Maybe coordinate with the initial location to see how much gas was in there when I got it. I didn't receive the usual paper when I picked up to show me where the gas level was.
Anita G
Customer Reviews for Baumans Carpet And Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the second time I rented a truck at this location and both times were stress free and very smooth and painless. The employees go above and beyond to be courteous and helpful they are also very knowledgeable about u hauls policies and what they offer. All aspects of the rental were clearly explained and as were instructions to return truck. I would recommend to anyone needing a uhaul to go to Garnett if it's available because the drive is made up for by something no one really holds dear anymore a good work ethic and a strong family business surrounded by our savior. God bless and ty again baumanz. See you next rime
lindsey lAll Good.
Luke DNothing
doug mWhen I picked up a rental truck fuel was at 1/4 tank. I needed to put gas in it to get to my destination so I filled it up. I wasn't sure of fuel mileage so that the reason to fill it up . I was told to return truck with same amount when rented. I used 1/4 tank on the trip which left 1/2 tank of fuel I purchased not used. I was not told or had any paperwork stating excess fuel upon returning would not be reimbursed upon returning truck . I don't know why but this isn't right and I feel I was taken advantage of by the U-Haul rep when I picked it up and by the company. That's a lot of money that U-Haul is taking from me . Not to mention the problems I had setting this truck rental and tow dolly up Not a good experience with U-Haul . A response would be appreciated. Thanks
Ivan CNA
Mark WFound Black Widow spider in the cargo area of the 26’ truck I was given and inside the cab was filthy.
Frank PVery nice people!
Robert sGreat staff, great service, great price
Deborah SThe keys were not in the lock box. Uhaul could not get a hold of the owner. It was a Saturday and the location is not scheduled to be open however I was lucky after waiting around for an hour I did catch someone going into the office and they were able to get a hold of the owner and release the keys to me.
David KNothing
Pamela CI was charged for 24 blankets that were not in the truck, U-Haul said to contact the local site where I picked up the truck, the local site said only U-Haul issues refunds. The site was closed when I picked up the truck even though their posted hours indicated they should be open.
Shane LEveryone at every level was eager to help me get in a vehicle that would fit my particular need. In this case I needed to move a 6ft Yamaha Baby Grand safely from one home and deliver it to another without losing intonation or sustaining any damage. These particular pianos can weight nearly 1,000 lbs and the ride needs to be good as well as being equipped with long ramp flush to box truck flooring. If I were to make a recommendation for improvement, I would ask that U-Haul bring their strapping rails out about 3/4" to 1" so that heavy duty strap hooks can fit through to be wrapped around the rails so they don't vibrate loose during the ride. Also, it would be nice if the rails were made out of a stronger, more rigid materials to better secure the more valuable furniture or heavy instruments like grand pianos. that's just a suggestion. The price for the 15ft box truck was very reasonable and the truck ran very well. I would definitely go to Bauman Carpet and Furniture to rent their equipment in the future. I just recently learned that they were managing a U-Haul location. Thanks
mark pThe people were SO nice and SO accommodating. We didn't see that the rain was gonna be so heavy in the weather report initially, but by pickup time we had a downpour and they still did an excellent job helping me while we both got completely soaked. Can't find people like that anymore. Thank you!
ERICA WAnnie took the keys and smiled gently as she said she would verify that everything was in good order quickly. I later received an email with an adjusted amount as we went over on the allotted mileage. The store looked great and we're considering buying furniture from them. Garnett seems to be a lovely town and we're glad to have moved here.
Brandy GWe dropped of the truck 2 1/2 hours before due and just filled with gas. The gentleman who was called to ask help a customer check in a customer for Uhaul was asked if he could help a Uhaul customer and I geared him sigh and said he guessed he could. He was ok enough just not truly enthused about having to deal with the Uhaul. Then after we left I get a $13.13 charge for gasoline when we left the gas station 5 minutes before dropping off and put $60 in to get it back to 1/2 a tank. So I’m not sure if truck was looked at if it was on incline but we know when we dropped it off itv as a 1/2 a tank.
Melaine SDidn't really appreciate being charged an extra $30 For being a few minutes late Plus I had to wait for them to get on the computer And log on to return it So I was charged for late charges
GEORGE MLights not working, wires broken on tail lights and markers lights
donald mThe local Uhaul is great but the attitude we get from Uhaul is less than stellar.
merle dYour trucks need cruise control. They also claim to have 4 ports to charge devices but only had one place.
Jeffrey RHad problems with computer system!
terry hEveryone was super helpful, kind and eager to help. Great experience.
Alex MVery kind and helpful with my last minute reservation. I was there full focus during the whole rental process.
Audra PWorked out perfectly! Price was right!!
GREG GI ordered 12 moving blankets, 1 appliance dolly and a box dolly. They had none of the above. The gentleman did not know how to remove them from the total amount Charged. Very upsetting.
Deborah MFirst of all some of your people are crooks they tell u One thing and then they break it of in your ass. When you go to pay. Then your company try s to make the people that helps rents your stuf look bad. Wow you need to hire good cordenators. SHAME on YOU.
RICKY Ldrop off location was not as I had requested online, but was not a big deal. not sure how it got changed.
Tammy SThis was not the location I wanted to use . I had to go 40 miles out of my way to get the truck. Plus we were late to other places we were to be.
kenneth aI only used the truck for one day not the two as reserved but still charged for two days. Not happy. I want a refund for a day...
REGAN SThe trailer was clean but had broken seals which was not visible from the outside. The trailer leaked water in a small spell of rain and damaged about $3000 of wood products.
Noreen D