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RICKY R
Customer Reviews for B&W Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Jill Gnull
BARBARA CThe owner of this location went out of his way to help me after another location in town took my reservation then refused to rent me the truck saying the dealer wasn't coming in and it wasn't her problem for me to figure it out. The owner of B&W Services couldn't get me in the size truck I reserved but was able to get me a 15foot one. He told me that my reservation had been transferred to his location and they didn't let him know. He went above and beyond helping me today and I appreciate him so much.
Amanda LAlways good service
Eddie BIt was the easiest experience I have had with Uhaul over the years. I will be going back to them to rent anything in the future.Thank you!!!!
ELIZABETH Cnull
JOHN HVery friendly very welcoming
Marcelo VIt was the easiest experience I have had with Uhaul over the years. I will be going back to them to rent anything in the future. Thank you!!!!
ELIZABETH CAlways good service
EDDIE BThe owner of this location went out of his way to help me after another location in town took my reservation then refused to rent me the truck saying the dealer wasn’t coming in and it wasn’t her problem for me to figure it out. The owner of B&W Services couldn’t get me in the size truck I reserved but was able to get me a 15foot one. He told me that my reservation had been transferred to his location and they didn’t let him know. He went above and beyond helping me today and I appreciate him so much.
AMANDA LNo
David POfficially closes at 1 PM, but call him, he's flexible.
DAVID GNobody was there but I was able to leave the trailer in the yard with no issues.
SHILOH WWillie has great customer service. He makes sure that you as the customer are taken care of.
EUGENE FVery good customer service
BRANDON SThe car dolly has a burnt out tail light, old tires, no rubber stays for the chains. There was barely any equipment to select from.
FAUSTO GBe sure the tires are in good shape, especially if your pulling a car trailer,
GREGORY SThe absolute worst experience with U-Haul that I have ever had.. The entire process felt very disorganized. My pick up location and drop off location was changed multiple times on U-Haul’s end not mine.. And then after my drop off location was changed for a second time. U-Haul decided to charge me extra money because I went over my allotted miles. I will be telling everyone I know friends and family to steer clear of using any type of U-Haul because moving is stressful enough and this process made it 10 times worse. If I was able to put zero stars down, I would have, but I will definitely be putting a not so good review on Google and any other Internet platform I can find.
Chad HHave grass mowed where truck is parked. Just a bit cumbersome trying to walk around and access truck.
Lisa BThe owner was very nice and accommodating.
Addie PAll good
Eddie BI was given a “brand new” truck with less than 50,000 miles on it and yet the drink cup holder popped out with ease as we took our drinks out of it. It looked as if it had been simply placed into its place with a flimsy string of rubbery glue. Plus, there was no wiper fluid at all in it when I needed it and I couldn’t clean off the windshield to see properly through all the moths and bugs that we went through.
Wendy ENot wheelchair equipped to move around
Joshua LGreat Customer Service and Quality Truck and gear!!
Jason MIt’s perfect
Mike WThe truck was clean when we got it everything was very convenient the people was super nice and friendly highly recommend!
charleet hThere was nobody there. Vacant lot
MICHAEL WNone
MICHAEL MMr Taylor always goes beyond expectations. we appreciate his Uhaul services in Gatesville TX. thank you!
rick bNot have the yard gate locked and some pavement would be nice I'm elderly and I have to use oxygen so walking around was difficult for me I just stayed in the car and had my family take care of the return
Katharina RB&W UHAUL SERVICE ON W.Main in Gatesville, Tx is the place to get a UHAUL. GREAT SERVICE.
Darlene CBillie takes good care of your UHaul customers. We appreciate him having extra products on hand, ex: box of wrapping paper.
Darlene CWE APPRECIATE WILLIE TAYLOR MAKING SURE THAT WE HAD A UHAUL TRUCK THAT MET OUR NEEDS. GOOD MAN!!!
Darlene CCustomer service
Archie LSignal is very poor at this rural location, so the U-Haul app is very slow! This makes trying to pick-up very frustrating! It took over 30 minutes to finally get approved for taking the truck. I will probably choose a different location if I ever rent a truck again.
Thomas CGreat customer service. Will do business again.
SCOTT WCheck your uhauls before someone pulls out of the driveway.
brianna bThe first location we rented from did not have our truck and we were not notified until 30 mins prior to pick up. Giving a days notice would be nice. This location in Gatesville allowed us to pick up last minute and was very helpful.
Adam CI enjoy the vehicle without any problems
ARIYO ONot all my equipment was there. Had to go to three different city's to get my equipment. They were about an hour difference in driving.
Gilbert SWillie was terrific and easy to work with. He definitely went beyond what other uhaul dealers would have.
Benjamin MPicked up the uhaul and got it loaded then found out I had to wait another five days before I was able to move, so uhaul made it stress free to get a few extra days. Very understanding and will work with you.
Cody WToo complicated you can buy gun easier
Charles WMake sure they don't have to drive an extra 100 miles to pick up their truck for rental.
Ken GUhaul website had issues. Dealer was very helpful.
Eddie BThis was the best experience I have had when leasing a Uhaul. Every step was easily done from pick up to return. Highly recommend B & W Services.
terry jSave the information in the computer because I rent so many trailers from y’all and y’all don’t save the information every time gotta go to the same old stuff
GERALD BGreat and easy to work with! Finished early and they told us how to drop off at location after hours. Very friendly and helpful! Would definitely recommend!
James kIt was just fine. Willie was the person we dealt with: knowledgeable and efficient. All was perfect.
marguirite hWillie, the person running it, was very friendly and very helpful. UHaul still sux.
PAULA JGood folks!!!
DEBORAH C1 Notify the location that a client will be picking up a truck. That way he will be there on time. 2 Notify the location about a pickup in advance so he can clean the truck!
Jorge LGreat customer service… very friendly and accommodating! Said he would come in on day off if we needed him to. Definitely recommend!!
CARA CThe site manager was exceptional. He was very professional and walked me through each step.
ROY RFirst, the truck I reserved wasn't available so I had to accept a smaller vehicle. That truck wasn't full on full so it cost me at least an extra $15 to fuel it up prior to returning. The operator wasn't available when I returned the truck to discuss this, then I was charged extra mileage. So my suspicion is that someone had used this truck between it previously being returned and me renting it. I couldn't verify any of the trucks condition prior to leaving with the truck as I was given no paperwork and was told it would be emailed to me, didn't happen until after business hours. I will not use this location again.
TERRY YFriendly staff, but wasted 40 minutes waiting for staff to show up for pick-up.
Barry G