Rating:
3.0

This Cargo van was in pretty poor condition. The windshield had pieces of tape applied to the top where the window gasket holds the window in place. It was noisy when driving and did not stop water from coming into the vehicle when raining. There was also an odd loud noise coming from the rear of the van I could not find the location of the vibration but it was almost unbearable when driving. We did notice a cable hanging from the underside of the van when we inspected it to find the noise. Not sure this is what was making it but It certainly could be a hazard when driving. Not what I would expect from a new cargo van. The vehicle was not very clean either. The person who helped was very tolerant and professional as there were two other customers behind me who complained for over 15 min while he tried to get the rental contract completed.Dispite already doing an early check in and uploading my DL info and pictures of my license (Computer issues I think) I rent from U-Haul all the time (Corporate Account) and even vans with over 40 thousand miles on them were in better shape then this new van. Very disappointed in the overall experience with the equipment although the service of the B&D Pools and spa representative was very professional.

jim S. 
Rating:
5.0

The U-HAUL website was down for about an hour. Even though we reserved, filled out forms, gave our credit card and received a confirmation/reservation number, we had to wait over 30 minutes to get the truck. Not a good way to start a day. Apparently, the people working for U-HAUL say it happens all the time with U-HAUL. :(

J R. 
Rating:
4.0

Customer did not leave a comment.

Martin K. 
Rating:
1.0

I am a local business owner, and have rented from this location many times in the past. The manager of this location has always been a very unpleasant, rude and unfriendly person. This last Friday there was a mistake on a trailer reservation where I rented it for 24 hours, but he said it was only for 6. He rudely said "If you cant have it back by 2pm I can't rent it to you"... A proper way to serve customers would be to offer to find a location nearby that could offer a 24 hour rental. (Last year Da Vals Automotive in Lansdale PA did exactly that to help me). When I asked him if he could transfer my reservation to a nearby Uhaul, he very rudely said "No, I can't do that". When I told him that I know he can, that they've done it for me previously, he literally told me to leave the store and never come back. Not to mention he always gives out a piece of paper that he prints himself that states if you don't use the online check-in when you return the rental, that he will charged $20 extra. He says it's Uhaul policy... But this is the only Uhaul I've ever received this notice. This is no way to run a business or treat customers. Look at his Uhaul reviews. Any positive service reviews are when the other ladies are working the Uhaul counter, as the employees tend to be very nice and courteous. Stay away from B&D Pool and Spa.

Preston K. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Top notch. Great.

Douglas M. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The truck we had, L'il Sammy, had a heat knob that was missing. It was stuck on and with the sun out (one of the rare occasions) it was hot! My left elbow kept hitting the door when I tried to turn the wheel, and the truck needs new shocks! Driving it was an adventure...

Christine C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL U. 
Rating:
5.0

Great customer service!

donna C. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

They need more help.The lady was nice.But she has to do uhaul and the pool store

Rick F. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

The online pick up option is awful. I'd rather deal with a human being than ever do that again!!! Will NEVER use the 24/7 pick up option ever again and urge others not to use it. NOT USER FRIENDLY.

David S. 
Rating:
5.0

I live in a cell phone dead zone, so I don't have a cell phone. This makes rental difficult because for some parts of the rental process you need a cell phone number.

Allen C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
3.0

The truck cab had garbage around the seats and in the cupholders. It was very dirty and smelled like an ashtray. Our clothing reeked when by the time we were done. Not very impressed with the cleanliness, but unfortunately it was our only local option.

Jason P. 
Rating:
1.0

On site manager was incredibly rude. Said I was trespassing, threatened to call police. Will never do business at this location again.

Parker C. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Douglas U. 
Rating:
5.0

Pick up was quick. Drop off the same. The only problem I had was the big sack of not needed moving blankets, and the hand truck, which was also not needed, being in the way. Which is more of a design complaint, rather than the location which I was serviced by. The company should either make these an optional request item, or move the location of them rather than in the back near the door. Just in the way.

