Customer Reviews for Barretts Marathon
(U-Haul Neighborhood Dealer)

358 reviews

690 W Mason Rd   South Lebanon, OH 45065

(513) 268-4995

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(513) 268-4995

690 W Mason Rd
South Lebanon, OH 45065

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Even though I signed up to pick the vehicle up from the app, I was unable to at the time I wanted. I had issues with the app, and when customer service finally fixed the issue, the vehicle was locked. I had to wait until the store opened to get the key. The guy apologized for his error, which is why I rate them average.

Trent M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
2.0

Inside of uhaul was trashed. Bottles on floor mats had mud all over them

Jeffrey C. 
Rating:
2.0

Customer did not leave a comment.

Brandy B. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
1.0

Barrett's is completely filthy dirty and so was the man that runs it. He was terribly RUDE. I would never go back to this location. Would never recommend this location to anyone. He jerked my paperwork away from me and would not give it back or make a copy for me. No excuse for this kind of behavior!!!

JENNIFER H. 
Rating:
5.0

Staff was very accommodating. Couldn't ask for better service. If needed will definitely use this location again.

Brandon V. 
Rating:
5.0

Everything wS great with the rental

VALERIE M. 
Rating:
1.0

The cargo area was not clean and we had to clean it. We was also told the uhaul was in one place when it was in a totally different place.

Jordan L. 
Rating:
5.0

Great place to rent a trailer.... would do it again and recommend!

Scott M T. 
Rating:
5.0

Customer did not leave a comment.

Santos R. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

stanley O. 
Rating:
2.0

The equipment was not up to the job that we described. The dolly was not big enough for the 1978 F250 that we went after. One of the tires went flat, and the truck slid off, puncturing a $300 tire and a tow truck had to help get the truck back on the dolly(another $250.Because there was no response from U-haul, we also had to purchase a tire for the dolly. A 10 hr. trip turned into a 36 hr. trip.

phillip S. 
Rating:
5.0

Nice guy. Very accommodating.

Richard T. 
Rating:
3.0

I had done everything online but picking up the vehicle still took 20 minutes. They couldn't find the key and their systems had been down for multiple days. This process could be much smoother.

Kevin S. 
Rating:
1.0

The pickup wasn't set up, the location didn't have a computer, and I had to spend 45 minutes on the phone with Customer Service, speaking to 3 different representatives all over the country to try and get this resolved.

TIMOTHY T. 
Rating:
5.0

The gentleman I met here walked me through the details of dropping off the truck we rented using the UHaul app. It was helpful that they were open on Sunday and able to receive the truck and guide me through the drop off.

GREGORY D. 
Rating:
2.0

Customer did not leave a comment.

Joshua C. 
Rating:
1.0

I wasn't able to get the truck until 50 mins after my start time. The truck itself has dents and big scrapes all over it. It got the job done but I will be much more selective in the future.

JEFFREY D. 
Rating:
5.0

We got excellent service at Barretts. The gentleman was extremely nice and helpful. We would highly recommend going to Barretts.

Angulic S. 
Rating:
5.0

I was disappointed I didn't receive discount price on renting an auto transport in addition to the truck. The dealer was unable pair two rental items (TM & AT) with one contract with in the U-Haul dispatching system thus two separate contracts were used.

James L. 
Rating:
3.0

No indication where to drop it off… looked like someone's yard with uhaul trailers

Gaye C. 
Rating:
2.0

Don't send out vehicles with known issues. Don't put a dolly in the vehicle if we didn't order it, had to use the pads to protect my furniture from your dolly.

Tony M. 
Rating:
5.0

It was an easy experience. Pete is a dream to do business with!

anne T. 
Rating:
3.0

Customer did not leave a comment.

kenneth H. 
Rating:
1.0

The person who was helping the checkout of the truck was extremely rude and used vulgar and abusive language. He was upset about something and was taking it out on the customers like myself.

Khalid S. 
Rating:
1.0

This was the worst experience I have ever had renting. At pick up the gentleman was rude and said “ I don't have any rental for this morning”. This was not a great way to start off my first uhaul rental. Once returned I was charged $70.50 for gas because he stated that is was at half a tank however when we picked it up it was below half. Please make sure you take a picture. During our rental we put $60 or 18.49 gallons which was more then enough to cover the 373 miles we used the truck. I will never rent from this place again.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Great easy friendly staff

DOUG G. 
Rating:
2.0

Customer did not leave a comment.

Clynn Y. 
Rating:
4.0

Clean up the area. Not attractive for a business.

Mark C. 
Rating:
3.0

The 10ft. rental absolutely REEKED of weed. My wife and I both got headaches. By the time we were finished loading, traveling, and unloading it had improved (we also sprayed a ton). We drove with the windows down. The site was not spacious and was very disheveled; once we got the owner's attention, he was nice but it was definitely understaffed.

