Explain the rules….seems to be a training issue, an incompetence issue or just a uhaul scam…
John D
Customer Reviews for Batteries Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was fast easy and nice service.
elizabeth hEasy in and out process, keep it up.
Brian FThe app is abysmal and glitchy. Would definitely NOT be using it again. I will either use the counter check in and check out our use s different company. The app was my only complaint of the entire experience.
Mark HNeed dolly for moving, no ramp on this vehicle
angie kVery courteous !
LESLIE RLower price for local use🙂
Tracy MExplain the return procedure when returning after hours a bit better.. I was a little confused....
William MTruck was blocked in and rented furniture pads were not in the back, but staff was friendly and the location and parking lot provided easy access.
Michael KNo improvements necessary. The staff was friendly & efficient. The teuck was clean & ready to go at my scheduled pick up time. Would definitely recommend this location.
Melissa WDrivers side window was left half way down and it rained the night before pickup. The drivers door had water standing in the handle area along with the floor and seat. Truck ran great. Pickup was easy. Would use this location again.
George BPick up and drop off was simple.
Franklin MBatteries Unlimited had great service when I called to rent a moving truck. They helped me when I was in a bind, and called me back as soon as a vehicle was available, just as they had promised. They were wonderful to work with and very friendly. Pick-up and paperwork were quick and I was able to get on the road!
ABIGAIL LThe truck didn’t go in reverse had the times it kept going from park to neutral. The truck didn’t have gas in it when I picked it up but we were charged extra for gas to fill it up. The truck also was dirty.
Pamela JAbsolutely no problems or complaints! A very moving experience! :-)
James ZRude and unwelcoming. Will not use again for any reason.
John BWelcomed to the location, equipment accepted with no problems, and asked if any other assistance needed. Good experience.
Dennis GExcellent customer service. 👍
Tamara HExcellent Service
Justin TStaff was pleasant and super helpful
Benton KI reserved the truck online Getting keys Was fast transaction. Will rent from them again.
ANGELA CEasy to pick up and use the truck however the interior was dirty and not well maintained as far as cleaning. I also find it ridiculous I was charged $10 for 2 gallons of gas.
Daryl HTruck had very low mileage but drove very rough. Seemed like it had a separated tire for tire problem. Started when I picked it up through when I turned it in.
Craig NNo all was good very helpful staff
Alex dWas given clear instructions on the exact amount of gas that was left and needed to to be left. The charge on the fill up was not fair $60.00. Will not go to this location again, I have rented uhaul several times and still have several trips planned but will not go back here.
SHERRI CNeed to have wheel chocks available when dropping trailer off after hours.
Michael DFriendly, helpful will use this place again.
William DService on both ends of my triop was first rate. I'll always rent U Haul.
Alfred BMake sure if a reservation is made in advance, you need what is needed.
Ashley SThey forgot to return the u-haul after i drop it off. I had to call multiple times to get it actually returned. The customer service on the phone at the store was very unpleasant and disrespectful.
AMANDA AGreat place to rent a Uhaul!! Staff is very friendly and accomodating!!
Chris MStaff friendly and helpful
Gwendolyn HPhone customer service is very poor. Not talking about this location.
Randy SImprove your customer service when customer calls for help.
Randy SI have driven 4 Uhauls over the past two years. Not a single one had decent wiper blades.
Julie LI had an excellent experience, can’t think of anything that needs improvement.
Douglas SDealing with Batteries Unlimited in Richmond for my Uhaul rental was a worry free experience. Staff was courteous and answered all our questions. Will definitely used again in the future.
Chris MDropped off. Parking area was nice and plenty of room.
MELINDA GCharged for a fuel charge when it was returned with more fuel than when picked up.
Randall MI gave them the mileage I was traveling and turned u-haul in same day and later got a charge for $126.00 on my card account. Location saying that I drive double mileage then my trip.
ASHLEY NVery satisfied with the service I received on the equipment. Will return to the next time I need something of this nature
Robert DMaintenance on the trucks they really could use some
Raymond DThe machine was really clean, just needs some maintenance. I'm going to write no because these questions should be 2 separate questions because they don't relate or have a more precise question. The 26' box truck I had got the job done but the truck probably could use some maintenance. I think one cylinder was intermittent or not working. Could hear popping, backfire noise more noticeable under load. Once stopped and opening the door could smell rich exhaust fumes. Radio didn't work, fan 3 on ac doesn't work, steering really loose.
michael bGood guy! Helped me connect trailer and was efficient with the rental process.
Larry PThe 26 foot truck was clean, tires good, looked good from the outside but engine needed serviced. Oil was good but engine misfired, operated on 6 or 7 cylinders of 8 under load or acceleration. Gasoline consumption was higher than expected and steering needed service. At 157,962, the truck likely needs spark plugs, plug wires and fuel treatment, probably tie rod ends and steering inspection before next customer uses it.
Jerry Pnothing...everything was good.
GARY IOverall a good experience. Price is a bit high.
William SGot there and trailer light was not the same plug for my truck and was told to buy the adapter really should have been supplied one.. so this really inconvenienced my whole plans
James B