Good stuff as always
Scott G.
Customer Reviews for Barretts Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally placed my reservation at another location and without notification it was changed causing us to drive to a neighboring city. This location charged us foe 300 miles which is obsurd. To prove this The odds of driving an even number like 300 is astronomical.
Keith M.The owner was fantastic, very busy with other rental so it took a little longer than usual. But it was college move in week I would definitely use this location again
willard B.Peter was great. Great experience.
Kelly B.Mr Barrett is very Knowledgeable
daniel G.Old and beat up gas station, you can't even walk through the inside due to the all mess, rude old guy that takes care of rental, don't even know how U-haul rents out of these third world country places
Axel C.A little hole in the wall place. The clerk was kind, but didn't have a bathroom that had been serviced. Also had us move the truck to a different location than where the trailers were (that was all there was at the time)
Nyon S.Have your customers use any other location.
Robert P.Great location very friendly, Barretts is the best location ever.
Andreas B.Pete is the nicest person I've met in a long time. Nothing could have gone better
Alex T.Clean up the place too much clutter everywhere.
Tim K.Clean up the area.
Tim K.I didn't get any paperwork or walk around inspection when I first rented the truck. Was told everything was in the email. The rental email also said the truck had a 1/4 tank and was barely 1/8 full. The cup holder was also completely missing. This probably was the biggest inconvenience while driving.
Jose R.I go out of my way to rent from Barrett's. Great customer service
Jonathan C.Be better
Ian B.The car I got was dirty and the side has dent and scratches that wasn't on their pic before. I tried to notate and take picture but something happened with internet I lost connection and never let me retake the pics. Also the steering wheel was horrible and it was out of balance that I barely drove through highway
Zafar K.Quick service. In and out in a few minutes.
Matt J.Uhaul rolling door was broken and took 30 minutes just to get it to shut enough to where it would lock. Nobody was even there when we arrived. When they did show up, they said they didn't have the reservation and we must be at the wrong location.
Trevor H.When arriving, I was told I "did not have a reservation" ... when I actually did. After that, service WAS prompt. Equipment could have been in somewhat better condition.
Gary R.Fast and friendly service
MICHAEL B.Pete was great with returning the truck! Super nice!!!
Bret P.Although the computer had my reservation wrong they worked with me and were able to get the truck.
Lisa C.This location opened 15 minutes late. It took another 20 minutes to get the computer opened.
Jeffrey W.The gentleman was outstanding with everything.
bob N.Place was extremely dirty. Gave me an old and broken trailer. Trailer came off going down the interstate about causing me to wreck
Roger M.dealer went out of his way to make sure i had what i needed
pete B.Tell customer where key box is located on the screen that gives key box code.
Cole G.Equipment was ready, clean and no delays. Friendly people, very accommodating and helpful.
GERALD H.Second time using this location. Both times no record of my reservation. My reservation was for 9am. Owner arrived to open at 9:20. Finally left at 9:40. It seemed like I was a bother. Box was dirty. Ash tray in cab had cigarettes' in it. Front end feels like something is loose.
Kevin J.Would of thought a dolley and moving blankets would have been in the truck. Next time I will be sure to bring them. Lol
eric P.The Vehicle overheated when i took it. I had to return it before i could even use it. The customer rep was very rude.
Urvish P.Outstanding service from operator at the Marathon. I'll go back to uhaul because of him,
tor D.respect your customers
Sasidhar Mukherj D.I rented a truck online , as well as a appliance dolly and 2 furniture movers . I went up to pick all that up and walked into a Hoarders Gas Station and no one was there . I yelled for him several times but no answer. I walked back out to talk to my wife for a few minutes, went back in and the gentleman is sitting watching TV as loud as it could go. I said “ Oh hey there you are†and he said “ Hay is for horses ,what do you need ?? I said I rented a truck online and he said and I quote “if you don't reserve it through me directly, I don't run around and get all this stuff together because I just don't have timeâ€.This from someone that was sitting on his butt watching TV when I walked in. Once I got through with him taking all my information the experience was OK , the 26 foot truck was the same price as the smaller truck so that was nice, and he warmed up a little bit before I left but this is not the first time I've tented from him and this is not the first time that he talked down to the customer. He has a bad habit of doing that. The only reason I rented from him again is because all of the other U-Haul‘s were out of trucks and I needed to get it that day.
Kenneth U.The place was a garage that had stuff everywhere and couldn't walk. When arrived the owner told me I had to wait 40-50 minutes bc he was installing brakes on another customers car. I tried to explain to him I had to be at a business before they closed at 5pm and couldn't wait that long. He then started yelling at me which caused both of us to get tempered. I told him I would call unadulterated and he said I can care less. I did call them and they called the owner to instruct him to rent me the trailer. He refused unless I apologized to him. Really? I had to apologize for him going off on me just to get my rental and to my location on time.
Jason E.Electrical hook up wasn't working Gas station pickup place a mess but he seemed to know where everything was The owner told us we could drop it off anywhere near destination but that is only if you wanted to incur a fee, which we weren't told about
Susan N.The person working there was very rude. When I walked up to speak to him because there was no truck assigned, I could already tell he had no interest in helping us. He stated he didn't know anything about the reservation and “it doesn't matter what they have. It matters what I have.†Meaning too bad if you have a reservation. He ended up letting us use a 20'. He at no point during our interact seem like he cared or wanted to help us. Other than the awful treatment by the attendant, everything was fine.
Sean S.The person in charge of the location eas rude, when greeted and mention the reservation he said I don't know what you are talking about, and gave a weird look. Not helpful at all. Location was convenient cause it is close to home but I will prefer a different place to be honest.
Lynda A.Horrible parking, mobile app doesn't work because you are in a dead zone, junked cars and hazards everywhere, not the friendliest owner, owner isn't good with technology.
Tony M.Always easy to work with here and they have several options available to rent.
Bradley B.