Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He did not know how to work computer and unable complete the reservation I had already paid for. He said he would cancel that payment and started a new one and had me pay again.
The Associate that helped me was very kind and professional.
Again the guy lifted the trailer off the hitch with his back, no jack.
Willie was extremely cordial and helpful.
the folks at B & W services were very helpful and professional
The guy in gatesville tx deserves a $10 raise. He is what every employee should strive to be thank you.
Very good experience and we greatly appreciated the customer service!
My experience was great all the way around.
Excellent service!!!
Excellent service. He went above and beyond to make sure we're happy.
WILLIE TAYLOR is another person with CUSTOMER SERVICE excellence. he checked in my truck in a timely fashion. i will certainly work with WILLIE TAYLOR again.
Willie is clearly an asset to the U-Haul organization. He was very helpful and went the extra mile to insure my rental was ready and waiting for my trip. Kind and professional. Willie needs to be recognized for his hard work. Others should follow his work ethic.
Y'all charged me $100 and shouldn't have. Still hasn't been fixed.
He did well for his age and for being alone.
Was supposed to pick up the truck at 530pm. No one was there. Called the numbers listed and left messages. Had to call Uhaul who was finally able to reach them. Was told that I would get a 49.99 refund due to the issue. Went to pick up truck, was told that they couldn't get my payment method to work. Said that I would pay cash. The store had to call Uhaul who helped. Was told that I would not get a refund and was told incorrect info my the previous CSR. Called Uhaul Saturday morning and filed a complaint. Would definitely hire movers in the future. Would rather pay the extra money than have to wait 2 hours to rent the truck.
Completely satisfied!
Excellent service
excellent service
NICE
Great service
You cannot improve anything, this was a perfect rental. All of my needs were met in an efficient manner with zero complications.
WILLIE WAS VERY HELPFUL AND GREAT COMMUNICATOR AND ACCURACY. NEED MORE LIKE HIM!!!
The gentleman on the phone was super nice. I really appreciate his help. We returned the rental on Sunday and he was extremely accommodating.
Mr. Willie was extremely helpful, knowledgeable and professional. Great location!
Excellent customer service. Continue with business as usual!
More than helpful
keep up the good work and attitude. will do business again
Know who is actually renting equipment, you (being u-haul) actually confirmed my equipment pickup to the wrong place to a company that has not rented out equipment in over six months. Then at the real company that rents out equipment we hooked it up only to find out that it was not even listed in your system. WTF. we had to unhook it then find another and hook it up. It took extra time to figure out what you should have known and fixed long ago. See what happened when I tried drop off the equipment.
Still waiting on my deposit to be returned to card
Mr Willie Taylor offered me the great service I ever had from a Uhaul store.
Moved back to my birth town after being gone for 27 years. Luke I had never left. Nothing like a small town for friendly and helpful people.
Very nice guy who was helpful all around
Better training for the employees to actively engage the customer and make sure the equipment is properly hooked up before letting it drive off the lot
Location and people were great, very helpful. Uhaul service however was a pain in the back side. This was the second truck, I couldn't connect on the first truck, and had to reschedule for the next day, throwing out move hours behind. I don't recommend trying the online pickup and drop off in rural areas like we live in.
no problem with location. my problem was all your new policies. not every one has a debit or credit card. the rental was for my mom and she pays with cash. she had to put down a deposit and it took 2 weeks to get it back. With todays technology you should except checks cause you can get it cleared fast
Willie was awesome . Great service.
Excellent Customer Service, Friendly and didn't keep me waiting.??
Was very satisfied and the salesmean Willie Taylor so kind and was lots of help for what i needed
This facility was amazing, very friendly and understanding, I would definitely use them again.
These folks are very helpful and friendly. Thank you team u-haul for another pleasant experience with y'all
The tires on the trailer had blowed out before I reached my destination. They were kind enough to send someone out to fix it but it took 3 hours away from my travel waiting for someone and getting it fixed. But we made it safe.
Nothing perfect customer service thank you for popping lock
The original drop off point was 45 minutes away. The first call rep just told me it was because they were busy. I called back later and this time the call rep was able to put me on hold briefly and change the drop off point to a place in town. Picking up the truck and using it was great.
When I went to pick up the equipment it was all set up and ready. I went in, paid, then left...fast, simple and easy. I was very satisfied with the service.
Amazing service, very Professorial, positive, thank you :D highly recommended
Great service
