Customer Reviews for Batteries Unlimited
(U-Haul Neighborhood Dealer)

147 reviews

910 Commercial Dr   Richmond, KY 40475

(859) 353-6203

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 353-6203

910 Commercial Dr
Richmond, KY 40475

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

CAROL O. 
Rating:
4.0

I reserved a 10 foot truck more than a week ahead. The day before they said they only had a 15 foot. They had a newer truck with 20,000 they tried to switch me to, but the computer would not allow it so they gave me one with 84,000 to drive 900 miles to MN. You need to be more flexible and provide what the customer requests.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

CHARISSE J. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
4.0

Customer did not leave a comment.

Madeline K. 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
5.0

We've rented trucks and trailers from several local uhaul dealers, and the manager at this location was really great to deal with. Spacious and clean building, good sized lot, lots of moving / towing supplies available. This will likely become our first choice uhaul dealer when we need a truck or trailer.

Cynthia I. 
Rating:
3.0

Don't know why batteries unlimited charged my credit card another $10 something. I should of received a phone card before charging my card from them. Don't do people that way. Will not pick up or drop off there again.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Edmund S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

This location fixed my problem and was so helpful. He went out of his way to help me and it was much appreciated. I will definitely use them again for all my UHaul needs.

Carla H. 
Rating:
5.0

Great people to do business with

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

5 stars. Did great.

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
1.0

My experience was horrific. On top of moving expenses the man at the counter held one hundred extra dollars for some kind of deposit. That was bad enough except it's been two days and he still has not returned it to my acct. So I am walking to work because I can't afford gas and I haven't eaten in two days. I hi Ope u all happy with ur selves

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

ANANTH K. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

Paula T. 
Rating:
5.0

Customer did not leave a comment.

Paula T. 
Rating:
5.0

Customer did not leave a comment.

Lenora F. 
Rating:
5.0

Customer did not leave a comment.

Chelsey W. 
Rating:
5.0

Customer did not leave a comment.

Beth H. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

The truck was clean , but the cab was saturated with cigarette smoke odor. Would be great if you aired these out or used some kind of fabreeze …. Lol

Marty H. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Great service!!

Elizabeth S. 
Rating:
4.0

Even though there were a lot of uhaul trucks there, the outside was neat and orderly.

Julia R. 
Rating:
5.0

Nice people and good service.

STEPHEN C. 
Rating:
5.0

Great service people!

Chris S. 
Rating:
5.0

Customer did not leave a comment.

LEANNE B. 
Rating:
3.0

Customer did not leave a comment.

CASSANDRA M. 
Rating:
5.0

Customer did not leave a comment.

ronda C. 
Rating:
5.0

Great job

DEVIN K. 
Rating:
4.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

easy rental and pick up as well as drop off. truck bounces a bit but it is a large truck. 26ft

John R. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
4.0

Truck - feels like the ball joints are loosening as there is a bit of a clunk as you turn at low speed, smells like people have smoked in the cabin for years, ancient technology in it ... take these things out of rotation Location - not their fault at all but equipment asked for (furniture dolly) was not available ... UHaul needs to do a better job figuring out what is available at each location

Brian H. 
Rating:
5.0

This was a last minute reservation and the staff were very responsive to my needs.

Larry M. 
Rating:
5.0

I don't have not one complaint . I swept out the truck and I don't smoke so I returned it the way I received it. Thank you to the friendly staff at batteries unlimited.

wanda R. 
Rating:
3.0

Clean the insides a little better and make sure there are no service lights on. I had a tire pressure light flashing the entire time I had it.

Matthew A. 
Rating:
1.0

Y'all up for the second service I ever seen in my life

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

ronnie G. 
Rating:
5.0

Great customer service and very professional. Highly recommend!

Wesley C. 
Rating:
5.0

The guys were very helpful on checking the wiring on my truck just to realize as I expected it wasn't good. I ended up with a truck, got my job done and returned it same day making sure to fuel up before the return. Helpful team there to work with you and your needs.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
1.0

Better attitude from the guys he called and cussed me out BC something happened and I couldn't bring it back

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Hue T. 
Rating:
5.0

Customer did not leave a comment.

shawnda M. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
1.0

Unit was completely dead, lockbox for keys was nearly inaccessible.

Tony M. 
Rating:
5.0

Smooth experience. Would recommend.

Saul W. 
Rating:
5.0

Customer did not leave a comment.

bruce B. 
Rating:
5.0

Everything was good. No problems

Russ D. 
Rating:
3.0

Staff was helpful and friendly. Drop off was fairly smooth, but they don't have much room in their parking lot. We had a 26 ft truck and an auto transport, and it barely squeezed into the lot. But the location is very handy and it went well enough.

Paul M. 
Rating:
5.0

The employees were very helpful and polite. U-Haul is the company I recommend when you are in need of a moving truck!!

Debora S. 
Rating:
5.0

Customer did not leave a comment.

phillip S. 
Rating:
5.0

Customer did not leave a comment.

cassy D. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

The truck had transmission problems i believe, in 2nd gear, and the brakes need worked on, i was going down a small hill and when i used the brakes a loud noise started and lasted for about 5 min, i was not sure they were going to work, and then it did it again. i was closed enough to home to finish my trip going real slow, as not to go to fast in case they went out., i informed the person at middletown location.

Sheryl T. 
Rating:
5.0

Smooth transaction

Julia F. 
Rating:
5.0

Great people

John B. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

quick and easy

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

KEISHA C. 
Rating:
5.0

Customer did not leave a comment.

Marissa B. 
Rating:
5.0

Customer did not leave a comment.

debbie O. 
Rating:
5.0

Maybe have a procedure for informing customer about how to use the trailer AND the need to check the tire straps at regular intervals, (such as each refueling, etc). You do post instructions to check the oil at refueling, so I would think you could post instructions about the vehicle tow trailer also. Otherwise, everything else was covered.

HUGH S. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

SNIDER C. 
Rating:
4.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Kari R. 
Rating:
5.0

Everyone was great! Our sons car broke down on the way to Florida. I called and the representative (I'm sorry I can't remember her name) found us what we needed and where since we did not know the area at all! I will be using UHaul in the future!

Rick or MARIANNE Q. 
Rating:
5.0

Professional and clean

Ryan W. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

CATHY D. 
Rating:
5.0

Customer did not leave a comment.

CATHY D. 
Rating:
5.0

Customer did not leave a comment.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

Tony I. 
Rating:
5.0

Customer did not leave a comment.

Autumn R. 
Rating:
4.0

Customer did not leave a comment.

Van W. 
Rating:
2.0

They close at 2p on Saturday and are closed all day Sunday. I had a question about credit owed to me and they insisted that check out location was supposed to take care of it so I did not credit back.

luis A. 
Rating:
5.0

Customer did not leave a comment.

Tami P. 
Rating:
3.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

n/a

dan P. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

It was great.

Lucas G. 
Rating:
5.0

Customer did not leave a comment.

Evan S. 
Rating:
4.0

Real crowded need more space! Nice people!

Arch R. 
No reviews have been submitted for this location.

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