Customer Reviews for B&E Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&E Auto

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Larry F. on

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Robert S. on

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Truck rental scheduled for noon via your app. Went to pick up truck and we were told to come at 1 because person that does rentals was at lunch. Went back ane all went smoothly. Our rental agreement showed to return it in 23 hours which I assume is because we lost an hour from 12 to 1. Had we known it would not be available at that time we would have scheduled it for an earlier pickup so we could get done sooner. We only need the truck for 8 hours so had it back around 9

Harley L. on

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nydia R. on

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Bruce R. on

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Larry F. on

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DONNA W. on

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Carmen V. on

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Very accommodating after I had to reschedule several times. Billy is very helpful and easy to work with. Thank you!

nick E. on

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Tangela P. on

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Dennis R. on

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Smooth transaction. Nice guys, would rent again from there.

kelly X. on

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KENneth W. on

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Container filthy dirty. Attendant hardly spoke. Did not obtain second furniture dolly...had more than 7 day notice.

Robert M. on

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The mobile check out feature is a great addition

Suzzy Tile Corp C. on

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its just ridicules that after i got on my knees and crabbed the truck, to returned clean i got charged $ 30 , i got pictures of how i got it and how i returned. i think no one should clean them up if we are still going to be charged for it,

philip D. on

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The owner and his son were extremely rude. When I arrived the son announced that he wouldn't check me in until he finished his lunch. He said if I didn't like it then I could take my business elsewhere. I told him no one informed us he had a lunch period when we booked it 4 hours previously. The owner then accused me of calling his son a "liar". Overall a terrible customer service experience.

Charles L. on

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Bob V. on

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Very helpful staff and they began repairing the left blinker issue as soon as I dropped the trailer off. Great people.

Candise B. on

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Friendly staff and quick service.

James W. on

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Nice people

dick A. on

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Dianne H. on

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joshua L. on

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Fast and friendly service. Took great care of me.

Sharon D. on

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Very convenient location and service handled promptly

JOHN C. on

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Nothing

Michelle B. on

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The transmission on the truck left me stranded

Daniel O. on

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James A. on

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Laura C. on

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ALINA P. on

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Victor H. on

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Deb K. on

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The people renting were professional and quick! The truck had some issues. It was VERY clean, but the AC did not work and it was 93 degrees out. Also the seatbelt on the passenger side would lock at all times. It was very uncomfortable for my passenger to ride along strapped to tight.

DAVID O. on

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JAMES F. on

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ARTHUR H. on

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wilma K. on

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Have the 1995 a day rental available

Todd A. on

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Donald D. on

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ELIAS E. on

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I rented 4x8 trailer but he changed for 5x8 his computer was not working well and I waited more than hour to finish

Rudy Y. on

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Randy C. on

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Richard F. on

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Trailer tongue was full of dirt, because it was laying on dirt and not pavement.

kevin S. on

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Marshall M. on

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Eddie R. on

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We dropped of the unit on Saturday. There were not open, but had a drop box to drop off the paperwork when we left the unit.

Richard K. on

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I placed an online reservation the day of my pickup and the staff were able to accommodate my pickup with no problems. The truck was clean, relatively new, and ran well.

David M. on

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a

MARK A. on

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Drew J. on

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Giuseppe S. on

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Truck steering alignment was not correct. there was 3 inches of play between steering wheel and front wheel response making a 560 mile trip with my car in tow on a dolly a driving battle. my high level of driving skill and experience kept me between the road lines . I am calling uhaul corporate today.

gloria O. on

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Jerica C. on

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Alan I. on

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Tried returning it to the Storage place all day. No one answered the phone..........wound up returning to B & E later in the day, but got charged for an extra day. If the other place would have been open, it wouldn't have been late.

RICK P. on

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Rear tire was flat. But what I REALLY DON'T UNDERSTAND is why when he first rang it up it was $250....... When I rented the transporter going down there from the SAME CITY I rented from 4 weeks previously for about $150. When I questioned the difference the price came down $70....... But it is still more than I paid going from Panama City Beach to the Tampa area. I would think U Haul would WANT equipment taken OUT of South Florida.

