Sometimes suggesting improvements to an already good process that was put together by employees who know their business can result in that process being not so good.Harold M B.
Customer Reviews for Batteries and Things Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.CLAYTON S.
Customer did not leave a comment.James A.
Customer did not leave a comment.Dylan B.
Customer did not leave a comment.Anthony L.
Customer did not leave a comment.Adam Scott M.
the drop off location was changed on the contract from naperville to romeoville and I had to call to change the drop off location back to naperville. Other than that, everything was good!KENDRA L.
Customer did not leave a comment.Nathan C.
Customer did not leave a comment.Helen B.
The staff was friendly and professional: +1 star Vehicle nicely maintained: +1 star I forgot my water bottle in the vehicle and they returned it to me: +1 star Because I'm in a good mood: +1 star There was BROKEN glass all over the back of the truck in which I had to just move to the corner since I didn't have anything besides plastic bags to put the glass into. -1 star While I was highly disappointed in this, I'm sure it's not something that usually happens. So, I'm not going to rate one star out of spite.Andrew P.
Customer did not leave a comment.Huub K.
Customer did not leave a comment.James S.
Customer did not leave a comment.Kyle E.
Customer did not leave a comment.ADAN E.
Customer did not leave a comment.Nicholas A.
Dolly and pads were not in truck per contract. Made our move much more difficult and long.William S.
Satisfied Customer !!Robert W.
Customer did not leave a comment.Jeff D.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.Evan G.
Customer did not leave a comment.Beverly B.
You're entire rental process is shit. Uppity screwed me out of money and time. I will never use Uhaul and will never recommend your services. Such a waste of a company.Lindsey K.
Did not explain how the hitch worked and we had unsafe conditions result...PAUL C.
Customer did not leave a comment.Jaime A.
Customer did not leave a comment.JEFF W.
Everything was handled quickly and efficiently. The move went off great. Return was quick and easy.LLOYD K.
Customer did not leave a comment.Joann J.
The truck was clean and well cared for. Very nice employees.cheryl D.
When I call U-Haul I get a different story from everyone I talk to.Andrew C.
Customer did not leave a comment.Richard N.
Idk. They're the best.Dan V.
This review is for uhaul online services (not Batteries and Things, INC) - When submitting a preference online for location and time, if your location is going to be changed by 30 miles and your pick up time by 4 hours, the customer should be notified. When these changes occur, the customer should also be contacted so account can be updated so there are no issues when attempting to check in via 24/7 truck share mobile, as this also delayed my trip by 30 additional minutes.Mitchell B.
This location has excellent customer experience and service. Above and beyond for the customer thanksAlbert G.
Doors on truck was frozen up with ice. Had to clean the truck off and let it warm up for at least 30 mins. When I went inside I was offered a ice scraper to clean off the truck. Area was not even plowed were trucks were parked. The concern was to get the 2 trucks that were being transferred a few blocks away for that dealer. Why transfer trucks customer could of easily picked up from this location. So 2 dealers (Rental Pro's and Batteries in more) made a paying customer deal with there own rental. Time to start renting with another companySusan B.
Great service, no improvements neededBryan N.
The truck was on empty when I picked it up upon arrival. While I did get a fuel credit (VERY HELPFUL as it essentially paid for the fuel usage for us) it was not convenient to have to fill up before having to meet my moving crew as we were on a tight schedule. The staff was super friendly though and this was a very minor inconvienience. Because of the hours of operation at this location and because I picked up the truck right at opening I completely understand how it happened. Everything else was great!Jennifer D.
chains are not the correct length and very difficult to change. Tongue weight is quite high for me to lift. Chain hooks do not fit a uhaul hitch easily.Thomas F.
Customer did not leave a comment.Blake B.
Very satisfied with the truck rentalDonald S.
Customer did not leave a comment.Lauren W.
Customer did not leave a comment.Doug G.
Customer did not leave a comment.Melinda E.
When i booked the trailer and was told princeton illinois had ttrailer. Was sent to lasalle which was hassle. Did not have blankets and appliance cart i asked for making our job even harder. The customer service rep was beyond rude when we called on friday. I will never use u haul again. This was my first time using the service and i have never been more frustrated.Barbara B.
Customer did not leave a comment.jennifer S.
Customer did not leave a comment.doug L.
Customer did not leave a comment.Mary H.
I would suggest having the gas tanks full at time of rental. The customer then could return them full.Jim K.
Everything was good The U Haul associates I spoke with were very helpful with any problems or questions I had Thank Youcraig L.
Great job everyone ??Keep it upMargaret N.
The pick up and drop off have excellent people working for you. Your customer service department is very poor, I have dealt with Sprint and Comcast customer service and they have improved 100%. Uhaul has gone in the wrong direction not friendly or helpful at all. I will look into Budget and Penske in the future. I dealt with a Kim in customer service.Ralph R.
