Customer Reviews for Bannister Truck Tire & Service
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have rented a 5x8 trailer from this location many times, because I like the gentleman I rent from (Richard). They use to have the swing door trailers, which suits my needs. Now they have just 1 trailer that is old, ugly, worn out and has a pull up door that requires prying from the top to get closed. Get that trailer off the market and replace with a new, better design (swing door) trailer. Otherwise all is good.

Rating:

2.0

No drop off key area or person to answer phone. But worked out okay.

Rating:

3.0

The UHaul System was down and took over 45 minutes to pick up the trailer I already did the paperwork for online. Wasn’t the sites fault, I don’t think

Rating:

3.0

I think the person at this shop was rude and I asked for 2 dollys and paid for them but didn’t receive them

Rating:

5.0

very friendly and helpful

Rating:

2.0

It wasn’t so much the place it was that the original place didn’t have the U-Haul that I needed… and when I called they switched me to a smaller one…and the passcode for this lock didn’t work. I had to call back and they had to switch my location for pick up. They found a 20ft which is what I requested originally. When I arrived at this location I found out that they were closed and the hand trucks I paid for were not available. This cause another delay and I also had to purchase hand trucks from a store. A very late start to my moving day. Very unhappy with the way things were handled

Rating:

5.0

Great process and great people!

Rating:

5.0

Great people. Well maintained equipment. Will rent from them again and highly recommended.

Rating:

5.0

The staff at Bannister Tire are always helpful and accommodating.

Rating:

3.0

I did find a roach in the back of the truck. I had to spray it down before we loaded up

Rating:

3.0

I dropped off the equipment after hours and had no interaction with the staff there.

Rating:

2.0

Had to wait an hour to have someone available to get rental truck. Contract changed at point of rental. New contract was not advantageous to me.

Rating:

5.0

Very nice and helpful

Rating:

3.0

I expected a check in process by the person at the dropoff location. Unfortunately, I dropped the keys in the lockbox (and locked the truck) before I realized I had to finish the check in online, so I didnt get pictures.

Rating:

3.0

Didn't notice in the email update that location was changed so went to the wrong place, then when I got to the right place it had closed early and we had to track down someone to come back and reopen so we could get the truck. Very irritating and inconvenient in an already stressful situation!

Rating:

1.0

When we arrived to pick up the truck via the U-Haul app, we were unable to do so due to issues within the app. There were other people at this location having the same issue. After being on live chat and customer service on the phone for TWO HOURS we were finally able to get the keys for the truck. Being that we were put so behind schedule, had to cancel movers, etc... We called asking to keep the truck for an additional day at no cost. We were assured that we would not be charged anymore and told to keep the truck until 11AM Monday. When going to drop the truck off I was approached by two men one from Bannister one from U-Haul. They were insisting I return the truck through them. With ALL the issues we had I explained that I wanted to return through the app to make sure everything went through correctly. They were both rude and made it seem like that was a big deal for me to return through the app? After all these issues we have now been charged $212 when our original quote was less than $100! We have been charged for the additional day AND a late fee?!?! Every person I have spoke to that represents U-Haul has been rude, unhelpful, has no answers and seems to not have the ability to provide any resolution beyond transferring to someone else who I am assured, "can issue the refund". We are now on person #3, the area field manager, Jeff Dicker.

Rating:

5.0

Great location just off I-85 for dropoff. Love that you can check back in with your mobile device and return after hours. Very convenient for us.

Rating:

2.0

No call recieved to inform me of a change to pickup location. Did not return my call after two messages left. Upon arriving at location, no one was there and doors locked. After calling once again, someone finally showed but didn't go over truck with me. I recorded several unmarked dings, dents, and scratches.

Rating:

5.0

This was one of my best experiences with U-Haul and I do believe that is due to the location itself. Kudos to you!

Rating:

5.0

Have employees state that they will not check in vehicles upon delivery and this must be completed by Customer through the app.

Rating:

3.0

This is on Uhaul not the individual rental location, they made us have 2 extra forms of verification we were unaware we needed. They would call 2 people of your choice but you cannot use your own number or the drivers, or they could call your employer to verify, a passport (which we could have brought had we known), or a copy of your lease. It took a while before they made any of the calls. Then we had to go through the rest of the check in process and the code they gave us for the lock to get the key was wrong. Was on hold with uhaul for almost an hour. In the meantime on my husband's phone we called the place and the answering service got us the correct code on the 2nd phone call. All in all it took over an hour to check in. The rest of the rental process was fine.

Rating:

4.0

Better signage

Rating:

3.0

For the location, it is an excellent alternative for those in this section of SC.

Rating:

4.0

No issues.

Rating:

3.0

There was a miscommunication with the specific type of trailer needed. There also was a price difference as well. However it was corrected in my favor thanks to Jeff the general manager for uhaul. Overall a very positive rental experience.

Rating:

2.0

Make sure that what you pay for is available. Don't schedule someone on the day and and hour after you are suppose to turn in the truck. Make sure that there is at least 1/4 a tank of gas

Rating:

5.0

They were able to let us extend at the last minute! Awesome!

Rating:

2.0

Posted hours showed 8am opening time.... Scheduled a pickup for 8am. No one arrived at that location until after 9am. When I reserved the trailer on line I did not want the extra insurance for $4o because my FULL COVERAGE INSURANCE will cover anything I tow. It was added to the charges I found out after checking my bank account.

