Customer Reviews for B&G Gulf

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&G Gulf

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EILEEN G. on

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Great experience....B/G made it easy to rent and return the truck and the truck itself was perfect for what i needed.

mike O. on

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Andrew F. on

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Vincent A. on

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Vincent M. on

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Agent was unfriendly and rude ,rental was till 4:00pm She called at 3:00 and again at 3:30 and yet again at 3:45 said she had someone waiting for an hour . That person came early not my problem or they booked it wrong. Tried to change to different location for pick up 1/2 mile away from my location but sent me there 5 miles away, you got an extra 10 bucks out of me. Thanks

Vincent A. on

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Jeffrey J. on

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ROBERT P. on

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When I arrived for pickup, a customer was already there and taking forever, changing her mind, asking questions. Kudos to the attendant, who very politely asked her to wait while my 5-min paperwork was handled. Not his problem, but I appreciated his diplomatic path to efficiency.

Jason M. on

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This location does not allow customers to leave their personal vehicles on the grounds. Other than that everything was great

sheryl S. on

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Mariana R. on

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Really bad customer service. Rude manager Kevin and guy Mike. Would never go back.

Thomas O. on

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They met me as I backed in. Checked the truck out, and all paperwork finished in a couple minutes. They were very friendly, and very efficient.

Glenda K. on

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I got charge up font $286 and after returning the truck anther $431. All together $717. I rented tuck on Saturday and returned it on Saturday and today Wednesday i had to call them to dispute it the 286 charge. Fell like if i didn't call would never get my money back. Why didn't you charge me the difference instead charging full 431??? Not to mention the price is a rip off, considering it was one day rental. As per conversation with costumer service,in the future I will be using someone else's services.

Andriy V. on

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Richard E. on

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I have no suggestions for improvement.

TOM P. on

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Anthony A. on

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Mike and Katie were exceptional in every regard. Would highly recommend!

Lore G. on

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OUTSTANDING EXPERIENCE !!!

Thomas D. on

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FRANKLIN H. on

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Fred I. on

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Kenny S. on

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JOHN K. on

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I was overcharged, there is something wrong with there odometer, there is no way I used the mileage they said I used. Please beware.

NEAL P. on

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Kevin B. on

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Jennifer C. on

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No complaints what so ever. Nice people, good service and everything was available as promised. No glitches!

Robert R. on

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The man outside who helped me was fantastic, however his boss made me feel like I was trying to get over on someone. I used exactly 8 miles with the truck, returned it within 3 1/2 hours, stopped and put in 3 dollars of gas and because I didn't have a gas receipt made me pull it up and put $1.10 worth of gas in the truck. I was not told to bring a receipt and I am sure I did not use 4 10 worth of gas. That is lousy customer service. But once again, the guy outside with the beard was great!

UNA V. on

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Excellent servise

Walter K. on

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Easy to access. The man at the gas station was not friendly at all.

David G. on

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ROBERT S. on

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The uhaul system was down and it took me forever to get my reservation going. Very expensive also

arthur P. on

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Just moved to the Area , After years of using your service ,This was my worst U-haul experience ever. First they do not let you park on their property(they recommend parking in the Dunkin Donut parking lot next door) I was given a truck that was dirty full of landscape leaves and dirt in the front cab. I left the dirt for them to see when i brought it back and was told that I would be charged unless I had pictures. One of the kinder employees got a broom and cleaned it up. and told me "not to worry about it " The general attitude here is Us against You , I've seen this in retail often enough to know when I'm being treated that way. I still did not get the email receipt that they said I would get. I'm sure they believe they don't need my business ,I wont be giving it to them.

Kimberly M. on

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Super great staff here. Easy to find and navigate. Also great to be able to gas up where we dropped it off. The person gassing up my car (to drive back in) cleaned my windshield and my mirrors. Totally different experience than dropoff.

MARK G. on

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Tory Z. on

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Carlos F. on

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The lady at the counter was nice. But the man that helped her outside was very rude. I won't recomend.

Martin W. on

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When you send me 15 miles away from my location, 30 round trip, you charged me extra mimes. That’s not fair. You had me set for a truck less than a mile from my home as a pickup location. The day prior to pickup you then send me elsewhere. Those miles would be credited to my account. Don’t know if I would recommend based on that unfair fee schedules.

Jose P. on

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Easy to find location, right off NJ Parkway.

ERICK M. on

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Had a good experience. Vehicle was almost new, the people were polite and helpful. Will definitely use them again! ????

JOHN E. on

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Douglas M. on

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Kristy M. on

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Everyone was very friendly and helpful!

Andrew V. on

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Every email except the final one for my survey was addressed to me, by name. Uhaul's final email was addressed to "Valued customer" and I feel like, if I'm so valuable, why did corporate suddenly forget my name? This is a corporate issue, the B&G gulf gave me exceptional service.

