Clean up the place. Looks like a junk yard. On a positive note, dude is nice gets to business and you are on your way. Used this place a few times
Bryan J
Customer Reviews for B&M Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Makes moving easy
KAREN HCustomer service is outstanding. Rental was great and served my needs. A++++++++Rating. Mark
Mark NVery friendly and detailed Thank you
PATRICIA KNothing it was fast and easy. Charles is a great guy. And the truck worked out perfect. UHaul is the best way to move your property.
Anthony cNot much. Servuce was great. Maybe communication between Uhaul and pick up place. We had 2 trucks, the person where we picked up the truck knew we were picking up 2 trucks. He said that the small one was set to be picked up at a later time. I let him know both were reserved for the same time. They let us know it would not be a problem and the customer service was excellent. He got us both trucks and we left with no hassle at all. Great place to pick up the trucks.
Mario RCharles was great! I definitely recommend renting from him.
Amanda VUhaul app had some glitches and made it a challenge to find correct location
Jeffrey CExcellent service
Joe DGreat Experience. The staff was pleasant, efficient, knowledgeable, and quick. Thank You!
Jeffrey WEverything was great. No problems with pick up or return. Charles was very professional and knowledgeable. Next time we need a rental we will use this location.
Donald KThe process was absolutely easy and staff were friendly.
Raymond Knothing that I can think of
Joseph ECharlie is a treat guy.
Charles FVery dirty and signa off russt on trailer.
Sean SGreat service…
STEVEN JAs far a clean , the equipment sits out in a dirt field
joseph fThe moving blankets were dirty and smelled like cat’s urine. Other than that, it was good
Dan JWill rent again
Harry ACharles is awesome!!!
Teresa DThe tablet the owner used should be updated to where you can zoom in on the invoice. Same with the email copy I got. You can't zoom in to view it because the print is so tiny. Other than that, the owner was very nice and friendly and had our truck ready to go when we got there. Everything went smoothly with no problems.
Judy LWe enjoyed meeting the owner, Charles.
Jacqueline SThe gentleman that waited on us was very helpful!
Patricia ZVery nice set up in and out
FRANK RVery nice guy, sorry can’t remember his name. Quick and easy getting the equipment and returning.
Charlotte FThe owner was very nice and helpful.
mary eVery friendly easy process I will definitely came back thank you!!
Angela MCharles did an awesome job helping me out with anything I needed.
SteveN MGreat guy but location looked like homeless camp
DOUG MGreat location for me to drop off, helpful attendant
Cheryl FGreat place to rent
Anthony PEverything was as planned Very happy with Uhaul location, best location in California actually. Thanks
Valerie SAll good
John GThat was the best experience I’ve had at a Uhaul so I have zero complaints
Paul GThe uhaul app was slow on the dealers tablet.
John JI first reserved the auto transport in Riverside California my home town where I thought I would pick up the trailer. However I received a txt message that the trailer was ready for pick up in Yucaipa 25 miles from Riverside. I was never told by customer service that I would have to drive soo far for pick up? Customers should be informed at time of reservation that equipment maybe out of town? Thank you
Jose Gexcellent service, very quick and friendly dealer
johnny kGreat experience. Charlie the owner knows his inventory and how UHaul works. Great asset to the oeganization,
Susan WCan’t think of anything to improve upon. Charlie, the proprietor is very friendly, nice and very knowledgeable about all his equipment. Will spend the time explaining whatever you need or want to know so as to make your rental experience safe and easy and worry free.
david cI don’t think any improvements needed the service was great. This is the place to go !
Terry hTrying to get a receipt
joe cThat charge me 700 per one day that’s crazy expensive
jose rCharlie was very helpful!
Nancy L