Customer Reviews for B&D Service Centre
(U-Haul Neighborhood Dealer)

239 reviews

106b Hwy 11 W   Kapuskasing, ON P5N2X8

(705) 335-2227

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 11 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(705) 335-2227

106b Hwy 11 W
Kapuskasing, ON P5N2X8

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 11 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Very complicated to rent , both on line and by phone. Why rent early when you're not getting what you need? Receiving a phone call to let us what we are getting and from where, 24hrs prior doesn't make sense. Very stressful process.

Josee V 
Rating:
4.0

Customer did not leave a comment.

Marc A 
Rating:
5.0

Customer did not leave a comment.

Nicole D 
Rating:
5.0

Customer did not leave a comment.

Jesh T 
Rating:
5.0

Satisfied

margerita a 
Rating:
5.0

Customer did not leave a comment.

Pierre R 
Rating:
5.0

Customer did not leave a comment.

mickel p 
Rating:
5.0

Nothing as far as I can see. Thank you Elsie

ELSIE R 
Rating:
5.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Customer did not leave a comment.

Jagseer S 
Rating:
1.0

I couldn't find the location due to how it wasn't on Google maps, I put it in my GPS and it keep Taking me to a old building with no contacts number. Great customer service, they were great.

mario h 
Rating:
5.0

Customer did not leave a comment.

Jean C 
Rating:
5.0

Customer did not leave a comment.

Conrad L 
Rating:
5.0

Customer did not leave a comment.

PETER M 
Rating:
1.0

You lied

Stessy P 
Rating:
4.0

We delivered it after hours

Leon G 
Rating:
4.0

Customer did not leave a comment.

Jens H 
Rating:
3.0

Customer did not leave a comment.

Alec F 
Rating:
5.0

Awesome customer service thank you

Tara O 
Rating:
5.0

Great service overall

kelly g 
Rating:
5.0

Customer did not leave a comment.

Gerry L 
Rating:
5.0

Customer did not leave a comment.

Angele B 
Rating:
5.0

Customer did not leave a comment.

YVONNE M 
Rating:
5.0

Location was great no changes needed. Uhaul, was not allowed to return trailer on a Saturday, only needed the trailer for 24 hours, but ended up having to pay for 3 days, a unnecessary expense, nice that this service is available but i feel that things need to be more transparent such as one way drop off fees

JASON M 
Rating:
4.0

My issue was I would've preference the uhaul truck on Sunday. The office is always closed on the weekend. Which is very inconvenient for most people that need to move on weekends.

Francine S 
Rating:
5.0

All good!

suzanne h 
Rating:
5.0

Customer did not leave a comment.

D A 
Rating:
5.0

Customer did not leave a comment.

carl s 
Rating:
5.0

Customer did not leave a comment.

Julie L 
Rating:
5.0

Awesome personel. Welcoming and organised clean drop off

Jocelyne P 
Rating:
5.0

Customer did not leave a comment.

yves b 
Rating:
3.0

Should have debit. Should be able to pay in two forms, ie half debit, half credit. This isnt new alien technology people do this at the grocery store, car dealerships, hell you can even pay with three formats at once at mcdonalds. Due to this, my credit card was dinged for a charge above its limit(this damages your credit). The truck was fine equipment was fine nothing wrong there, but for god sakes get a debit machine, there is 0 excuse, even hobos/vagrants/panhandlers in toronto take interac(and im not joking).

Robert P 
Rating:
4.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Ken G 
Rating:
3.0

Customer did not leave a comment.

Manny D 
Rating:
2.0

It was unsure if I would even have a truck since they rented it an extra day to previous customers. The site said I could pick up at 7 but they don’t open til 9 and truck wasn’t there till 8:30. The truck wasn’t moved from its drop off position, but apparently they had checked the oil and tire pressure. I find this hard to believe. Had very little fuel. Trucks should come back full and go out full.

Gerald B 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

The people who run this location are helpful, friendly and knowledgeable! Would highly reccomend this Uhual location to a friend.

Jennifer r 
Rating:
1.0

Rented a uhual trailer for 1 day, I got called into work the next day and returned 3hrs late. I explained my situation and the company couldnt even bother to wave the extra 3hrs and charged me for a full day...

Austin D 
Rating:
3.0

Staff were not friendly, made me call back several times after to confirm information about my drop off. Very disorganized

Cody M 
Rating:
5.0

Customer did not leave a comment.

chantal r 
Rating:
5.0

Customer did not leave a comment.

YVAN P 
Rating:
5.0

Absolutely. They were friendly and helpful.

Giovanni U 
Rating:
5.0

Customer did not leave a comment.

Peter P 
Rating:
2.0

Drop off was very disappointing, no body was at the store and their phone number went right to voicemail. No body called me back, I had to wait online and in the phone for 86 minutes to do the return.

Matthew L 
Rating:
3.0

Customer did not leave a comment.

Gilles B 
Rating:
3.0

small location, but very helpful

Peter P 
Rating:
5.0

Customer did not leave a comment.

MARIEVE S 
Rating:
1.0

shit service all the way around from u haul fucking up my reservation. Then i had to deal with a husband and wife combo that gave nothing but attitude because u-haul never informed them that i was coming on a Saturday when they were closed. I had to weight for the wife to finish her shopping get back to the place of business as the husband did nothing but bitch to me about the services from u-haul. i live 45 mints away from Kapuskasing was apposed to pick up my u-haul Saturday at 8am i did not get back to my home town with the u-Haul till 2:30pm because of all the fuck ups and the slow ass grumpy people that did not want to do there job properly. Plus I had to pay the moving crew 250.00$ as they sate around waiting for me to return with something to move with. BAD BAD BAD Service.

james e 
Rating:
4.0

People are great but the office is old-looking and could benefit from a new coat of paint.

