Customer Reviews for Barretts Auction Ctr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Barretts Auction Ctr

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Amy S. on

Rating:

No one was there so I had equipment not on truck so I had to travel to another location to get it. The other location was open so I got to talk to a person which really helped. The location I was sent to wasn't one I asked for and you wouldn't let me change locations! I had to call in to complete my order and the guy was rude! Overall not a very good moving experience as far as you go.

John S. on

Rating:

Help hitching trailers

Caridad V. on

Rating:

The gentleman who helped me turn in my trailer was very nice, courteous and professional. I was in and out in a matter of a few minutes. I highly recommend this location.

stacy w. on

Rating:

Was inconvenienced by having only 1/2 tank of gas....I needed to make an extra fill/stop because of that. I also truly hate having to figure out about how much to add to get it to the desired level.

Stephanie N. on

Rating:

Online dropoff was easy.

John L. on

Rating:

Customer did not leave a comment.

Thomas W. on

Rating:

Customer did not leave a comment.

Jerald H. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

Customer did not leave a comment.

Larry B. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

Customer did not leave a comment.

Noah C. on

Rating:

Very nice people. Friendly and easy to work with!

DELWIN S. on

Rating:

Very helpful, and I would always rent from U-HAUL

tim g. on

Rating:

They were preparing for an auction, so there was a lot of items in the office.

Jameson L. on

Rating:

I love that there’s a place with in walking distance of me. But it would be nice if they where open later.

Sheila P. on

Rating:

I waited for an hour to get the truck cutting me short for time I was suppose to have. Got a text truck had to be back by 2:0 so couldn't get everything moved. Took truck back at 1:45. Business was closed up

Jack P. on

Rating:

Customer did not leave a comment.

Larry B. on

Rating:

Customer did not leave a comment.

Scott N. on

Rating:

Customer did not leave a comment.

Matt S. on

Rating:

Customer did not leave a comment.

Meining F. on

Rating:

Had trouble starting engine for uhaul and getting the door to even open it was frozen shut. I also had ordered a utility dolly and a furniture dolly , but I had to verbally mention it out loud or else they would not have given it to me (it was completely missed on my order or they did not review details thoroughly).

Nicole F. on

Rating:

Customer did not leave a comment.

Jim S. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

Jamie K. on

Rating:

Can't believe you don't have tongue jacks on a 12' tandem axle trailer, almost hurt my back trying to hook up to truck.

JODI W. on

Rating:

Customer did not leave a comment.

Philip G. on

Rating:

Very friendly management, easy to deal with. The trailer we rented suited our needs perfectly. We will choose them again when we need to rent a trailer in the future.

Andy P. on

Rating:

Poor service!!!

william z. on

Rating:

Customer did not leave a comment.

Betty F. on

Rating:

Customer did not leave a comment.

TERRY A. on

Rating:

Customer did not leave a comment.

WAYNE P. on

Rating:

There is nothing for the Barrett's operation to improve upon. They do a first class job with us every year which is why we continue to go back and also recommend them to everyone we can!

Catie S. on

Rating:

Customer did not leave a comment.

WAYNE P. on

Rating:

Patrick, Michael and Linda at Barretts Auction Center are "Top Notch" in customer service! We have and will continue to recommend them to everyone we can because of their tremendous business practices regarding U-Haul.

David P. on

Rating:

Customer did not leave a comment.

alan h. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

Gary B. on

Rating:

That did a great job for my pick up and my return ! Very fast !

David S. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Help with hitching trailer

Scott K. on

Rating:

Customer did not leave a comment.

jill r. on

Rating:

Make sure the equipment ordered is at the location. It took an hour to actually get the truck despite doing the express form on-line. I had to drive 3 miles to get the rest of my equipment.

Bob T. on

Rating:

Instead of being able to drop off at the closest location, I had to drop off at the most distant location. Very Poor.

Harold O. on

Rating:

This has nothing to do with the place. It was fine. The problem is that we booked the truck over a month in advance to pick up in Madison Wisconsin. Less than 24 hours before our pick up, we were told we could pick up the truck in Rochelle Illinois. That’s an hour and 43 minutes away from Madison Wisconsin. We were finally able to work out Something different, but it was inconvenient and cost more money. This is a totally on except a bowl way to do business. We will look for anywhere other than U-Haul to book in the future.

Joe S. on

Rating:

Customer did not leave a comment.

crissa w. on

Rating:

Customer did not leave a comment.

RICHARD S. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

Customer did not leave a comment.

Ken E. on

Rating:

Despite reserving the vehicle two weeks in advance, i was not told where it would be until i showed up at my preferred location in Plover. I then had to drive all the way to Rapids. This set us back at least 90 minutes. An email a day or two before would have been nice..

Kaitie D. on

Rating:

My pickup locAtion changed last minute which was stressful. Went to the original location and was told there wasn’t a truck...went to the changed location and the UHaul rep left because there was not supposed to be anymore pickups that night...but ours was changed after he left. Wish one way was cheaper

elizabeth m. on

Rating:

Customer did not leave a comment.

Kurt K. on

Rating:

Excellent experience!

Hugh O. on

Rating:

Customer did not leave a comment.

nik d. on

Rating:

Customer did not leave a comment.

Jay D. on

Rating:

Customer did not leave a comment.

Janis G. on

Rating:

Very helpful, friendly and considerate people.

tiffany b. on

Rating:

Over charged me miles an screwed up my bank account an me being able to pay the rest of my bills that were do as well as not having gas to go to an from work.

