The place I rented it from said I wouldn’t be charged if I had the truck back before the end of the day, the reason why we were 5 hours late because we moved almost 2 hours away then while we were unloading we had a tornado warning and had to stop and take cover, when I turned the Uhaul in I was charged a extra $100, I don’t think that’s fair because of what all we had to deal with
Melissa H
Customer Reviews for Barnes Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent by Barnes and U-Haul. No suggestion.
MICHAEL HPleasant welcome, transaction, and great communication. Highly recommend.
Steve CDrop off location and personnel were fabulous. Highly recommended.
Jeffery KEverything was EXCELLENT
TOMMY WThe truck was ready without delay, clean and drove well. Mr. Barns was very nice and professional.
Gabrilla WFriendly service personnel.
terry eTo notch
Juan LEverything was fine. Thanks
LUCILLE IAll electronic self serve, no one at location
JANICE TNothing. Absolutely wonderful experience. The owner/attendant is so pleasant and kind.
LAURA HMr. Barnes has always taken care of our moving needs. Great place to rent a U-haul.
James O…
Brett MWant ever be going back tried over charging me. And added an exact mileage that cause me to have to pay more. And I did fill truck back up and they trying to tell me I didn’t wish I took a picture of that.
Charlene SFix your terrible app!
Joshua FI was not happy at all with NC. They told me they don’t offer 25 bucks back for cleaning as stated inside the truck and there was more fuel than picked up and I returned it a day earlier and he said we don’t do that in NC. I was so frustrated and he never even looked for any damage just a very saddening experience. I would like my 3 returns to my card. Please
Nannett BBarnes Exxon was fine. Annoying phone call from UHaul suggesting different trailer, inappropriate for my purposes.
PETER KVery friendly and helpful, small town hospitality.
Kenneth WI paid $300 for 2 movers for 3 hours. A dolly and an appliance dolly. None of that was available. I was unable to contact anyone regarding the 2 movers.
Marjorie BI always use this as a drop off. Very friendly and helpful. Great customer service
Mary GWould recommend updating your checkout application so that it is more “person-centered” instead of “equipment-centered”. This way if you have one person checking out multiple items, as I did, then you don’t have to re-enter the renter’s information multiple times, which should speed up the checkout process.
Stanley VJerry Barnes is an outstanding representative for U-Haul. Very cordial. Very professional. And a good neighborhood business near our new home.
Ken SN/A
EDDIE MBarnes Exxon is the BEST!!
Melvin EFriendly and efficient
MARK WThe windshield wipers didn’t work. It was a 45 minute wait to get help. When I arrived in boone and paid for the day unit I discovered it had been rented to someone else and no other units were available.
Joseph PJerry Barnes is a helpful and considerate person, and he goes out of his way to help his many loyal customers.
Ella JI had to drive over an hour away from home to get this truck. I had made the original reservation at a location only 2 miles from my home but the day before my reservation uhaul called me and told me the closest truck I needed was 62 miles away. I was not happy about having to drive over an hour one way just to pick up the truck.
William DVery respectful and helpful. Smooth transaction with no issues. Thank you.
Tim CMr. Jerry Barns is very courteous, knowledgeable, and helpful. Barns Exxon is the first place I go when I need to rent U-Haul.
michael HOverall all a very pleasant trip and drop off with no unexpected issues along the way.
DRAKE tGreat Service . I would recommend this location to anyone considering a uhaul rental
ROBERT RExceptional service.
JOHN LThe gentleman of this facility was very pleasant and helpful. I would definitely go back and recommend them to people.
George CThe place was closed and in a little town that looked a little run down. I was with my husband so I felt safe.
WILLIAM AGood experience
Raymond kMr. Jerry was wonderful!
LEIGH TThey was really awesome and helpful, would recommend them any day.
REBECCA HTrailer was contamanated wiuh fish oil .had to throw my matress and boxsprings away !
JAMES Ggreat daler 100 stars
James GLike Family, Friendly. Always helpful
David Wgive out lollypops
James Gtruck was absolutly the right size for my small job.could not have had a better truck thanks uhaul
jerry bThe Barnes's always provide great customer service!
VALARIE AVery professional service and very friendly
WILLIAM NI wouldn’t recommend U haul to anyone! Y’all are absolutely trash. Thanks for ruining my Move and costing me more money than necessary... your Mom is still a Ho!
Joe BHard to get into. Full parking lot with no room
Joe BMr Jerry is always nice and very helpful.
phil e