Guillaume R 
Rating:
5.0

Good team work and fast. Great job

michel b 
Rating:
5.0

Small town atmosphere is the best! Thank you Bert and Annette!

Cynthia R 
Rating:
5.0

Customer did not leave a comment.

GILLES B 
Rating:
5.0

Friendly service.

Brian T 
Rating:
5.0

Great customer service experience.

Jennifer L 
Rating:
5.0

She went out of her way to make sure that my rental was without of problems.

Stephan C 
Rating:
5.0

No suggestions

HENRY D 
Rating:
5.0

Customer did not leave a comment.

kevin d 
Rating:
5.0

Great customer service Quick pick up the truck was ready. Thanks Tara

David O 
Rating:
5.0

Good service

Miguel M 
Rating:
3.0

they were nice but was asking about damage to the front pasenger side can you guys not tell when something was damaged a long time ago? the truck is a piece of shit do not charge +me or i will fucking sue you

cam b 
Rating:
5.0

Customer did not leave a comment.

PIERRICK N 
Rating:
5.0

Customer did not leave a comment.

Chantal O 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN R 
Rating:
5.0

The UHaul website itself needs to be streamlined and updated: My trip was a one-way, but there was no option for me to choose one way trip. Additionally, the UHaul truck guarantee policy is not clear as it is stated on the site. It should clearly state, if the dealer does not provide a truck of the requested size or greater size, then you will be given $50. Understand that a larger truck is a big inconvenience.

Liam R 
Rating:
5.0

Customer did not leave a comment.

Angele M 
Rating:
5.0

Improve on being more organized for the sake of the customer who is relying on you!

MANUEL V 
Rating:
5.0

Customer did not leave a comment.

NATHALIE M 
Rating:
5.0

Thank you, everything was perfect!

JEAN-MARC V 
Rating:
3.0

My problem isn't with the front line service. The front line service was wonderful. My issue is your business model. When a customer reserves an item, they expect to receive the item. They also expect to receive the item on the date it was reserved for, without compromise and without having to flounder around in order to make other plans, nor do they expect to drive approximately 1,000 Kilometres to said item, the item should be able to be received in the city it was booked in, or alternatively, have the item delivered. Your company, generally speaking, is deplorable and I don't understand how you're still in business. I wouldn't recommend it to anyone and would strongly argue in favor of another company, any company but Uhaul.

James M 
Rating:
3.0

I was told i was charged hourly and i returned the UHaul way before it was due to return but was still charged for the full amount of time it was reserved! This is false advertisement but nothing anyone can do! I suggest you stop telling people it’s charge hourly if it isn’t!!!!!!!!

marielle b 
Rating:
1.0

I booked a 6 x 12 and was given a 5 x 8 I brought it home to measure and it wasn’t big enough. Still got charged 1 day rent! For an hour. Not impressed with u haul.

Gerry D 
Rating:
5.0

Nothing. Staffs overly friendly and helpful. Would give 10 stars if i could

william b 
Rating:
5.0

Customer did not leave a comment.

william b 
Rating:
3.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

This location went above and beyond in their reception, set-up and general friendly, welcoming manner. Probably one of the best dealers I have ever dealt with. The equipment was clean and well maintained, making it enjoyable to use. Moving is one of the most stressful things to do, yet the service and equipment took the stress away.

donald k 
Rating:
5.0

Helpful staff.

ANDRE D 
Rating:
5.0

Everything was perfect.

josee c 
Rating:
5.0

Customer did not leave a comment.

Karl B 
Rating:
5.0

the dolly i used is not low enuff for a low car an my hitch was draging the ground maybe put lower size tires on some of your dolys will help thank you

robert b 
Rating:
4.0

Customer did not leave a comment.

Dale A 
Rating:
5.0

Customer did not leave a comment.

gerald s 
Rating:
5.0

Customer did not leave a comment.

gerald s 
Rating:
3.0

Customer did not leave a comment.

Don L 
Rating:
3.0

Customer did not leave a comment.

Roger W 
Rating:
5.0

Great doing business with B&D. Highly recommended. Totally satisfied customer!

creig t 
Rating:
5.0

Customer did not leave a comment.

Leesa F 
Rating:
5.0

Customer did not leave a comment.

lily l 
Rating:
5.0

Excellent customer service!

Yvonne M 
Rating:
5.0

Customer did not leave a comment.

gilles g 
Rating:
5.0

Customer did not leave a comment.

Ray P 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

no issues . all went well

peter d 
Rating:
5.0

It was on Sunday when I returned the truck, and one of the owners happened to be there, so we handed over the keys and he did the inspection while we were there. Very nice person, would deal with this location again.

Allan C 
Rating:
4.0

I brought it back the next morning but was still charged for 2 days witth no refund for the extra day it doest make sence

Roland l 
Rating:
3.0

No choice. It’s. He only one in town. The man on the telephone has difficulty hearing which makes communication difficult.

Lucia D 
Rating:
4.0

Customer did not leave a comment.

Lucette B 
Rating:
4.0

A way to find the proper drop off location

BRIAN W 
Rating:
3.0

No sign, I drove past the location 2 times, found it following a phone call. The office also needs a sign. That is visible

Ann R 
Rating:
5.0

Customer did not leave a comment.

Francine B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top