Doug M. on

Rating:

We only dropped off at this location after hours. So, I can't comment on the staff. The location is not very well maintained though.

David S. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

We were in and out in about 5 minutes. No hassles just excellent customer service.

chris a. on

Rating:

Thank you for your help!

DAVID S. on

Rating:

Always helpful and courteous.

Jeffrey V. on

Rating:

Customer did not leave a comment.

Gregory R. on

Rating:

Nothing ,service was friendly and convenient

Suzanne G. on

Rating:

Very informative. Very helpful.

John S. on

Rating:

Could not help hitch up as lack of staff

Mark M. on

Rating:

All good.

Todd P. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

Barretts were very accommodating and helpful to get me the correct trailer for the project that I needed.

Patrick D. on

Rating:

The men that was at the front counter was rude.

Ned S. on

Rating:

Have more of a manager on site to keep things in line.

Rosanne O. on

Rating:

Customer did not leave a comment.

Jeff L. on

Rating:

Customer did not leave a comment.

Rhonda M. on

Rating:

Customer did not leave a comment.

JENNELL L. on

Rating:

Recommendations Truck that will travel long distances at least has cruise control. Offer more mileage for extra use if needed during travel.

Mike W. on

Rating:

Customer did not leave a comment.

G. O. on

Rating:

Very helpful with all the problems I had at pick up. Worked extra hard to fix the problem and got me in touch with the folks who could help me. Great job on this end. 10 stars!

lyle d. on

Rating:

keep up the great service.

Sally H. on

Rating:

Customer did not leave a comment.

TOM B. on

Rating:

Customer did not leave a comment.

Catherine E. on

Rating:

Customer did not leave a comment.

JEFF S. on

Rating:

The rental process was quite spectacular, the staff was very friendly and helpful. The equipment was very good. HOWEVER, the return and subsequent effort to communicate with and resolve the issue with U-HAUL was absolutely HORRIBLE. The truck was rented until noon the following day. The truck was returned by 11:30 that same evening, by someone else that failed to return the gas tank to 1/4 full as I had directed them to do. I personally stopped at the location by noon in order to ensure everything had been done, including refilling the tank. I learned then that the truck had been returned with 1/8 tank. I stated that I would take it over (across the road to the gas station) and fill it up. I was told the truck was gone already, that the person who had reserved it that day had shown up early and taken it. I was told that they filled it back to 1/4 tank, that it took 5-1/2 gallons and that I was charged not only for the gas but also a $30 service fee. I was told by the company that it was not their problem, that once they put in into the computer that it was a U-HAUL issue. I called the customer service number and spoke with a female. The phone connection was horrible. I could hardly hear what she was saying. I had to ask at least 3 times what her name was because of the poor connection, which was not my phone. She ultimately passed along the complaint to the "Area Field Manager" and said she would have him return a call in 2 business days. She was not sure of his name, but after looking it up for a couple of minutes she learned it was someone called Billy Ray. Billy Ray called me back shortly thereafter and said he would not return any money. He offered a gift certificate toward my next U Haul rental. I told him to forget it, that I would not be using U Haul again. There is no excuse for this in my opinion. I went above and beyond to ensure things were done right by the noon return time that I had contracted for. The excuse provided by U-Haul, that the contract is for "up to 24 hours but ends upon return of the vehicle". I get that part, but to refuse to return the $30 "service fee" for driving the vehicle across the street for 1/8 tank of gas is absurd. Please feel free to share this review with any and all potential U-Haul customers so they are at the very least made aware of the return policy, let alone of the unwillingness of U-Haul to work with it's customers. Jeff Sleeter Wisc Rapids WI

Robert P. on

Rating:

Customer did not leave a comment.

Elizabeth Z. on

Rating:

The parking lot was covered in two inches of ice all over. We slipped many times trying to walk around. My husband actually fell while trying to attach the trailer to our truck and the tongue of the trailer landed on his legs. We knew the UHaul we were picking up from was closed on Sundays but it was clear that the parking lot had been coated in ice for days and no one had made any attempt to salt it or put sand down. Totally unacceptable.

Adam S. on

Rating:

Customer did not leave a comment.

Mark R. on

Rating:

Customer did not leave a comment.

Frank S. on

Rating:

Customer did not leave a comment.

Manuela H. on

Rating:

Customer did not leave a comment.

dave m. on

Rating:

Customer did not leave a comment.

WAYNE P. on

Rating:

Patrick and Michael Barrett have done an excellent job over the years of going out of their way to provide us with top quality, very reliable trucks from U-Haul for our delivery needs. These guys are far better than any other personnel at any other dealer we have ever worked with!

John G. on

Rating:

Customer did not leave a comment.

TERENCE D. on

Rating:

U-Haul went out of your way can to take care of me and my needs appreciate it thank you

Tom B. on

Rating:

Customer did not leave a comment.

MARK S. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

Can't say enough about them. Very helpful.More comfortable than previous trucks. We have driven several. We have to be on top as to how much we have used U-Hall in the past 6 years. Alert other customers!!!!! We got a call when we were on our way. Person said that the charge did not go through and wanted our credit card number to charge us. My wife handled it superbly and they never called back. When we delivered it to the location we did indeed have it paid for. This was a scam.

THOMAS H. on

Rating:

Barretts was able to get us equipment on very short notice, they are great!

Carl r. on

Rating:

Customer did not leave a comment.

Jeffrey S. on

Rating:

Process was very simple. Attendant was nice.

rick w. on

Rating:

Customer did not leave a comment.

Hannah L. on

Rating:

Customer did not leave a comment.