Simon M. on

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PATRICIA C. on

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Gregory Z. on

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The truck was so beat up, the shocks were non-existent. The temperature (and possibly the oil) sensors were broken as well. The temp gauge never moved from middle, even after the truck was parked for over an hour. As such, it overheated halfway to our destination. When I checked the oil dip stick, it was bone dry. The interior was uncomfortable and very old.

garfield C. on

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THIS WAS THE SECOND TIME I HAD APROBLEM WITH THE RETURN COUNTER PERSON I MOVED BRAND NEW FURNITURE AND E WAS TRYING TO GET ME TO SWEEP OUT TRUCK THREATREND ME WITH EXTRA CHARGES FOR DIRTY RETURN I THINK THIS IS HOW HE TRIES TO OVER BILL CUSTOMERS VERY RUDY SAID THINGS LIKE MAY BE I SHOULD NOT RENT HERE I FOUND HIM TO BE A BIT RACIST WITH THE TONE OF HOW THE CONVERSATION WENT, NEEDLESS TO SAY I WOULD NOT BE RENTING FROM HERE AGAIN.

MARY H. on

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NAGARAJU P. on

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Please remove extra taxes and extra fees like environmental fees and security rental fees. You guys are already charging customers with rental fees $19.99 along with $1.29 per mile fee.

Anthony G. on

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Fast and efficient service. Friendly owners.

Patti V. on

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staff was was very efficient & helpful..truck & supplies were verified and ready. wouldn't hesitate to use this location or recommend.

Steven F. on

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Jeff T. on

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STEVE S. on

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Excellent service! Smiling and friendly staff!

John W. on

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Even if truck isn’t available at this location they happily assist finding the right truck at another site.

DAVID F. on

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The drop-off location was unknown to the pick-up location. The drop-off location was described as Saucon Hardware. The actual location was named Tru Value Hardware located in Saucon, PA.

Elena M. on

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Nicholas C. on

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quick and easy drop off, staff very helpful!

Chris P. on

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Staff very abrupt. Not courteous.

eleni A. on

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Allison V. on

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Easy process and very pleasant staff.

Angelo V. on

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ROLAND G. on

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Christopher R. on

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The staff at this location was hostile and very unpleasant to work with. I've contacted customer service to escalate my complaints about the experience I had.

MIKE B. on

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Derrick C. on

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Joseph K. on

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Not a problem with the pickup location. However I chose the online pickup option as this was stated to save half the time. When I arrived at the pickup location. I then had a wait if approx 15 minutes while my screen sat on the “verifying your information screen” before a service rep finally answered, and then it still took another 10 minutes before I was approved to be on my way. So something that was supposed to “cut my wait time in half” probably took about 10-15 minutes longer than if I had walked in and dealt with them in person.

Ricardo U. on

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Either change locations or get rid of the heavy set gentleman with zero people skills. He’s a disgrace. U-Haul process and vehicle was fine.

Dennis B. on

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Demetri O. on

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Everyone so so Helpful. Al did a great job, please see him anytime you want rent a truck, he went out of his way to be sure everything would run smoothly. I have rented before in other location, BUT i never got such great service from Al before. Small but very helpful, will get you any vehicle you need, just call and ask him.

jose V. on

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Darren B. on

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Daniel L. on

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Great Service

Michael M. on

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Peter K. on

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No customer parking. Poor customer service. Inadequate parking for UHaul equipment.

fiore T. on

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Small location but very friendly. Nice area.

tom L. on

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I have been overcharged. My complaint number is 2166457

MICHAEL I. on

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Roanne E. on

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Ara K. on

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Service...service..service. This place was great in summer 2018 and I used them again. Still great!

Evan B. on

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Michael C. on

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Bill U. on

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Everything was professional. I had a great experience.

Ryan S. on

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Quick process to get the truck and straight forward instructions on policy and procedures. Would definitely use them again in the future.

Rory G. on

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Michael F. on

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Staff was rude and assumed the truck was a two way when it was only a one way rental.

CATHY P. on

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Everything was awesome

jaime C. on

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Lacking of courtesy was there all the time. At the calling for information, time of pick up, and when returning the vehicle. Moving is very stressful on most of the occasions and very emotional. Would be nice to have your service provider to be nice and courteous.

Bruce H. on

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Nicholas A. on

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Sam Z. on

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Melissa A. on

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Such friendly, helpful staff! Such a pleasant and efficient experience. Will definitely use this uhaul vendor for future needs.

veselin M. on

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Juan G. on

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Es mi segunda ocaccion rentando un Camion alli, pero al entregar el camion uno de los senore de alli, fue muy grosero y con mucha actitud, pues la informacion que me dieron para entregarlo no fue lo suficientemente clara para mi y pense que habia hecho lo que me habina indicado y no fue asi, fue un error sin intencion, este senor se comporto muy mal, como creen que voy a recomendar a alguien que valla a alquilar un carro si lo tratan bien. igual muchas gracias por el servicio

DANIEL D. on

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DENNIS B. on

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Everybody was pleasent and so kind .

Michael C. on

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Mark H. on

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Drop off was really easy and I was surprised that people were there later in the evening to check me out. I assumed I would need to do the self checkout. That was a nice surprise.

vincent C. on

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EILEEN D. on

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