Rating:

5.0

Excellent all the way; highly recommended. Will use again.

Rating:

3.0

I do not have an issue with this place. However, U-Haul originally sent me to a place guaranteed to have the trailer I needed. Website even stated they would reimburse me $50 if not there. It wasn’t there. In fact, the owner of that place stated she had not had a trailer like the one reserved for months. She contacted U-Haul and they directed me to this place another 7 miles out of my way. Very frustrating plus no one has stated I getting reimbursed my $50

Rating:

4.0

Tire pressure was low. I had to go to the nearest gas station and add air before I could start my move.

Rating:

5.0

Great service

Rating:

4.0

The trailer hitch coupling was made ti fit multiple hitch ball sizes (I guess, that's what I was told). So the trailer bounced around on my hitch on every bump to the destination. I don't think that was a good design. Please feel free to contact me with questions.

Rating:

3.0

Make sure the employee who is over the renting process is actually going to be there before you go. After he came in everything went according to plan. Very nice and professional . Thanks Bannister Truck Tire & Service !

Rating:

5.0

Thanks for the drop off help!

Rating:

3.0

Be honest about when you’re open for business. If you’re going to open at 10:00 on Monday tell me. No one should need to wait an hour for you. Otherwise very happy with the truck, cost, and service.

Rating:

3.0

They could try to not let their actual feelings show through when they're dealing with the public. Also they could benefit from taking customer service classes. They aren't horrible but they do act like you're wasting their time a little bit once you ask too many questions for their liking.

Rating:

1.0

I am calling to discuss the pick up disaster after I write this comment. We scheduled pick up at 8:00 am. The owner of Bannister Tire did not show up until 10:00. His employees notified him we were there, but he still did not arrive until 10:00. Having to wait 2 hours is unacceptable. It took him 15 minutes to locate the keys. He said very little to me and did not apologize for making us wait. He told me we didn't need to do anything since we scheduled online. We received a confirmation text after 5:00 pm. We had already dropped the truck off by then. We were trying to move at a time when we would not be in the rain due to storms forecasted. The person helping us unload in Columbia could only help us between 10:00 to 11:00 am in Columbia. Because Bannister put us 2 hours behind, we moved furniture in a downpour and without the help we had arranged. We will not be using U-Haul again. I have since read other similar comments online about what we experienced. I am not sure why you continue to allow that company be a pick up location. It is a reflection on U-Haul.

Rating:

3.0

There was computer issues and had to start the process over after doing everything on line. Waited for over 10 minutes for someone to even come to the desk.

Rating:

3.0

Had reservation for a truck and appliance dolly. No appliance dolly's available at this location. I will have to contact U-Haul to find one at another location. Got the keys to the truck and when I started the truck I soon discovered that the catalytic converter had been stolen. U-Haul has installed a steel cages around the converter, someone cut through the cage and removed it. There was only one other truck available at this location, but it was a larger truck. After several phone calls to U-Haul and the owner of the location, I was allowed to get the larger truck at the same price.. It took 2 hours for U-Haul to locate an appliance dolly that I had to drive 40 miles round trip to get it. U-Haul does not have a system to check the inventory at the rental location. ( At least not one that works. ) I have used U-Haul for years moving all over this country( military ) and have had smaller problems. This problem was a major one. I will not use U-Haul again.

Rating:

1.0

The staff at this place was extremely rude, and took their time in getting us in and out. Would rather pay extra for the mileage next time and go put of my way.

Rating:

3.0

Employee had the attitude of I dont really want to be here

Rating:

1.0

The drop box had been broken into. The lock was drilled out. We had to return the key the next day. They didn’t log it in. Showed I never dropped truck off. I will not use Uhaul again

Rating:

5.0

Very quick and efficient pick up process.

Rating:

3.0

Mgr was out to lunch and a mechanic just took the paperwork and said that’s all he knew to do.

Rating:

5.0

Good job. Bannister always first rate.

Rating:

5.0

It would be nice if they were open so you could discuss anything wrong with the truck.

Rating:

3.0

Na

Rating:

5.0

I just wanted to mention that I was late picking up my auto transport trailer and the rental office was actually closed. I did eventually speak to someone named Joe and he was soo kind to still allow me to rent the equipment. I strongly recommend Bannister Truck and Tire service for the willingness to help me even though I was late

Rating:

5.0

Again, keep your staff! Super folks

Rating:

5.0

We dropped off truck after hours. It was a truck and tire repair location , maybe using Uhaul services as an after thought. It was a typical business of this kind. Kind of industrial . It was not junked up in anyway, just not the typical Uhaul business. Dropping off was ok, but if I had to pick up from that location I would try to find a different one.

Rating:

3.0

I was assured that I would be able to pick up my vehicle at a specific time that was critical to my meeting. I even checked in online to speed the process. The person was supposed to be at work by 7:00 or 7:30 am and give me a call or text when and where the vehicle was to be picked up. This did not happen. I had to call and have him called at home to show up. I made it a point that I had to pick up the vehicle by 9:00 am. It did not happen. I ended up leaving 20 minutes later and was late to my appointment. Then I was forced to rent a vehicle that wasn't my choice. The vehicle was way to big, and cost more than the vehicle I originally requested. It also used a lot of gas. That of course I was required to put back in at drop off. Also the vehicle's engine shut down once during the trip which was dangerous. I wish this could have gone better for me, as I and my family have used uhaul for most of my life.