Customer Reviews for Barretts Auction Ctr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Barretts Auction Ctr

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Bob B.
Rating:

Customer did not leave a comment.

Kelly D.
Rating:

Customer did not leave a comment.

Bruce L.
Rating:

The mileage I was charged for was not correct. I complained to the place I rented it from, they were off by 35 miles. Also the license plate on the contract and the license plate on the truck were different states. The provider said they were going to check into it.

Beth K.
Rating:

Customer did not leave a comment.

Patrick B.
Rating:

Customer did not leave a comment.

Patrick B.
Rating:

Customer did not leave a comment.

Paul B.
Rating:

The location is only open until 5 PM. It was difficult for me to make it to the location so early.

Jon H.
Rating:

Customer did not leave a comment.

sue S.
Rating:

Friendly owners. THANKS

frank B.
Rating:

Customer did not leave a comment.

Jodi R.
Rating:

Customer did not leave a comment.

Tamela S.
Rating:

Unfortunately the pickup location was NOT the same as the reservation. The reservation was for 2730 8th Street South and the truck was at 4120 8th Street South. Also, the app required a lot of extra steps - adding a photo of a passport and an additional contact person. When I went to pick up the truck it took an additional 1/2 hour to wait for approval to verify my contact info before I was given the code to access the truck keys. Why not ask for this info when the reservation is made, rather when you are ready to pick up the truck? Using the app was NOT efficient and it was frustrating that the reservation confirmation and the location of the truck were different!

Tabatha B.
Rating:

Customer did not leave a comment.

Leslie W.
Rating:

;Was told to take it by other trailers back it up to another one and unhitch it myself. too heavy ahd to go get himm again and had to help him unhitch it. I am 70 and bad back and heart. terrible service.. Time before this with another trailer same experience. The worst uhaul I have dealt with.

Tracy P.
Rating:

Customer did not leave a comment.

Kevin N.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Yvonne A.
Rating:

Customer did not leave a comment.

Kevin B.
Rating:

Customer did not leave a comment.

Kevin B.
Rating:

Customer did not leave a comment.

Larry H.
Rating:

Customer did not leave a comment.

James J.
Rating:

Customer did not leave a comment.

Todd O.
Rating:

Don't park the trailers in the middle of a mud puddle. I rented a utility trailer, and it was parked right in the middle of a mud puddle. So I had to walk through the mud, to hook up the trailer. Tracking mud then, into my vehicle. Common courtesy would have avoided all of that.

WAYNE J.
Rating:

Customer did not leave a comment.

Leslie W.
Rating:

Customer did not leave a comment.

Teresa B.
Rating:

Fast and friendly.

Raymond B.
Rating:

Customer did not leave a comment.

Shannon C.
Rating:

Very friendly. Very quick rental process.

candy V.
Rating:

Customer did not leave a comment.

Samuel C.
Rating:

Customer did not leave a comment.

Andrew D.
Rating:

I had rented from another location in town previously and was dreading having to return to it. This location is amazing and people absolutely great.

David R.
Rating:

Help local location have enough blankets to meet the order request.

Vance K.
Rating:

Need to quit double booking.

Kristine N.
Rating:

Customer did not leave a comment.

Catie A.
Rating:

Customer did not leave a comment.

Jennifer S.
Rating:

Easy 24 hour drop off. Convenient and easy to find. We dropped the truck off the night before instead of having to get up early. Received a receipt for thing in the morning.

Patrick J.
Rating:

Other than cheaper rates all is good

Debra S.
Rating:

Customer did not leave a comment.

Patrick S.
Rating:

These guys really care about their customers they really do they took care of me and I have no complaints.

SHAWN Z.
Rating:

One tire was bald and the appliance dolly did not roll well. There was a big ball of plastic in the trailer when we got it. I was unaware that the trailer would not be tall enough to accommodate a refrigerator.

leann P.
Rating:

Customer did not leave a comment.

KEVIN K.
Rating:

Worry free drop off

Walter C.
Rating:

Excellant people to work with

Daniel P.
Rating:

We had put in our pick up location at 2421 48th St S, Wisconsin Rapids, WI 54494 when we made the reservation. When we got to the 48th St location to pick up the truck, the women at the desk was incredibly rude, didn't want to listen or even look at my reservation email, just shooed me away. We went to Berrets and HE WAS AMAZING! The women definitely needs to be fired or at least retrained in customer service.

Eric J.
Rating:

Make sure the equipment is actually available when reservation is placed!

Christopher K.
Rating:

SIMPLIFY THE MOBILE APP.

David T.
Rating:

The driver's side trailer lights fell off about halfway through the trip, so I am not sure what the location could do to preempt that.

Marco B.
Rating:

Customer did not leave a comment.

Crystal D.
Rating:

Not a thing! Thanks for helping my boyfriend get it hooked up!

TERRI S.
Rating:

Customer did not leave a comment.

MATT H.
Rating:

Customer did not leave a comment.

tom V.
Rating:

Customer did not leave a comment.

