Customer Reviews for B&E Auto
(U-Haul Neighborhood Dealer)

191 reviews

4610 US Hwy 41 N   Palmetto, FL 34221

(941) 721-8070

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(941) 721-8070

4610 US Hwy 41 N
Palmetto, FL 34221

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Ronald L. 
Rating:
4.0

Trailer floor had considerable broken glass. After cleaning this out, mechanicals and all else was fine.

Van J. 
Rating:
3.0

Customer did not leave a comment.

Marlin A. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
2.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
Rating:
5.0

Customer did not leave a comment.

ROGER E. 
Rating:
5.0

Customer did not leave a comment.

roger E. 
Rating:
5.0

Customer did not leave a comment.

roger E. 
Rating:
5.0

Yeah Bill jr got me in and out in 5 minutes

Stanley K. 
Rating:
5.0

Chains were a little long

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

The workers at that location needs to have a workable knowledge on how the uhaul systems work

Wendy C. 
Rating:
5.0

There was nothing at all wrong so not much to say but good job and thank you!

Patrick W. 
Rating:
3.0

Customer did not leave a comment.

Deniz U. 
Rating:
5.0

Customer did not leave a comment.

Micheal F. 
Rating:
4.0

Give one day service instead of 2 service charge, both ways I had to pay for 2 day fees

JEFF J. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
1.0

The store representative threatened to do damage to the vehicle if we left it there despite our contract stating to leave it at the location. He Claimed that they had no space although there was apparent space. He was unwilling to take any action to help determine an alternative location and became irate and threatening When I asked for help. I attempted to call your service number and was hung up on after waiting on line for 20 mins. I had to call toad side assistance to get any rapid response. Although roadside assistance Rep was helpful, it was obvious that it was not within his normal area of assistance. Rep confirmed drop off location verbally and was confused why location wasn't willing to accept. Quite unhappy with service and has turned me off from your company honestly.

John G. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

Considering the distance traveled, 1,400 miles, I was concerned regarding the condition of the tires.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Dorris B. 
Rating:
2.0

Me and my friend who came here to rent the equipment felt like we were inconveniencing the owner and the service was not given the priority that we felt was necessary

Ward W. 
Rating:
2.0

Staff was short and rude on the phone. Customer service was just not up to standard. Didn't even walk out to the truck with me and didn't check equipment.I had to verify which truck was which. They had 3 15' on site. Couldn't be bothered to do anything but the bare minimum.

Matthew Q. 
Rating:
4.0

Customer did not leave a comment.

Patricia R. 
Rating:
3.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

KIM C. 
Rating:
2.0

Customer did not leave a comment.

daniel D. 
Rating:
4.0

Nothing ????

Norwood B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Truck rental scheduled for noon via your app. Went to pick up truck and we were told to come at 1 because person that does rentals was at lunch. Went back ane all went smoothly. Our rental agreement showed to return it in 23 hours which I assume is because we lost an hour from 12 to 1. Had we known it would not be available at that time we would have scheduled it for an earlier pickup so we could get done sooner. We only need the truck for 8 hours so had it back around 9

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Harley L. 
Rating:
3.0

Customer did not leave a comment.

nydia R. 
Rating:
3.0

Customer did not leave a comment.

Bruce R. 
Rating:
4.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Very accommodating after I had to reschedule several times. Billy is very helpful and easy to work with. Thank you!

Carmen V. 
Rating:
3.0

Customer did not leave a comment.

nick E. 
Rating:
5.0

Customer did not leave a comment.

Tangela P. 
Rating:
5.0

Smooth transaction. Nice guys, would rent again from there.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

kelly X. 
Rating:
3.0

Container filthy dirty. Attendant hardly spoke. Did not obtain second furniture dolly...had more than 7 day notice.

KENneth W. 
Rating:
5.0

The mobile check out feature is a great addition

Robert M. 
Rating:
3.0

its just ridicules that after i got on my knees and crabbed the truck, to returned clean i got charged $ 30 , i got pictures of how i got it and how i returned. i think no one should clean them up if we are still going to be charged for it,

Suzzy Tile Corp C. 
Rating:
5.0

The owner and his son were extremely rude. When I arrived the son announced that he wouldn't check me in until he finished his lunch. He said if I didn't like it then I could take my business elsewhere. I told him no one informed us he had a lunch period when we booked it 4 hours previously. The owner then accused me of calling his son a "liar". Overall a terrible customer service experience.

philip D. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Very helpful staff and they began repairing the left blinker issue as soon as I dropped the trailer off. Great people.

Bob V. 
Rating:
5.0

Friendly staff and quick service.

