Customer Reviews for Bardot Coffee USA
(U-Haul Neighborhood Dealer)

33 reviews

662 El Camino Real   Tustin, CA 92780

(714) 881-1029

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(714) 881-1029

662 El Camino Real
Tustin, CA 92780

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
1.0

The experience and service was soon bad that I will be contacting the corporate office directly. Completely u professional.

Zachary Z. 
Rating:
1.0

I was cheated I drove 40 miles, but paid for 280.

Robert K. 
Rating:
4.0

Only thing was that there was a hand truck in the uhaul when I picked it up. I moved it to front of uhaul because I was afraid it would get stolen from unlocked back of truck. I don't know if it was even supposed to be in truck.

Jeffrey h C. 
Rating:
3.0

This location was a little difficult to find. But I loved that it was in a coffee shop. The people there were really kind.. i wish you had cute coffee shops like that in more locations.

Vicki B. 
Rating:
5.0

The folks they were very helpful

Gavin R. 
Rating:
3.0

coffee shop/uhaul is not the best business plan if youre not going to give help.

Leslie C. 
Rating:
1.0

I had to wait 30 minutes to obtain keys to the rental because the coffee shop was busy. I booked the rental for 11:30 and arrived at promptly but didn't get in the vehicle until after 12 pm. It was a frustrating experience because the coffee shop prioritized it's patrons over the Uhual service.

Marvin A. 
Rating:
2.0

The reception is horrible in this area, for the website or the app. It took me an hour to upload all of the photos to return the truck. The Cafe was not open for me to ask for assistance at all.

Grace K. 
Rating:
3.0

There was a dent that had not been tagged. I pointed this out the representative.

Michael M. 
Rating:
5.0

Super friendly staff, easy and convenient

maria A. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
3.0

The truck was dirty inside and out upon pick up. Convenient location to pick up at a coffee shop. There was no pre inspection at pick up or post inspection at drop off of the vehicle done with me. I did not receive a call after my rental to discuss why I was charged an additional $29 for my rental and they wont answer the phone. Customer service hold time was 28 minutes with no answer so I hung up. Can't get a hold of anyone to discuss the additional charges. Also filled up the tank beyond what it was at upon pick up and left the receipt in the car to show how many gallons I put in. Next time I will go through an actual UHaul location and not a coffee shop to ensure I get the full rundown. If youre in a pinch this is convenient but definitely recommend an actual UHaul location first.

BRITTANY Y. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Was promised 10 foot truck w ramp. Drive to storage and could not lift refrigerator so drive 8 miles and paid $12 has plus wrong truck.

Michael M. 
Rating:
1.0

Customer did not leave a comment.

Edith V. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

It met and exceed my expectation

Val T. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Absolutely very best U-Haul place ever! I would go back always and recommend this place to everyone I know in my area who is looking to rent. What a wonderful staff! Great job U-Haul!

Francine F. 
Rating:
5.0

Fun hunt finding the truck using the 24/7 share app. Great location and customer service. Thank you!

Eileen P. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Orlando N. 
Rating:
2.0

Very difficult to locate this pick up spot. It's a Coffee House/ UHaul. However, there is NO signage at all to indicate this. Once we figured I all the service was from the employees was good. But, they need to have signs indicating that they are a UHaul store as well. You cannot tell in any way from the front that you have the correct location.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

Christian O. 
Rating:
5.0

Good service

Liliana B. 
Rating:
4.0

Customer did not leave a comment.

Arend D. 
Rating:
1.0

You overcharged me for gas. You gave it to me empty so I brought it back empty and I wad charged 73 dollars !!!!

Desiree I. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Gerard T. 
Rating:
1.0

Customer did not leave a comment.

Paul B. 
Rating:
1.0

Sometimes women are the ones who are moving their own homes and renting these trucks. You have to think about how safe it is for them to be dropping off in a scary parking lot after dark. I don't think people should be dropping these trucks off in shady parking lots

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
No reviews have been submitted for this location.

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