Customer Reviews for B&M Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&M Rentals

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Patsy M.
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Customer did not leave a comment.

Chris M.
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Customer did not leave a comment.

Gina C.
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I ask for a dolly no dolly.. I had to go to another city to pick one up

humberto M.
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Excellent service

Mirella B.
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Customer did not leave a comment.

James P.
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Very friendly.

rodney B.
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It's a small operation and it serves its purpose. No complaint.

Michael G.
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The Best!

Michael G.
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Good guy, the best costumer service thanks mike

Roger S.
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All Around fantastic experience

Kimberly W.
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Customer did not leave a comment.

Gabriel G.
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Great customer service. I will be using this location for all my moving needs. Thanks!

donna L.
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Customer did not leave a comment.

Chris L.
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U-haul really let us down again for the 2nd time. I was told my trailer rental was good to go and was all set to pick up in Redlands CA. It was not, pick up location was changed to San Bernardino when I went into the Redlands location to try to check in early. (Which I then did online) Then the next day we received a "confirmation call" and was told that we had to go to Fontana to get it ? I said ok but you are sure it will be there on Saturday right ? I was told yes and was sent a "guarantee". Then Saturday I was driving to Fontana to get it after packing all night and got a text saying that it was not available ? WHAT ? U-haul sent us driving all over the place and changed the location on us 3 times even after they GUARANTEED the trailer ? What the heck ?

Alfred L.
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Charles was great and made the rental and hookup/drop off process so easy. Thanks!

Greg F.
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Customer did not leave a comment.

Courtney M.
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I am not to sure I would rate my experience at a 1 to say the least. I reserved 17 ft. truck months ago & Friday, 9/11/20 (night before my move) U-Haul canceled my reservation without notice. I called customer serv. # and was told there is nothing you guys could do. the next morning (Saturday, 9/12/20) CONCORD U-Haul was busy and also told me the reservation i had, i would have to wait all day for another truck because they had NONE then referred me to citrus heights location. I then drive 1hour and 30minutes to CITRUS HEIGHTS which is come to find out not a U-Haul location at all but behind a gas station! The truck was 26ft long and filthy..no one cleaned it whatsoever. Now i ask if there was a trailer for my car i also reserved..again U-Haul told me NO. so i needed to travel to MANTECA, CA. & pick up the trailer for my car. So of course I had done so (now having to cancel my movers). I arrive at Manteca location they were nice enough to clean the U-Haul however the only trailer available was not yet back from the person who last rented it. I then waited 45 minutes for its return. At this point its is now 8pm by time I get back to Concord, CA. for my move. My girlfriend and I spent until 3am moving. NOW fast forwarding until today… It came time to me returning the equipment & truck to U-Haul. I do as I'm told and go to return the equipment & truck to a location (junk yard) where I am rushed because the guy has a damn dental appointment. He did not provide me with a receipt of any kind. I have lost much money/time on what could have been avoided. I can't express how much stress this whole thing has caused and would really like to speak with your headquarters to assure that this DOES NOT HAPPEN AGAIN or to the next person.

Donna D.
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In terms of this location, the gentleman that processed my order was AMAZING!!! He was helpful and considerate. Made sure we were getting exactly what we needed. No high pressures to buy a bunch of extras. He recommended what he thought we may need to best help us with our move and he was right on with everything. When I got there he was friendly, helpful and efficient. Processed the whole transaction quickly and brought the truck up to us CLEAN and with an appropriate amount of gas so that we didn't have to worry about that. Explained everything to us. Was patient and very knowledgeable. I have rented from U-Haul before but this was by far a much better experience than some I've had in the past. I'm so sorry I cannot recall his name but hopefully you can identify him and give him proper credit as he deserves it. Prices were VERY FAIR!! Truck was nice and clean and comfortable. Thank you U-Haul and the gentleman who helped me. Together you guys made my moving experience stress free in terms of transportation. I will definitely tell anyone I know to go to this location if they are able. If all your employees/contractors could be like this location, I doubt you would have any complaints at all. Thank you thank you for the stress free experience!!! DDM

Peter M.
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Excellent service and friendly staff. Will definitely be back and will refer others.

Amy G.
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Customer did not leave a comment.

Paul T.
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Jason M.
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stephen M.
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ERIC L.
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Honestly, the yard looks like a junk yard with several broken down pieces of equipment and vehicles. The office is so full of small engines and parts, you can barely walk to the register. The walking path is somewhat unsafe due to all of the stuff lying around. The office building looks like a hoarder may live there.

Michele W.
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This place is a horrible location. Truck smelled like cigarettes, was filthy like it was never cleaned, vacuumed or disinfected. I ordered an appliance dolly but it wasn't in the truck and the owner told me it was broken and was still charged for it! We took it but wasn't able to use it because it was in terrible non working condition. The guy helping was a complete mess and didn't follow covid protocol. It was just very inconvenient and gross working with him. I'm sad to say I paid for such a horrible experience. I would never send another customer there again. Very embarrassing for Uhaul.

Daniel M.
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My total experience in picking up my equipment was below average. My original pick up location's trailer was old and in poor condition. Although they accommodated me by upgrading the trailer, I had to drive in the opposite direction and twice as far. Also, I gave Uhaul plenty of time to arrange my equipment.