Candise B. 
Rating:
5.0

Nice people

James W. 
Rating:
4.0

Customer did not leave a comment.

dick A. 
Rating:
5.0

Customer did not leave a comment.

Dianne H. 
Rating:
5.0

Fast and friendly service. Took great care of me.

joshua L. 
Rating:
5.0

Very convenient location and service handled promptly

Sharon D. 
Rating:
5.0

Nothing

JOHN C. 
Rating:
1.0

The transmission on the truck left me stranded

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
1.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

ALINA P. 
Rating:
1.0

Customer did not leave a comment.

Victor H. 
Rating:
5.0

The people renting were professional and quick! The truck had some issues. It was VERY clean, but the AC did not work and it was 93 degrees out. Also the seatbelt on the passenger side would lock at all times. It was very uncomfortable for my passenger to ride along strapped to tight.

Deb K. 
Rating:
3.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR H. 
Rating:
4.0

Have the 1995 a day rental available

wilma K. 
Rating:
3.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
1.0

I rented 4x8 trailer but he changed for 5x8 his computer was not working well and I waited more than hour to finish

ELIAS E. 
Rating:
5.0

Customer did not leave a comment.

Rudy Y. 
Rating:
4.0

Customer did not leave a comment.

Randy C. 
Rating:
3.0

Trailer tongue was full of dirt, because it was laying on dirt and not pavement.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
4.0

Customer did not leave a comment.

Marshall M. 
Rating:
5.0

We dropped of the unit on Saturday. There were not open, but had a drop box to drop off the paperwork when we left the unit.

Eddie R. 
Rating:
5.0

I placed an online reservation the day of my pickup and the staff were able to accommodate my pickup with no problems. The truck was clean, relatively new, and ran well.

Richard K. 
Rating:
3.0

a

David M. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
3.0

Customer did not leave a comment.

Drew J. 
Rating:
5.0

Truck steering alignment was not correct. there was 3 inches of play between steering wheel and front wheel response making a 560 mile trip with my car in tow on a dolly a driving battle. my high level of driving skill and experience kept me between the road lines . I am calling uhaul corporate today.

Giuseppe S. 
Rating:
5.0

Customer did not leave a comment.

gloria O. 
Rating:
5.0

Customer did not leave a comment.

Jerica C. 
Rating:
3.0

Tried returning it to the Storage place all day. No one answered the phone..........wound up returning to B & E later in the day, but got charged for an extra day. If the other place would have been open, it wouldn't have been late.

Alan I. 
Rating:
3.0

Rear tire was flat. But what I REALLY DON'T UNDERSTAND is why when he first rang it up it was $250....... When I rented the transporter going down there from the SAME CITY I rented from 4 weeks previously for about $150. When I questioned the difference the price came down $70....... But it is still more than I paid going from Panama City Beach to the Tampa area. I would think U Haul would WANT equipment taken OUT of South Florida.

RICK P. 
Rating:
1.0

I am a local mover who uses Uhaul quite often. The other day I ordered a 26' truck from them for only 10 hours. They set my paperwork for 1.5 days and charged me for 2 instead! I asked the employee about being double charged and he said as long as it is returned before open the next day, I wouldn't be charged for the 2nd day. I returned the truck by 5:30-6pm the SAME DAY (they closed at 5pm). I got an email stating I would only be charged for the one day. However, my bank shows I was still charged for 2 days!!! I am LIVID! Employee didn't even bother to show me the truck to do the walk around inspection, it was still FILTHY, AND the gas was NOT correct, as it was supposed to be at a half tank, it was only at just above 3/8 and I returned it above a half tank (however, I did not even bother to complain about either of those). I also notice on the back of the Validation Tag that there was writing stating there is damage to the roof and that I accept the risk of water damage, yet the employee NEVER BROUGHT ANY OF THIS TO MY ATTENTION!!! This place does NOT know what they are doing, nor seem to care about their U-haul customers!!! I will NOT be using them again!!!!!!!!!

James L. 
Rating:
1.0

Customer did not leave a comment.

Juan T. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

roger S. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

steve H. 
Rating:
3.0

It was closed!

CARL P. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

We didn't go in it was after hours but they let drop it off.

james M. 
Rating:
3.0

People working there were very helpful and very friendly. Facility is old and does other business

Thomas W. 
Rating:
5.0

Great customer service. Very pleased with the whole experience. I would definitely rent from B&E again. Well taking care of. Super!!!

Ada L G. 
Rating:
4.0

Customer did not leave a comment.

mel S. 
Rating:
4.0

Customer did not leave a comment.

John H. 
No reviews have been submitted for this location.

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