Marc C. 
Rating:
1.0

Switch to another location. Man was not there. Then when arrived was rude to me and other people.

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

Dorothy M. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
3.0

I did not have the dolly nor the blankets in the truck. I picked up at off hours so I was stuck. I was offered a gift certificate, but I have not seen that.

david L. 
Rating:
1.0

This is the 2nd time in 3 months that I have booked with uHaul - different locations and the pickup of the vehicle has been a total cluster. Poor customer service (or let's say no customer service)

LISA D. 
Rating:
1.0

I asked for a face to face check in. However, there was no one there. So, after calling support I had to check in online. She was very nice on the support call and said after I checked in online I would then get a code for a lock box. There was no lock box. The key was simply under the drivers seat. That is completely unsafe and UHaul should stop using this location.

Jason W. 
Rating:
5.0

The representative at Barrets was friendly and knowledgeable.

earl P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
2.0

The employee that assisted with the transaction (Pete) was very rude since we were unable to get the 24/7 mobile pick up option to work. The unit did not have the dolly equipment as requested. Additionally, the mileage out on the unit did not match what we were charge. We were charged for an additional 50 miles when I only drove 25... I have pictures to verify the mileage out and mileage in. Overall ,very unpleasant experience. I will not ever use U-haul for future moving needs, nor will I ever recommend anyone to use this service.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Dennis V. 
Rating:
3.0

Not a deal breaker, but I would prefer full tank of gas so that I don't have to guess on fill up amount. Also, a “stop” sign on key return so that I can complete the online checkin prior to depositing the key.

Bruce B. 
Rating:
1.0

The poor owner has too much work. He did his best.

Steven R. 
Rating:
5.0

Small place but very fast service and everything went well

Douglas C. 
Rating:
1.0

The front left headlight was out. The guys who run the shop where we picked up are extremely rude. Don't come here.

Brady H. 
Rating:
2.0

Go to a 'real' U-Haul rental location. This place if unorganized and unprofessional.

Rich P. 
Rating:
1.0

The drop off was difficult. The U-Haul website kept shutting down and wouldn't upload our final images. I tried calling support but was on hold for over an hour before I was hung up on! So that's worthless to have.

STACI W. 
Rating:
4.0

Customer did not leave a comment.

EDDIE J. 
Rating:
5.0

The guy there was very nice and helpful but the system was down so I was delayed by 30 min. They also did not have the 15' truck that I originally reserved.

Thomas B. 
Rating:
5.0

I absolutely adore the owner of Barrett's. He's super nice and always there to help me. I rent from him all the time with my business.

AMBER Y. 
Rating:
3.0

Short handed that day but still took care of me with no significant wait time.

george M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Pete Barratt goes out of his way to be helpful. He makes sure you get the size truck you need for the job.

warren Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

None needed

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
4.0

Customer did not leave a comment.

billie jo S. 
Rating:
4.0

Make sure the system isn't down

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

allen S. 
Rating:
5.0

The truck was ready to go when we picked up.

Scott N. 
Rating:
5.0

Pete, did a great job getting me in and out fast. Very nice person!!

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Carrie W. 
Rating:
3.0

Customer did not leave a comment.

Jack S. 
Rating:
1.0

I've been renting trailers and trucks from U-Haul for many years now and I've rented from U-Haul from many different locations and I have to say this U-Haul location was the worst U-Haul experience I've ever had. The man running the location was as rude as they come. I had scheduled my rental for 3:30 pm and I arrived at the location at about 3:10 pm. The location was so nasty and dirty and looks nothing like any U-Haul location I've even been in, so when I went in I asked the man if this was where I pick up my U-Haul rental and he said, “Yes”. He then threw his coat on and said, “But you're out of luck, I'm leaving in 5 minutes and don't have time. He then said, “What do you want anyway?” I told him that I had an order number and a reservation for 3:30 and he said, “No, you don't”, I don't have any reservations.” I said I have the emails and order confirmation on my phone and he said wait a minute and let me go look. He then walks around the corner to what appears to be a closet with a computer in it and said, “Well come around the corner and come in here so I can see you” He said, “Well when I came in this morning, there was no reservations” But then he found my reservation and was pretty rude during the entire transaction. He wasn't happy that he had to deal with getting the trailer and dolly for me. I live 5 minutes from this location, but will drive 15 minutes to the next closest U-Haul so I never have to return again. Either that, or I'll find a new rental company. I do have to say that when I contacted U-Haul about the experience they were quick to respond and apologized for the bad experience and I appreciated that.

TIM B. 
Rating:
4.0

Customer did not leave a comment.

