Customer did not leave a comment.Byron G.
B&W Trailer Park Brians Custom Exhaust
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Pat C.
Very friendly and courteouskevin C.
No parking to park the uhaul to drop it off so crowdedJanelle B.
Customer did not leave a comment.Majorie C.
I thoroughly enjoyed working with Lisa at this location. She was the most friendly and pleasant customer service oriented business person I've encountered in a VERY long time. Such a nice change from today's "norm" I'll definitely be back.Kathy T.
Customer did not leave a comment.Floyd E.
Customer did not leave a comment.Steven D.
Customer did not leave a comment.David D.
Excellent serviceDerek S.
Great service & friendly. Made my rental experience easy & not stressful. Highly recommend for seniors.Betty F.
Pricing was outrageous and for having the truck less then 12 hours not satisfied.Rachel L.
Thought it took a little longer to complete the paper work than it should have at pick up, but that was no big deal...â€¦.. besides I don't know how long it should take...â€¦â€¦â€¦â€¦.Russell D.
Hardly any room to park the truck. Overall on-line share system woeful. They changed the location without explanation and the parking capacity was limited.Christopher M.
every thing was fineRick R.
This location was over whelmed with U-Haul vehicles, had a challenge to park it without blocking an existing road way.cathy S.
Customer did not leave a comment.Michael L.
First of all it's Edward DeWitt and she had my ID when she filled out the contract AT HER HOUSE. She didn't do the paperwork in the office so I could make sure things were right. Then she wouldn't give us a car dollie and said SHE felt a car trailer was better. Didn't give use a choice. Also didn't give use a choice on insurance for truck or trailer made us take it. We took it and the truck was at 4000 rpm and not shifting. She insisted that the truck was fine. The car trailer wouldn't fit. So we had to take everything back and get another truck. We told her we were not taking the trailer and wanted a dollie. She said she was just trying to help. Helping is doing what your customers ask. This wasted 3 hours of our day. Then returning it we had to wait for her for about 20 min to get there from HER HOUSE when she should be working from the office in my opinion they were open. She got there and started working with a person that showed up after us. I had to call her because she went back to her house and didn't find out that she was working with them until I called. I told her we were first and wanted this done now. Took an hour to get checked in and the entire experience was awful and I will NO LONGER USE UHAUL.Bernard D.
Customer did not leave a comment.John H.
Customer did not leave a comment.elizabeth P.
Sanitize and clean the trucks.Kim B.
This Uhaul made moving my Son to college so much easier than past years. This is the only way to go. The truck was very comfortable and easy to drive!Sherri C.
Very helpful.Diana H.
Customer did not leave a comment.Rebecca B.
Everything was greatKaren M.
Truck did excellent. Lady who owns the company was very.nice.JILL A.
Customer did not leave a comment.David H.
I was very please with the service. The service representative was very professional and polite. Nothing needed to change.Katherine B.
Make sure the truck someone deserves at a specific time is there and give a heads up when your going to charge 48 dollars twiceAaron B.
Customer did not leave a comment.KIM B.
At both p/u location and drop off location agents had trouble staying signed in to your website ... you need more capacity because your system keeps crashing!roger B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Richard T.
ABSOLUTELY NOTHING GREAT PEOPLE TO DEAL WITH ...EXCELLENT SERVICE...VERY PROFESSIONAL.....VEHICLES VERY CLEAN.....VERY HELPFUL DURING TOUGH TIMES....Judy W.
Customer did not leave a comment.Samatha H.
Customer did not leave a comment.Charles H.
Nothing at this location was in and out in less than 10 minutes!Matthew B.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.GARY R.
Brian's service was impeccable!!...I would send friends and family to him in a New York minuteSheila M.
Customer did not leave a comment.James S.
Customer did not leave a comment.THOMAS M.
You guys are awesome! Keep up the good work!Zawanna B.
Everything thing went smooth as always. Will use again!george E.
Customer did not leave a comment.KIMELA C.
I think the location was clean but I wouldn't call it inviting. I don't really have much to say here because I dropped off after hours. However, I had a tough time finding a spot to leave the trailer. Luckily, another customer came to pick up his car, which gave me a spot to drop. It's just a smaller lot and there were also cars parked there.Benjamin W.
A little hard to find location, but once there drop off was quick and easy.Milburn M.