Dema O.
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Customer did not leave a comment.

andrew H.
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It's the best haul location in the Redlands Yucaipa area The tech is awesome Excellent place!!

Tonya G.
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Jerome G.
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bob J.
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Charles L.
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No improvement needed. Great location for U-Haul business.

Ken C.
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Nothing, it had great customer service.

JAMES A.
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Great Customer Service

Michael Z.
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Charles was great to work with, very knowledgeable and helpful. Thanks.

Kofi A.
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Customer did not leave a comment.

Ronald D.
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Brittany P.
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Bryant W.
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It was quick and easy to pick up and drop off. Great location, great staff

Cynthia D.
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oscar S.
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The gentleman was quick and fast. We appreciate that when have have a tight time frame.

Rudy john G.
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Customer did not leave a comment.

Shelly T.
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The employee at that location was AMAZING and VERY helpful..

Jennifer T.
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Customer did not leave a comment.

raymond G.
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The owner of B&M was (charles) was excellent! We had alot of cancellations on our flight due to covid-19 rules, and had to reschedule this truck about 5 times. Charles was always very nice and courteous and made sure our truck was available at any time we managed to finally get there.

Daniel J.
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Charles is such a nice guy! Thank you for making the process easy

RODOLFO V.
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Great customer service.

julio P.
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Servicio en español, además camiones mas cerca de las ubicaciones clave, yo vivia en riverside, ca y recoji el camion en yucaipa ca , mas de 30 millas de lejos

Melody R.
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Very smooth experience. We had a confusion with the online order, but B&M got us what we needed and hooked/unhooked trailer for us super quick. Will definitely go back to them.

MARK S.
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all is perfect

Daniel J.
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Customer did not leave a comment.

Laurie K.
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Friendly - service was great. We were very pleased. Thank You

teresa A.
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MY GRANDMA JUST PASSED I WAS A MESS DID NOT KNOW WHAT SIZE TRUCK I NEEDED AND THE GUY HELPED ME I HAVE USED CALIMES UHALL A FEW TIMES ALWAS CLEAN TRUCKS ANDS GREAT SERVICE

deann W.
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i cant remember this mans name.. he is the best tho. love him and id rather rent from him tehn any other uhaul place haha.

Jonathan C.
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Customer did not leave a comment.

Ray G.
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Service was great!!

Joshua M.
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Manager was awesome! Easy going and well versed at his job.

SEAN G.
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A little upset that the trailer brakes did not work. It was pretty hard to slow down the trailer without the aid of the trailer brakes.

Jacki W.
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Customer did not leave a comment.

Irvent R T.
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Clear directions to the location. Store is hidden in a little know street “G”?

Mark M.
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Customer did not leave a comment.

Gary T.
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Customer did not leave a comment.

edward Z.
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Paul D.
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Joe G.
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small town feel and friendly , helpful operator with great attitude ,good experience will rent from this location again

Mark B.
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Customer did not leave a comment.

ROBERT M.
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Just give them the same excellent treatment I received. Quick , painless and efficient at the beginning and the return. Great service.

Ronald D.
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Direct them to this location

NELSON R.
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The trailer has seen better days. But it was reliable and gave me no problems on the road. The gentleman running things was very cordial and friendly. Recommend it.

Caleb O.
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The truck I rented needs tune up it was miss firing and wasn't running correctly. I told the guy when I returned the truck and he said he will let uhaul know about it.

Jim C.
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Customer did not leave a comment.

Richard Z.
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Ron H.
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Customer did not leave a comment.

Stephen B.
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ashley H.
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dillon E.
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Charlie is a great guy and very friendly

FARZAD F.
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Easy in. easy out.

Richard G.
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Reserved 26 ft truck and when I got there I was told they only had a 16ft truck . Had to make a lot more trips and incurred substantially more miles and fuel ... B and M was great but Uhaul wasn't !!!

Dennis D.
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Customer did not leave a comment.

Cindy S.
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Customer did not leave a comment.

Prescott B.
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Michael B.
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Great staff and amazing customer service!! Will use this location for all moving needs

John M.
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Customer did not leave a comment.

Jan K.
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Customer did not leave a comment.

Dennis I.
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Customer did not leave a comment.

Katherine T.
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Customer did not leave a comment.

Dennis H.
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Customer did not leave a comment.

Caleb A.
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Claudia C.
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Kathy Jo F.
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Thumbs up to this small business owner. He was friendly and prompt and got everyone waiting processed asap.

shirley E.
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Customer did not leave a comment.

Raul G.
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Customer did not leave a comment.

JUAN P C.
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MARK S.
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all is good

lawrence T.
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A better way to put the key in the drop box cant figure out the combination to the box

Dan G.
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I always rent from B&M. They have been around a long time and know the business. The attendant is very professional and easy to work with.

roc M.
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The staff was friendly and efficient . I would recommend this site to anyone. I'm

ROBERT F.
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Customer did not leave a comment.

Susan O.
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Friendly, helpful staff.

Stanley J.
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Knowledgeable, helpful, excellent customer service.

No reviews have been submitted for this location.

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