Aaron R. 
Rating:
4.0

Easy to go online and set up an order. Great people in this pick up location. The only problem is the interior of the truck was not cleaned.

IBRAHIMA T. 
Rating:
3.0

The location itself is a bare bones tow and repair shop, so it isn't much to brag about. The operator, however, is honest and fair. Don't mess with him and he won't mess with you. He's also very accommodating if called ahead with any adjustments needed that are in his control. Other than that, U-Haul makes the rental and return process pretty easy if you use the app.

Roger A. 
Rating:
1.0

The old man at Barrett's was not friendly nor helpful and made it seem like it was a burden for him to help complete the rental. I told him I did not receive my packing pads. I've called the uhaul number multiple times to be reimbursed for the pads.... poor service altogether.

Luke L. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Always helpful!

lori O. 
Rating:
1.0

Clerk/Owner was rude and seemed very bothered that I was even there. The facility was cluttered and filthy. I got the same cold shoulder when I returned the equipment. CoVid infection rate is high in this area. Clerk did not wear a mask. The store was so cluttered that you could not keep a 6-foot distance. I will never use this location again. U-Haul should reconsider this as a renting location.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
5.0

Friendly service, quick in/out. Nice to be able to fill out the paperwork on-line. That really speed-up the process. Will do business with Barret's again!

George L. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
3.0

The truck was not cleaned. (Interior was just dirty and prior registration was still present. ) The person checking us in didn't look familiar with how to use a computer. Was not impressed with this pickup location.

David R. 
Rating:
3.0

Customer did not leave a comment.

timothy C. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Great service!!!

JARROD N. 
Rating:
5.0

Very helpful, no issues

David W. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

yes. Mr. barrett is a hard-working single business owner. he was very helpful. The cargo van was new and very clean. This location is close to my home, so easy to get to and then return rented vehicle.

Connie H. 
Rating:
5.0

I've rented uhaul trailers a few times from this location. Always a pleasure to work with.

Connie H. 
Rating:
3.0

I have known the man that owns the marathon station for years , great guy . But , he is not only the owner , but the only employee . which means he is busy from ding to dong . Doesn't bother me , but I can see where it might bother some people .

BRENT M. 
Rating:
5.0

Barretts Marathon in South Lebanon is a great place to rent from. everything went as planned. Thank You

john S. 
Rating:
3.0

The low tire light was on the entire trip. clerk said he did not have time to replace the sensor ,but told me the tire was just fine. I just had to take his word that the tire was fine. it was annoying that it would not go away for the entire 1200 mile trip.

chris A. 
Rating:
3.0

The gentleman was very nice. The truck was ready.

Melinda M. 
Rating:
5.0

Pete Barrett was great to deal with and made everything seamless.

Tim W. 
Rating:
5.0

I have rented my fair share of Uhauls in my life, and I have never had a vehicle this clean or well-maintained. The manager clearly cares about his customers and their experience, especially during these uncertain times. My experience was excellent across the board.

JASON B. 
Rating:
2.0

This shop was hard to get in and out of. It was also very dirty

Timothy S. 
Rating:
1.0

Owner was rude and acted as if I were an inconvenience. The trailer we rented had a tire that had to be replaced during the trip, and the trailer leaked. The trailer was also dirty on the inside. Will not rent with him again.

Martin S. 
Rating:
4.0

Explain the gas option! Charging 7 dollars a gallon for gas is outrageous! I will never rent from you again!

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Great experience signing out and returning equipment.

James C. 
Rating:
2.0

This entire rental was a fiasco, but was more of a reflection on U-Haul and their reservation process than Barrett's, the service provider. I made a reservation for Saturday, August 15th for a 10-foot truck, renting from the BP Gas Station less than a Mike from my home. I received a confirmation the same day of my reservation with the correct details. Two days before my rental, I received an email indicating that I would now need to pick up the 10- foot truck in Lebanon at Barrett's, which was an additional 5 miles away. The day of my rental at the contracted time, I arrived at Barrett's for my rental. There was no 10-foot truck waiting for me. After checking in with the station employee, he indicated that “they had changed me to a 15-foot truck and were giving me the same price, so it's not a problem. I didn't RENT a 15-foot truck, because I didn't want or need one that size, and was already wary about getting ANY truck into the small parking lot to where my daughter was moving. Having no other option and needing to move that day, I took the larger truck, which was harder to maneuver and used more gas, increasing my costs.. If you do not have equipment to rent, don't send a confirmation indicating that you do. And further, do not change equipment and pick-up location without confirming with the customer. This was very much a bait and switch and a reflection of poor business practices. I will not rent from U-Haul again.

Ross H. 
Rating:
5.0

Customer did not leave a comment.

anthony F. 
No reviews have been submitted for this location.

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