Customer Reviews for Basking Ridge Towing LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

The app was a real pain in trying to use it for the return. I was unable to get my phone to allow it to know my location.

Rating:

2.0

I’m not sure

Rating:

5.0

The location is a bit unmarked and difficult to find from the street. I only knew of this place as I am familiar with this area. The rental instructions were easy, the person manning the location "Aaron", is very professional and gave me perfect instructions. The backyard area where the trucks are stored is a bit tight, but still manageable. The truck was a bit dirty inside, but nothing to be bothered about. I had a good rental. (Only issue I have with the UHual, was that I thought that the full rental included upto 300 miles, but later I realized that it was limited to 200 miles and then a per mile charge was added). Thanks

Rating:

4.0

A bit hard to locate. No Uhaul signage on the street

Rating:

5.0

Perfect! Thank you

Rating:

5.0

Aaron was great! Thanks so much

Rating:

5.0

Great experience, Aaron was awesome.

Rating:

2.0

Tight driveway, difficult to find at night. Neighborhood was a bit sketchy.

Rating:

3.0

Truck was dirty in cabin. I reserved furniture pads. They were not in the truck.

Rating:

1.0

This was an absolutely awful experience. There was no office, just a lot. Nobody was there when I arrived. I got the truck 45 minutes later than scheduled. No body explained the fuel policy so I was charged an additional $60. Just a ripoff. I'm never using UHaul again.

Rating:

3.0

Paid for dolly but didn’t get it.

Rating:

1.0

Truck was dirty and hard to return due to lack of space

Rating:

2.0

Skinny driveway to access in a city environment , very little parking , staff not very helpful

Rating:

1.0

The moving pads and hand truck were not inside of the UHaul and when I went to dispute the app had a stuck loading screen, 4 times, in areas that had great service! Please contact me for a refund.

Rating:

5.0

Aaron at BRT Towing was great. He helped me through the disappointing situation U-Haul put me in and referred me to the Madison NJ location.

Rating:

5.0

It is better to deal with the location people, than the UHaul reps! Jerry at BST made the process of picking up the truck hassle free!

Rating:

5.0

u-haul verification process was horrible but equipment and location were fine

Rating:

5.0

Outstanding experience - quick check in - great truck and easy drop off. Thanks for the help!

Rating:

2.0

The reservation was for 1:45 PM pick up but the placed was closed due to the 4th of July weekend. I had to call 1-800 support several times until one of the reps transferred me to a supervisor. It seems like the reservation was not correctly set up and the supervisor assisted me to set it up and to get a code for the key box. I finally got the keys out of the box at 8:45 PM. On the return day I called the location, identified myself and my company name but the female hung up the phone. I drove the vehicle myself to the location and turned in.

Rating:

2.0

Facility had no Uhaul sign and no representative assisting customers. When I called UHaul with questions the phone rep said there should be someone at the location but there was not. There was no parking at the facility. There were 2 Uhaul vehicle spots and the rest were spots designated for the tenants of the building. I tried to return the vehicle early but there were cars in all spots so I had to come back later. The vehicle was basically clean but was dusty and unpleasant.

Rating:

1.0

No personnel at the drop off location. Drop off location is an unstaffed key drop. I even called ahead of time to tell them my dropoff time. Person on the other end seemed totally disinterested. Driveway to drop off point precariously narrow. Drop off location precariously tight. No indication from street that this a U-Haul particiating facility Though I may use U-Haul again. Never again to this drop off location. I'd rather travel 10 miles of of town to a safer, more fhospitable location. Please remove B.R.T. from your P.U. and Drop Off location lisst.

Rating:

4.0

The app was really bad yesterday. It crashed every time I tried to use it …making my check in and check out very difficult. I was not able to submit my pre and post pictures or log the mileage before. The app was really a huge issue

Rating:

2.0

The person at the location was late in arriving there. The final bill was not correct. Someone signed my name on the exit form. Very unprofessional t

Rating:

2.0

Vehicle smelled when I picked it up. I drove it for 6 miles locally and was charged $21 for gas I did not use. I can understand if I was charged for 1 gallon given the distance I drove, but this was over the top. I only moved a small light weight couch.

