Helpful on the phone.
Katherine B
Customer Reviews for Barn And Shed Of Auburn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to wait at the rental office despite it being within their "business hours" to pick up the truck. The office door was locked and I had to call a number. The person answered the phone with "Hello?" not with the typical business greeting. After talking with the person I still had to wait about 15 minutes for him to arrive. The interior of the truck was dirty and it was rented to me with only 1/4 tank of gas. This meant that I had to immediately get gas, not knowing how much I'd really need to return it with the same amount of gas. As it ended up, I returned it just prior to my return time of 5pm and again I had to call the phone number because the office door was again locked despite it being within the business hours. I was told by the person answering the phone that he wasn't able to come down and to just park the truck, and leave the keys in the drop box and he'd send me the invoice the following day. He made it seem like it was an inconvenience to him that I was even calling. I was definitely not a happy camper especially after an exhausting day of moving. Absolutely will not return here in the future and would not recommend this location to anyone.
JENNIFER FExcellent service by Alli. Truck performed well. Thank you! Mark Calhoun
MARK CGreat service
LUKE KClean the cab of the truck.
GARY OOpened up early to accomadate me.
MARK BThe van was dirty when I picked up. Interior and exterior
Walter MThe guy working there was super cool
MARK TAll good.
DIANA BVery nice guy,very helpful!
RICHARD JRental was for 4 days, when I brought the vehicle back. Dispatcher said 5 days
Kenneth VThe owner met us, checked everything out and was so kind and nice. I would definitely rent from this place again and it might be even soon because I think I’ve already found a place near Folsom. It was so easy. Everything went so smooth and he made our experience very well.
Blanche JAll ok other than the meth pipe that was sitting in the door pocket of the truck. Glad I wasn’t pulled over. I will check all trucks now if I ever rent from uhaul again.
Roderic BEasy to get to. Truck was ready to go. I would use this site again. Olly as friendly and helpful. Thank you Olly (sp?)
Maida BExcellent experience.
Lavon GAlli is thorough, professional and provides quick service checking out and checking in! Highly recommend his location, very easy and simple transaction. Thank you Alli
Lynnette IThank you for the great service and smooth transaction
Colton RThe equipment wasn’t cleaned but definitely well maintained for a quick road trip and that’s the most important thing for me. It was easy to pick up and return. Very convenient!
Yolanda sExcellent customer service. My question was also answered by a call back. Thank you.
Christian GGreat customer service
JONELLE SEasy process. Friendly service.
Christine SNo one was there so had to do the pick-up process over the phone. Then got charged for an after hours service fee despite bringing it back before the agreed time. When I asked about it, I was told the charge would be reversed and never was.
JORDAN RThe guy was friendly, helpful, and I formed me how to clarify my misunderstandings.
KATHLEEN DWipers were bad , steering pulled entire time may be out of alignment , rear end feels like it’s slipping very noisy
Michael KMake sure they know that the meadow vista, ca location has closed even though I was still able to make a reservation for it which delayed my move
JOHN Lhorrible customer service the place was dirty no one was there they tried to rip me off and over charged me on mileage and an extra day and usage fee then lied about me returning the truck I will never recommend this place to anyone and I won't be recommending u haul eather because no one is helping me with my problem
ROBERT Weasy pickup, the office staff were very helpful and efficient, no issues with the truck
Matthew HConfusing signs, where exactly to park after hours, let customers know they will take pictures of car afterwards, better way to estimate gas used
Tytus MVehicle was dirty on exterior and had a weak battery possibly from having sat for awhile. No requested dolly .
David SWe turned the rental in after hours but was happy that they had an after hours box and so cleared marked.
Richard CLocation was easy to find and equipment was clean and in good working order. Staff at the office was friendly and efficient. Took maybe 15 minutes total from time entering the office until driving off with a moving van. Thank you.
RICHARD GThis was not our chosen pick up place for our U-Haul truck. We went to the Locksley Rd which was our preferred pick up spot. They said they never even had our reservation, then he said another U-Haul took our order and we were at the wrong one. We were never notified about a new pick up spot for the vehicle and we weren’t from the area, it wasn’t very convenient for us to have to find the new U-Haul pick up place on Lincoln. It just seemed like the people did not really know what they were doing or were giving us the runaround.
Robert CEverything was fine!!
James MExtremely poor service during pick up. We were scheduled to pick-up at 8:30. No one was around and we were to call a number but had to try and hold a conversation outside with freeway noise so loud we could not hear and answering the same questions repeatedly. Extremely poor experience!
charles iFriendly easy to work with
Scott MNo one at facility at pick up time. He was almost an hour late. Several calls with U-Haul main line resulted in misinformation, terrible experience overall.
Tony LI was led to believe that when the U-Haul business opened at 9:00 there would be someone there. My pick up was at 9:30. I arrived early to take care of any unfinished paper work. Only to find a sign saying if closed to call this number. Instead I went to check on another door I had seen 10 -15 ‘ away from it. It was opened and s gentlemen was sitting there. After a while a man came through another door and I found out I was at the wrong place. after looking around I went back to call the number left on U-Hauls door. It took me another 45 minutes to get the truck rented by talking and filling out the. Emails sent by a U-Haul Representative who said he could not be there something had come up he said he could be there in 20 min.. he gave me the option to wait for him or do it through the Email. . I opted to do email because I thought It would be faster. I then had 5 loaders and a driver waiting 45 min with me.. While I filled out the same info I had done a week before on line. With exception of drivers info. The whole idea was to beat the heat before it was to hot for us to load. We were having an unusual heat wave and at that time it was already 94 degrees. Is this the usual U-Haul policy?
Barbara AThe online checkout process was very difficult and the lock boxes are hard to use and are out in the hot sun. We had to use a rag to hold the padlock as it was too hot to touch and difficult yo open. No one was in the office to talk to and my call was returned about an hour later.
Sheri LI was fortunate to get a truck with less than 1,000 miles. The truck was extremely nice.
Gary NAlthough it was a rocky start with the vehicle I reserved not being available and had to go to another site to pick up a larger truck. It worked out in the end.
Doug AAwesome place to rent. I've never had a bad experience!
Deborah CGood customer service
Karen BThe after hour pickup and return are not very easy. Had to call the 24 hour line both time. And it took forever. Not fun
ERIK RVery friendly staff and efficient
Christopher Ki had a hard time doing the online check out. Does this location have a person that is at the office?
Robin N