Customer Reviews for B&W Trailer Park Brians Custom Exhaust
(U-Haul Neighborhood Dealer)

209 reviews

1062 Mercer Mall Rd   Bluefield, WV 24701

(304) 325-7655

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(304) 325-7655

1062 Mercer Mall Rd
Bluefield, WV 24701

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Customer did not leave a comment.

Gerria E. 
Rating:
5.0

Customer did not leave a comment.

Travis R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

BRIDGIT B. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
3.0

I arrived an hour early. My bad. I had to travel about 300 miles south and was not sure my arrival time would be. They were not prepared for me, not a big deal but a thing. Also, the fuel tank was more than half empty so my return journey started at the gas station. The key would not turn over, and it took a while to figure out that you had to turn the steering wheel to get the ignition to work. Lastly, shortly after we left the lot, we noted that the check engine light was on. We assumed it was due to someone not tightening the fuel cap. We saw no other indications there was anything wrong, i.e., oil OK, temp OK, ran good.

Bernard K. 
Rating:
3.0

Customer did not leave a comment.

Beth G. 
Rating:
2.0

Customer did not leave a comment.

Mason D. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
1.0

This place never has staff working and their lot is a dump. No real idea where to park a truck or trailer as there is not one regular parking spot.

Shane R. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Everything was great.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Denise L. 
Rating:
3.0

In this time of Covid, vans & trucks should be thoroughly cleaned and sanitized with disinfectant cleaners.

CAROLYN G. 
Rating:
5.0

Customer did not leave a comment.

Montana H. 
Rating:
5.0

Customer did not leave a comment.

Marquis P. 
Rating:
5.0

I would recommend this dealer to anyone that needs to rent any U-haul equipment, I received top notch service made easy in a very fast and professional manner , I was treated as the customer comes first, Darwin Grose *****

Darwin R. 
Rating:
3.0

We dropped off the trailer and the business was closed at the time.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Very pleasant to work with an really friendly. Truck was very clean an preformed great

Michael P. 
Rating:
5.0

Brian and lisa are top notch great ppl to work with

Duane E. 
Rating:
3.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

The lady was very nice and respectful

Mose C. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Nothing this is the best one of the Uhaul dealers that I've ever encountered when I was needing a move vehicle if anything they need a 10 star rating and to be used as a example for Uhaul on how to take care of your customer's 💯💯💯💯💯💯💯

Mark M. 
Rating:
5.0

Best experience ever. Extremely helpful, very nice and professional. Will use this location again. Thank you!!

Dean M. 
Rating:
4.0

U Haul personnel Lisa was great to work with, polite courteous and professional.

Bernie S. 
Rating:
5.0

I spent an hour on the mobile app trying to return the truck. It asked me to submit a picture of the odometer about 30 times. Finally I gave up and then thought I'd try the website instead of the app. Worked the first time.

Jonathan R. 
Rating:
5.0

Computer is confusing for me. Hard to see on my android phone!

Ray P. 
Rating:
5.0

Customer did not leave a comment.

JUDITH S. 
Rating:
5.0

The folks at this location were fantastic. The unit was very clean. I was very frustrated about my reservation being moved this costing more miles and time. The agent who scheduled offered a milage discount and it was taken but it didn't work out to the same price as the other unit. This was scheduled well I'm advance and shouldn't have been an issue. The truck itself pulled to the left (needing an alignment) and the steering had alot.of play which is par for the course for a Ford vehicle in that mileage.

Chris L. 
Rating:
5.0

Nothing. The lady that checked me in was super friendly and helpful!

Jacquelyn M. 
Rating:
3.0

Noticed tire pressure indicator light on dash flashing checked for tire pressures no sensors in wheels. Checked for oil life and it was at 0%. I am not sure how this is possible for a vehicle that is only suppose to have 33,399 miles. Also if equipment is not ready 2 hours prior to pickup alternate plans should already be put in place and E-mailed to the customer. It should not be the customers responsibility to contact you to make sure things are set up correctly.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Tenika J. 
Rating:
5.0

Best uhaul dealership around

George S. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

always a pleasurer to deal with b n w

George S. 
Rating:
5.0

BEST PLACE TO RENT A UHAUL AROUND TOWN hands down!!!

George S. 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
3.0

Customer did not leave a comment.

Keegan P. 
Rating:
5.0

Customer did not leave a comment.

PAUL ROBERT L. 
Rating:
3.0

Everything was clean except the cupholders

Breana M. 
Rating:
2.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

CASSIE O. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

JANIS RAE S. 
Rating:
2.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Kristopher H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Dennis E. 
Rating:
5.0

Customer did not leave a comment.

jessee A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer Service was excellent!!Van was clean. Will recommend to friends!