Customer did not leave a comment.Rebecka S.
Customer did not leave a comment.BRAMBLE D.
Customer did not leave a comment.John W.
we didn't experience any problems.pamela C.
Location is in a very small area...but adequate for its purposeamy H.
Average for the areaElaine P.
I had more gas than the 1/4 tank they marked. I dropped it off with exactly the same amount of gas as i picked it up with.Tabitha C.
Customer did not leave a comment.joseph H.
Customer did not leave a comment.michael D.
Good and efficient serviceNorman B.
Customer did not leave a comment.Whitney P.
Customer did not leave a comment.Lisseth T.
Customer did not leave a comment.Danny A.
This is not the businesses fault and don't want anything to come of it. It was just an issue of the location being full and hard to find at first but after a loop around we found it and even though there was nowhere to park the guy took the guys and helped us out to get on our way so thank youbrandon B.
Customer did not leave a comment.Lloyd M.
Customer did not leave a comment.Alton K.
The truck was an old used truck, but it ran. We had a customer who wanted furniture moved by us, but the day we met them to move the furniture they said we had to do it another time. Bad experience, but your employees were very pleasant and helpful. Thank youFour Seasons M.
Customer did not leave a comment.EMILY D.
Customer did not leave a comment.jeff C.
For the drop off locations, I think you should put a sign above the key drop that says â€œdo not return your key until you have completed the online truck return procedures found in your accountâ€ or something to that effect. Did not know I had to wait to return my key until that was done since I was a first time U-Haul user. Other than that, great experience, will use U-Haul again!troy A.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Kim E.
Customer did not leave a comment.JAMES F.
I was very pleased with rental of the truck. There was good communication with your personnel, they were courteous and professional and knowledgeable of all information for which I inquired. The rental price was reasonable. The assistance and service of U-haul made my move go very smoothly. I would definitely recommend your U-haul location to anyone moving in/out and around that area. Thank you for being so helpful.jacob P.
Customer did not leave a comment.James L.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Raymond B.
we were charged $28 for insurance we clearly said we did not want, this is the 3rd time in a roll UHAUL has changed us for insurance we don't need nor want, this is becoming fraudBrandon C.
Customer did not leave a comment.david L.
Excellent assistance.Deborah B.
The customer area was filthy and covered in oil and dirt. The u-haul truck was dirty inside.Tracey E.
They are always friendly, helpful and knowledgeable. I appreciate that they take the time and effort to make things go smoothly and easily.Jacqueline S.
Customer did not leave a comment.Louie R.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Douglas C.
Customer did not leave a comment.LARRY T.
extremely professionalwillie T.
Parking space is very limited.Charles S.
It was a small mechanics garage and the environment was dirty because it was a garage. It did not matter to me.Ronald P.
Everything and everyone were great. Thank youSheila M.
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.Hannah T.
Very quick return.Vance B.
No place to parkThomas B.
Customer did not leave a comment.les W.
Very friendly and kind.nicole B.
Customer did not leave a comment.KEITH M.
Customer did not leave a comment.Stephanie G.
This location was fine; however, this is not where we were scheduled to pick up the truck. The first place on Cumberland Rd, where we were scheduled to pick up the truck was a mess. It was very cold and rainy. We go in at our scheduled time and the first thing the guy said was that he was in a hurry because he had to go pick up his child from school. He hurried through his paper work, took my credit card and I signed the form. Then he can't find the keys to the vehicle and decided the previous renter had taken the keys with them. At this point we were told to go sit in our car and wait for him to return from picking up his child at school. He would make a call to his dispatcher to determine how to handle the situation. He returned approximately twenty minutes later and told us we would have to go to another location to pick up a truck. Very poor way to do business.Kenneth B.
Customer did not leave a comment.Kelvin R.
Customer did not leave a comment.dorothy R.
This was not the location I requested when I reserved the truck. This place was out of the way, not obviously accessible from the road, and quite dirty. Additionally, the place I originally requested to pick up the truck (Wickham Ave, in Princeton, WV) lost or did not place my order for a tow dolly, which meant that I had to travel to a second location, which was even farther out of the way. Overall, the experience in picking up a truck and trailer was very inconvenient and frustrating.Eva L.
Customer did not leave a comment.William B.