James L. on

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I am a local mover who uses Uhaul quite often. The other day I ordered a 26' truck from them for only 10 hours. They set my paperwork for 1.5 days and charged me for 2 instead! I asked the employee about being double charged and he said as long as it is returned before open the next day, I wouldn't be charged for the 2nd day. I returned the truck by 5:30-6pm the SAME DAY (they closed at 5pm). I got an email stating I would only be charged for the one day. However, my bank shows I was still charged for 2 days!!! I am LIVID! Employee didn't even bother to show me the truck to do the walk around inspection, it was still FILTHY, AND the gas was NOT correct, as it was supposed to be at a half tank, it was only at just above 3/8 and I returned it above a half tank (however, I did not even bother to complain about either of those). I also notice on the back of the Validation Tag that there was writing stating there is damage to the roof and that I accept the risk of water damage, yet the employee NEVER BROUGHT ANY OF THIS TO MY ATTENTION!!! This place does NOT know what they are doing, nor seem to care about their U-haul customers!!! I will NOT be using them again!!!!!!!!!

Juan T. on

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Michael B. on

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roger S. on

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Christopher R. on

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steve H. on

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CARL P. on

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It was closed!

DAVID G. on

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james M. on

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We didn't go in it was after hours but they let drop it off.

Thomas W. on

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People working there were very helpful and very friendly. Facility is old and does other business

Ada L G. on

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Great customer service. Very pleased with the whole experience. I would definitely rent from B&E again. Well taking care of. Super!!!

mel S. on

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John H. on

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JEFFREY B. on

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YOLANDA D. on

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Ron M. on

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CAROLYN P. on

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ALVIN S. on

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Everything was fine!!

kathryn B. on

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Jim A. on

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A well known local business for many years. Great location, simple drop and go!

Owens R. on

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Even though this place is involved in auto and auto parts repair, the owner could clean the place up a little and make it more presentable to prospective customers.

Roberta B. on

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Owens R. on

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B&E was congenial and accepted the returned unit without any difficulty. However, the Flea Market operator in Ellenton would not take the unit and insisted I take the unit to another location. Her inability to take the unit was not my problem, but a U-Haul problem. As I understand policy is to accept returns within a 10 mile radius of my residence. I took it to the nearest location only to be berated by your operator. I am not a currier for your operation. Your operator should have accepted the unit and moved it at her discretion. without insisting I do a service for u-haul free of charge.

Klaus G. on

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Roger E. on

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dave L. on

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Felt like I was transported back to 1982 and Ricky Bobby was in charge. All I saw was racing trophys and saw the racecar on the lift in back. Dude said 6 words to us the entire time, "Let me check it out" then he at least said "thanks" after making us wait while he went into the air conditioned office with the door closed. Nice!!!!

Todd N. on

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The noise inside the truck cab was very loud.

Robert T. on

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DANIEL N. on

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The staff member there had no idea about anything to do with U-Haul. He was a mechanic in a mechanic's shop, a very dirty shop at that. What a contrast between the two U-Haul shops.

anthony R. on

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?

ANTHONY R. on

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PATTY J. on

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Helpful!

Christopher B. on

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ERICK S. on

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Shannon W. on

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JOHN C. on

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Excellent service

DENNIS C. on

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LARAE L. on

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deborah C. on

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Was over charged upon return!!!!

Robert M. on

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they had 2 rentals with the same last name. they gave us the wrong truck. they did not do a walk around inspection on it, they did not verify the mileage with the paperwork. we left with the truck, filled it up, went home and had it almost half loaded when I looked at the mileage on the contract and the odometer. they were already closed. we finished loading it and went back the next morning. they had found the error and had corrected their paperwork. they put their name and number on our paperwork in case we had any trouble and dismissed it.

Brian F. on

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Crystal S. on

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JOHN C. on

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RICHARD H. on

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My $29.99 special deal on a 15' van actually cost me over $200.00. If I had more time to shop around, I'm sure I could've gotten a better deal.

David W. on

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JOANE S. on

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