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

jessee A. 
Rating:
5.0

No need for change everything was perfect and everyone was so nice and helpful

Nichole C. 
Rating:
5.0

Uhaul rep was considerate, professional and cheerful.

Susie G. 
Rating:
5.0

Customer did not leave a comment.

Gayla S. 
Rating:
5.0

Great company. They were so friendly. Also they had what I needed at the last minute Thank you Lisa. Thank you Uhall. It made the move very easy and quick.

Tammy A. 
Rating:
1.0

Owners at this location found the movers had left several boxes full of irreplaceable personal items inside returned truck. Instead of contacting me right away to let me know they had found my items, they sold them to someone who called me and told me he had my items and who he bought them from. Family photos, my parents' and pets' ashes, old family movies, antique collectibles which had been in my family for over 100 years-gone. THESE PEOPLE SHOULD HAVE THEIR CONTRACT REVOKED.

Tara L. 
Rating:
5.0

Customer did not leave a comment.

jessee A. 
Rating:
5.0

Customer did not leave a comment.

Montana G. 
Rating:
3.0

I didn't like having to pay for Sunday because U-haul stores are closed on Sunday even though I return until Tuesday I will still will use U-Haul again

Theresa C. 
Rating:
1.0

Location is closed. Had to wait for owner to show up after calling customer service. The location has been closed for months.

Rodney G. 
Rating:
4.0

Customer did not leave a comment.

Byron G. 
Rating:
5.0

Customer did not leave a comment.

Pat C. 
Rating:
5.0

Very friendly and courteous

kevin C. 
Rating:
1.0

No parking to park the uhaul to drop it off so crowded

Janelle B. 
Rating:
5.0

Customer did not leave a comment.

Majorie C. 
Rating:
5.0

I thoroughly enjoyed working with Lisa at this location. She was the most friendly and pleasant customer service oriented business person I've encountered in a VERY long time. Such a nice change from today's "norm" I'll definitely be back.

Kathy T. 
Rating:
5.0

Customer did not leave a comment.

Floyd E. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Excellent service

Derek S. 
Rating:
5.0

Great service & friendly. Made my rental experience easy & not stressful. Highly recommend for seniors.

Betty F. 
Rating:
2.0

Pricing was outrageous and for having the truck less then 12 hours not satisfied.

Rachel L. 
Rating:
5.0

Thought it took a little longer to complete the paper work than it should have at pick up, but that was no big deal...….. besides I don't know how long it should take...………….

Russell D. 
Rating:
2.0

Hardly any room to park the truck. Overall on-line share system woeful. They changed the location without explanation and the parking capacity was limited.

Christopher M. 
Rating:
5.0

every thing was fine

Rick R. 
Rating:
2.0

This location was over whelmed with U-Haul vehicles, had a challenge to park it without blocking an existing road way.

cathy S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
1.0

First of all it's Edward DeWitt and she had my ID when she filled out the contract AT HER HOUSE. She didn't do the paperwork in the office so I could make sure things were right. Then she wouldn't give us a car dollie and said SHE felt a car trailer was better. Didn't give use a choice. Also didn't give use a choice on insurance for truck or trailer made us take it. We took it and the truck was at 4000 rpm and not shifting. She insisted that the truck was fine. The car trailer wouldn't fit. So we had to take everything back and get another truck. We told her we were not taking the trailer and wanted a dollie. She said she was just trying to help. Helping is doing what your customers ask. This wasted 3 hours of our day. Then returning it we had to wait for her for about 20 min to get there from HER HOUSE when she should be working from the office in my opinion they were open. She got there and started working with a person that showed up after us. I had to call her because she went back to her house and didn't find out that she was working with them until I called. I told her we were first and wanted this done now. Took an hour to get checked in and the entire experience was awful and I will NO LONGER USE UHAUL.

Bernard D. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

elizabeth P. 
Rating:
2.0

Sanitize and clean the trucks.

Kim B. 
Rating:
5.0

This Uhaul made moving my Son to college so much easier than past years. This is the only way to go. The truck was very comfortable and easy to drive!

Sherri C. 
Rating:
4.0

Very helpful.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Everything was great

Karen M. 
Rating:
5.0

Truck did excellent. Lady who owns the company was very.nice.

JILL A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

I was very please with the service. The service representative was very professional and polite. Nothing needed to change.

Katherine B. 
Rating:
3.0

Make sure the truck someone deserves at a specific time is there and give a heads up when your going to charge 48 dollars twice

Aaron B. 
Rating:
3.0

Customer did not leave a comment.

KIM B. 
No reviews have been submitted for this location.

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