Checking out there was no problem. Done smoothly with no problems. Rental was taken on Friday morning and returned Saturday morning again with no problems, or so I thought. I received a call from U-Haul in Springfield IL, on Wednesday afternoon wondering why I hadn't returned the rental. Evidently it was not checked in at Batteries and Things when I returned it. I called and was told they had been busy and hadn't had time. I relayed this to the office that had called who in turn contacted the store. It has now been checked in and a receipt has been received. Very frustrating that it took 4-5 days to check in. Am not sure if I would rent from them againBrain H.
Make drop off process easier app said return was successful, and yet uhaul says they never recieved truck return i will not allow any further charges made to my account due to a computer error on uhauls endjohn G.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.Martian L.
I am lucky there was someone there. The key wasn't in the box and the guy that happened to be there had no knowledge of the rental.Ashley C.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Timothy S.
stay as u are.James C.
Customer did not leave a comment.terry L.
Everything was great! Had what we needed, when we needed it, fast, easy and clean!Norman A.
Customer did not leave a comment.John G.
Drop box was broken, so had to drop key off in the morning. Greeted by 2 dogs, and employee came in the room and didn't say anything to me. Finally older guy came in and just took key and said yeah the drop box is broken.David H.
Customer did not leave a comment.Donald K.
Customer did not leave a comment.robert W.
keep doing what you the best way that you can.august A.
Lower your mileage rate. Budget rental mileage rate is $.69Gerardo R.
Price per Mile is a little highGerardo R.
Friendly staff. Inspected the U-Haul and gave me positive feedback. He asked me if everything went well and if I experienced any issues that required attention. Overall I could not have been happier with both locations and my experience was above my expectations.Gary F.
very accommodating. took extra steps to be helpful and make things easier and more convenient. truck was clean and in good shape.Jeff S.
Customer did not leave a comment.Dawn A.
Customer did not leave a comment.MARTIN P N.
Very easy to work with everything was great. The staff at Batteries and Things were very polite and helpful. They took care of me Like true professionals. I would and will definitely use their location when I rent again.Mark F.
How about not robbing me? 1 day rental, charged for 3.Clayton G.
I reserved a truck days ahead of time in ottawa and was not notified until 24 hours ahead that the trucj wasnt available there. Uhaul refused to move a truck to Ottawa. Poor customer service. But the batteries and things location had incredibly kind and helpful workersGretchen H.
Customer did not leave a comment.Don B.
Better lighting for night drop offPaul F.
Customer did not leave a comment.Neil D.
Customer did not leave a comment.Allison R.
I reserved 5x8 trailer on line for 24 hours and pick up at 4:30 pm. I get to location, the guy (John) that handles U Haul already left for the day. Plus there was no 5x8 trailer there. Another customer returned the trailer late. The guy (John) that handles U Haul rental had to be called to come back to get me My trailer. I didn't get it until 4:55pm. As if my time isn't valuable. Then I get a call around 10am today from this guy (John) asking when I'm returning the trailer. I told him I rented it for 24 hrs and wasn't scheduled to return it until 4:30 pm. Which, technically I shouldn't have had to return it until 4:55 since my time was wasted. He (John) tells me that U Haul messed up and he needs the trailer back for another customer. And he (John) supposedly called U Haul, proceeding to tell me how he (John) cussed out whoever he was talking to. I had to listen to his filthy mouth. He ( John) was dropping the F-bomb and many other inappropriate unprofessional words. So I took the trailer back at 12:30 pm. 4 hrs earlier than I reserved it for. I will Never Ever rent from this place again. I had to interrupt my day. Not to mention, it was very upsetting.Joan R.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.JEFFREY R.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Ronad P.
Customer did not leave a comment.Stacy O.
Customer did not leave a comment.Tajuana D.
We requested a uhaul in Peoria and had to drive to lasalle. We were only given one day notice so we did not have time to look for other options. Customer service from uhaul office was horrible. Would not recommend uhaul to anyone but this location was ok.Michelle S.
One of the tires was really low (at half the pressure it should have been) which I had to fill up myself and there was damage to one of the side fenders that was not noted on pick up and I had to call back to the facility to make sure it was noted so I would not be chargesJeffery P.
Very good experienceTOM K.
Customer did not leave a comment.jerome K.
Customer did not leave a comment.Kendra A.
Customer did not leave a comment.robert W.
John was very knowledgeable, extremely friendly and very professional. Made what could be a stressful, very smooth.Jason B.
I got my Uhaul truck in a matter of minutes. It was clean and in pretty good shape. The staff at Batteries and Things were also really nice.Stephanie R.
Very pleased with the service providedJoel S.
Customer did not leave a comment.CAMERON S.
Customer did not leave a comment.Drew M.
Customer did not leave a comment.Norman A.
Nothing as far as I can see. Everything went as planned and was quickKenny L.