Rating:

2.0

Very awkward experience. The lock box had the wrong key. Without someone coming to open the drop-off box, which is where the right key was, I would not have been able to get the van. Will not use this service again!

Rating:

1.0

The pick up spot has no office; the truck was just parked in a tiny lot behind a small apartment building. Staff only reachable by phone. Someone from the towing company on that site had to find the key for the truck. Nothing was explained at pick up, just here's the key, bye. Also, we had reserved 12 blankets but were told they now had none. Additional fees not explained.

Rating:

1.0

The dolly that I was charged for was not available, and because this was self-service, I was unable to raise the issue.

Rating:

1.0

Place was unmarked. It was unattended. I had to call for someone to help me and got no answer. Finally a rude man called me back literally yelling over the phone as to where I should drop the truck. I had to enter a narrow passage way double park the truck as no spaces were available and leave the key in a drop box. A frustrating experience

Rating:

1.0

Location is not staffed. There is a sign with the address of an office down the street so we drove there, only to find that was closed and not staffed either. Called UHaul for help, got a phone number. The office said "the guy is there" which clearly he was not. Called the number again, and had to wait for someone to walk from another building to give me the keys to the truck. This was not a smooth pickup experience.

Rating:

2.0

The check in process was a hassle with no one on site. They didn't seem very experienced with the online check in and the app was glitchy. After an hour on the line with the location and separately of customer service we finally got into the vehicle. Additionally, I had requested to reserve my truck in Bayonne and Corporate switched me to Morristown which added 1.5 hours round trip from where we were located in jersey city. Wasn't planning on that the day before our big move and we lost more considerable time in the process. This is not the locations fault but and issue with predicting accurate inventory via corporate which feels basic.

Rating:

1.0

This was as usual a completely miserable experience The real question is… why do I repeatedly rent from you??? Your pick experience is awful. What’s the point in my telling you the problems. You employ sun zero people that are pathetic! Why bother.

Rating:

2.0

The pick up experience was frustrating. The truck was behind a gated lot and once it was retrieved and I was fully checked in an employee would not let me leave. They took photos of my ID to send to their boss even though it was in the app. I am incredibly uncomfortable that my license is on a random employees phone. When I was finally able to leave the truck seat did not move forward so it was very challenging to drive the truck safely considering I am only 5'2" tall. And finally the truck I picked up had an empty gas tank. After immediately being stalled by the employee for no reason I had to then waste time by going to a gas station before even starting my move. I filled the tank, but only ended up using about a quarter of a tank of a tank. Ultimately I ended up giving uhual 35 dollars worth of gas and I would like compensation for that. I have receipts and photos as proof.

Rating:

1.0

To pick up, had to wait for 20 minutes outside until somebody showed up for the key. NOTE!! THERE IS NO PARKING LOT FOR YOUR CAR!!

Rating:

1.0

The key was not accessible on site. I waited 45 mins for someone to come out to get the key out of the drop off box

Rating:

3.0

It was a difficult to find location with nobody available on site.

Rating:

3.0

The vans are great- super clean and seem new. The pick up and drop off was a little different than expected but the staff were easy to get in touch with and super helpful. It’s great to have a Morristown in town rental.

Rating:

1.0

They reported wrong gas gauge reading to try to overcharge the fuel. I already summit all the evidence and no response yet. You need to correct this issue now before I dispute all the charges.

Rating:

3.0

Have a sign on the front of the building indicating where the U-Haul is located because I got lost trying to find it.

Rating:

5.0

All good Excellent

Rating:

1.0

I could not find the owner to bring me the keys, and when I called the business number he did not answer. He sent an employee to help but the employee didn’t know what to do and gave me the key to the wrong vehicle. Place was difficult to find due to lack of clear signage and there was no parking for my car, and the employee did not know where to tell me to park (only where not to park). When I finally did meet the owner he was not apologetic or helpful in any way.