Truck was dirty when rented. Took pictures, and returned truck in better condition and morel fuel but still charged fees.
Adam L
Customer Reviews for Bar B RV Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We never met the person at this location communicated through text messages.
SHERRY SI never met the guy. The phone number that’s on the reservation. I used it twice and nobody picked up. I looked it up online and found a different phone number and he picked up then. He was willing to be helpful.
LESLIE LNot a thing I can think of. Randy made the truck rental experience easy from start to finish!
ROBERT TGreat to work with
DAVID BOver the years I've rented from U-Haul many times. This location is by far the best place to rent from. Always have a wide selection of equipment. And the owner is second to none in customer service.
KENNETH MAwesome
Patricia MNothing
lARRY tNot very helpful. I need the trailer for 10 days and I was charged for 5 extra days. The base price was $306.00 + $100 for 5 more days, sounds pretty easy to me, but it wasn’t. I was told I owed for the extra days and $8 for each + the taxes. I am not happy with U-Haul.
ROBERT AAbsolutely nothing! Randy is great!!!😀
Debra IVery easy to work with.
DeWayne FThe person in charge of this location was not available in the office. They had left a note to call and would call back. We left a voicemail at 1222 pm and stayed near the property until 230 pm. We received a call back at 500 pm after doing an after hours drop off
Maggi BAt 1 o’clock in the morning I had to call U-Haul three times to get information on how to get my key out of the lock box. Then I got the key and it was the wrong truck. Had to call U-Haul again and get the right key overall experience with U-Haul, it was a very good experience. Truck was very clean everyone that I did talk to you on the phone was very nice. I just had problems navigating through their system to get what I needed at 1 o’clock in the morning.
Mike SNot really much to say, first come first serve on trucks and tailors if that location has them
kenneth cNone, excellent experience all around..
Dan PI was not offered a choice for drop off location in Mission Texas. When we attempted to use a different location we learned there was a significant financial penalty for doing this. Then the facility we were assigned for drop off did not have room for the trailer but took the equipment after explaining the penalty we would be accessed.
Debra MWaited on clerk for over 30 minutes to return to office. Then he did not explain contract and was assuming truck fuel was full was only 3/4 full of fuel. We clerk and I did not go to the truck together to do a checklist he just said there it is and was done. I did call the 1800 number for service and agent gave me a number to call to online register for the truck but the automated system said it was busy so call back later.
Marilyn RHad a top notch experience.
Tim RRandy was a big help and he had us off and running very quickly
Gregory VFriendly and fast pick up. Truck was not checked to see if it had been swept out. I swept a full dust pan of dirt out of it
PAMELA WNothing
David NOwner/operator of shop got day confused for pickup. Had to wait 45 min to hour for him to get to shop. Also the lights on the trailer were intermittently working.
Steve FGive more miles then 15 less then needed to make the trip this location does this to people all the time you know it's 100 miles to location why give 80
Sandra GRandy is great! He always gets our Rental business because he is professional and kind. He also served our country which we greatly appreciatie & we like to support our VETS!
JOSE SHeavy smoker. He did not want to be at work. Complained about everything.
Jerry LExcellent
james GOutstanding! We appreciated the quick responsiveness, friendliness, and considerate support with our move. Thank you Randy!
vonda vStaff was friendly and helpful will recommend and definitely will use again if I need a U-Haul
Yolanda LCust service was ok but, the office was full of smoke. It was like walking into a bar 40 years ago. If I had started in Forsyth I would have looked for another place to rent from mainly because of the tar and nicotine covering the office. I have no real complaint of the service returning the trailer but I don't think they would have put the effort in checking over the equipment like the place I started from in Vermont did if I had rented there to go north..
Timothy BWas very seamless with Mobile travel. Thank you.
Dalton RLoved checking in and out on the app. Very easy!
Bethany DMake sure you charge correctly. We were charged for 3 days when we only had the trailer for 1.
PAMELA AI don’t have a problem with the location. I have a problem with uhaul giving me a bigger truck than I wanted and only giving me 2 hours to complete a task for which I reserved a truck for 4 hours. The truck was much bigger but didn’t have a back up camera or a rear view mirror. I probably will use a different company next time
ANGELA F..
GARY HUhaul telephone assistance is terrible when you need service. Not the locations, the 1-800 number
Anthony CIf you go to pick up a uhaul you except someone to be there. I had to call for them to come to the building. They live onsite but no number on the building door or outside, I was glad I had a cell phone to look it up.
Regena TSweet
james GBe open.
DAVID DExcellent service Randy is the best
JERRY LI found no improvement needed. Very nice , friendly , helpful man. I was very pleased .
RITA MRandy is really nice & very helpful! Will definitely recommend this location to our friends!
MARK SVery nice people!
Leandro CI was overcharged by a day. Was told it would be taken care of but wasn't. Is that really how you do business, by ripping people off. I rented the truck at 12:00pm 01/2/31and returned it 01/6/21 before noon. I was charged for 5 days. No other way to put this..total bullshit!
BRADLEY MPrices were extremely high
David RDrop off was quick and easy, and the gentleman was courteous as well.
Robert LAdd running boards to assist driver's in getting into the truck cab.
JAMES VThe U-haul vehicle itself was great but the worker told us the gas tank was full, it was not. So we got charged a lot more for gas thaN we actually used. And my card was charged twice.. hopefully just pending and will come back before I have to make a call.
Kacey TRandy was very friendly and helpful
VALERIE RVery convenient if you live in Forsyth. A wide selection of vehicles. Easy in and out.
Gordon R