Eric R. 
Rating:
4.0

Pick up a little slow, not easy to sign out/take pictures because of way uhaul was parked. Had to walk a FAR way to the office. Check out in Colonie was incredibly easy. Good for them for running such an efficient service. By the time I pulled in, I was out of the uhaul lot within 2 minutes! Perfect service upon return.

Hayden L. 
Rating:
5.0

Great service

patrick M. 
Rating:
1.0

My overall experience with this location was beyond poor. I am a very unhappy patron. This location called me with 30 minutes notice to inform me that they did not have the trailer that I had reserved and then after an hour of the manager trying to find me one he informed me that is was my responsibility to call corporate and find one on my own. I called several corporate numbers (was hung up on several times as well) and finally was connected to a department in the wrong state! This was now 2 hours after my scheduled pickup which then the manager from this location called to inform me that my trailer had arrived and I could pick it up. After arriving at the location less than 10 minutes later, the manger refused to help me or come out of his office for over 45 minutes which then I proceeded to call corporate and yet again, not a single person could help me with changing my drop off location or drop off date. AND I had to install my own trailer to my car with. I am very disappointed and have even put in a claim to the regional supervisor who has still not returned my call over a week later.

Melanie F. 
Rating:
5.0

Great service

patrick M. 
Rating:
5.0

Customer did not leave a comment.

DIANNE M. 
Rating:
4.0

Customer did not leave a comment.

patrica K. 
Rating:
3.0

Nobody was there at the time. just dropped off .

Annette S. 
Rating:
5.0

Maybe personnel can do a "WALK AROUND" with rented vehicles before customer drives off with the rented vehicle. Not when vehicle is returned.

Mary C. 
Rating:
5.0

very friendly atmosphere,

Norman P. 
Rating:
5.0

Confirm the details of the order

james S. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
2.0

Damages to vehicle were not properly marked and I could have been liable for if I had not checked thoroughly Fuel was marked at half a tank even though it was well below that mark. The rear door was very difficult to open and close. I had to oil it to make it usable. The vdrivers side visor was missing the pole clip so it kept falling into my view when driving. I had to use Duck tape to keep it out of the way. Service was slow at the counter. Not my first choice of places to rent from especially when there is a U-haul only 4 miles from my location. I was forced to drive an extra 22 miles round trip to pick up and drop off the rental costing me more in mileage and gas. This was not the best experience I have had with U-haul. The Sherburne location is much more efficient and friendly.

Jim S. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Would certainly recommend this location to anyone. Customer service rates high with my family.

Eugene N. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Oscar B. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
1.0

I dropped off the uhaul here and couldn't get the app to work (not their fault). But, I called over 5 times that day to no avail, even though it was within their "working hours". Secondly, they charged me for a cleaning fee when absolutely nothing was left dirty in the cab/bay. They claimed I didn't sweep it but there was nothing to sweep. Will never do business here.

Geoffrey S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Janette R. 
Rating:
5.0

Did my own check-in, did not need any personnel.

James R. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Only problem I had was that I am 5'1 and the seat would not go up any further, so made it difficult to drive.

debbie S. 
Rating:
3.0

The customer service was very friendly at this location and willing to help. Only issue was the weather stripping on the drivers door of the truck. The weather stripping did not stay in place and fell into the cab. While in motion this was a hazard by blocking my view and requiring me to take a hand off of the wheel to keep it out of my sight line. I eventually needed to pull over and tuck it behind the seat so it would not cause any further issues. Otherwise the equipment was in good working order and appear to be well maintained.

MICHAEL T. 
Rating:
3.0

you can explain that you have to sweep it out or you will be charged 31 dollars the floors were wet so all I would have done is spred water all over so I was charged will never rent from u haul again

Butch S. 
Rating:
5.0

Very helpful and friendly service

Matt A. 
Rating:
5.0

Everything was fine. Easy to reserve online. Easy to pick up, and easy to return. No problems !!

Mark E. 
Rating:
3.0

Customer did not leave a comment.

Rochelle F. 
Rating:
5.0

Customer did not leave a comment.

Jackie S. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Friendly helpful service

John K. 
Rating:
5.0

Customer did not leave a comment.

Eben W. 
No reviews have been submitted for this location.

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