Robert F.
Rating:

I had to clean the blankets out of the truck and basically hook everything up myself. The trailer had a flat tire on one side and I was told to stop at a gas station to check it and put air in it. I also did not appreciate the fact that the gas tank was 9/16 full at the start of a 1200 mile move -- I would expect it to be full upon receipt of the equipment.

Richard W.
Rating:

Cannot really say. Everything was explained, the equipment was available, it was clean and in good shape. Charges were as set up.

Julie S.
Rating:

Customer did not leave a comment.

Natasha H.
Rating:

Customer did not leave a comment.

DIANE B.
Rating:

Customer did not leave a comment.

Dan H.
Rating:

RETURN PROCESS WAS VERY QUICK AND EFFICIENT, ATTENDANT WAS VERY NICE TO WORK WITH.

Henry S.
Rating:

Customer did not leave a comment.

mel R.
Rating:

none needed

Caridad V.
Rating:

I have gone to Barrett's/U-Haul twice in the last few months; once dropping off a one way trailer from Florida and now, a local rental. Both times my experience was a very efficient and pleasant one. I dropped off the rental truck after hours and having the ability to close my reservation online and place the key in a drop box was very convenient. I will happily continue to give Barrett's and U-Haul my business.

Richard K.
Rating:

Customer did not leave a comment.

Andrew M.
Rating:

Mention something about the drop off process before leaving the location.

Randall S.
Rating:

Always have a great experience here! Thank you

ANTHONY C.
Rating:

Customer did not leave a comment.

Bob H.
Rating:

It's not a huge deal, but you need to do a better job of communicating with your pick up/drop off locations. I originally was supposed to pick up the trailer at another location in the same city. When I called to check in, they told me it was down for repairs and not available. I got lucky that there were a few at this location, but this is not usually the case. I got lucky to get another one so fast, could have been screwed out of moving a car that took a couple weeks to plan.

Rebecca B.
Rating:

Barrett's was great. The owner was friendly and helpful. (I did, however reserve through the on line logistics and was surprised, the day before the rent, being told the trailer was in a town 25 miles away. Curious, but not Barrett's fault.)

Patrick P.
Rating:

I reserved a 4' x 8' cargo trailer. It was changed to a 5' x 9' ramp trailer 18 hours before I needed it with no chance to alter my plans. I needed a cargo trailer to move a large table saw and antique table. I needed to buy plastic tarps to cover the items to be moved 120 miles. Incredibly inconvenient. Expected better service from UHaul.

Arthur S.
Rating:

Customer did not leave a comment.

JIM L.
Rating:

They were to busy with there regular business to wait on me in a timely manner

Benjamin O.
Rating:

Customer did not leave a comment.

Jean B.
Rating:

It is easier to have a full tank of gas when we pick up the vehicle. Then, I know we just fill it up when we return it. Thanks!

Don G.
Rating:

Customer did not leave a comment.

Amy S.
Rating:

No one was there so I had equipment not on truck so I had to travel to another location to get it. The other location was open so I got to talk to a person which really helped. The location I was sent to wasn't one I asked for and you wouldn't let me change locations! I had to call in to complete my order and the guy was rude! Overall not a very good moving experience as far as you go.

John S.
Rating:

Help hitching trailers

Caridad V.
Rating:

The gentleman who helped me turn in my trailer was very nice, courteous and professional. I was in and out in a matter of a few minutes. I highly recommend this location.

stacy W.
Rating:

Was inconvenienced by having only 1/2 tank of gas....I needed to make an extra fill/stop because of that. I also truly hate having to figure out about how much to add to get it to the desired level.

Stephanie N.
Rating:

Online dropoff was easy.

John L.
Rating:

Customer did not leave a comment.

Thomas W.
Rating:

Customer did not leave a comment.

Jerald H.
Rating:

Customer did not leave a comment.

John L.
Rating:

Customer did not leave a comment.

Larry B.
Rating:

Customer did not leave a comment.

James G.
Rating:

Customer did not leave a comment.

Noah C.
Rating:

Very nice people. Friendly and easy to work with!

DELWIN S.
Rating:

Very helpful, and I would always rent from U-HAUL

tim G.
Rating:

They were preparing for an auction, so there was a lot of items in the office.

Jameson L.
Rating:

I love that there's a place with in walking distance of me. But it would be nice if they where open later.

Sheila P.
Rating:

I waited for an hour to get the truck cutting me short for time I was suppose to have. Got a text truck had to be back by 2:0 so couldn't get everything moved. Took truck back at 1:45. Business was closed up

Jack P.
Rating:

Customer did not leave a comment.

Larry B.
Rating:

Customer did not leave a comment.

Scott N.
Rating:

Customer did not leave a comment.

Matt S.
Rating:

Customer did not leave a comment.

Meining F.
Rating:

Had trouble starting engine for uhaul and getting the door to even open it was frozen shut. I also had ordered a utility dolly and a furniture dolly , but I had to verbally mention it out loud or else they would not have given it to me (it was completely missed on my order or they did not review details thoroughly).

Nicole F.
Rating:

Customer did not leave a comment.

Jim S.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Jamie K.
Rating:

Can't believe you don't have tongue jacks on a 12' tandem axle trailer, almost hurt my back trying to hook up to truck.

JODI W.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top