Agent was very courteous. She will always make your team proud!JOHN S.
Customer Reviews for Bay Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure all returned units are inspected eg..lights and brakesALAN W.
The trailer I rented was perfectly suited to the job! A great piece of equipment! And, the customer service was Outstanding! The Attendant was friendly, accommodating, knowledgeable, and professional. I'm 100% satisfied with the entire process, and will definitely use this service again.Pete M.
Hotel could have provided me with Thier WIFI as phone reception was not available at the truck pick up locationBijan K.
The customer support officer was really helpful and helpful in towing the trailerVishnu R.
It was so convenient to be able to pick up and drop off, close to home, and not have to drive into Kingston. It saved me money on kms too. One challenge is that being rural, it can be difficult to get through the mobile account prompts. The very nice managers of the property were able to give me a wifi password on pick up day, and this helped my drop off go very smoothly. Had they not been around however, I would have been stuck. Perhaps Uhaul could provide this if we need to call them. I will definitely return to use trucks from this location, and stay for Caribbean food when my job is done too!Angela M.
Super friendly.Richard P.
Nice, heavy duty, well looked after equipment and the lady we dealt with was incredibly friendly and helpful. It was like dealing with a family member. A truly enjoyable experience .Richard L.
Customer did not leave a comment.Stanly P.
Customer did not leave a comment.Annie B.
Customer did not leave a comment.peter V.
Customer did not leave a comment.Scott G.
Super friendly receiving agent.Richard P.
Customer did not leave a comment.Heather G.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.ROSS T.
Customer did not leave a comment.GUY P.
The tightening device was very hard to use, we didn't trust it and took a friends trailer. Later when I returned your trailer I ( nor the clerk) could get it off the ball on my truck. I had to pull the pin and leave my receiver behind to get picked up tomorrow. So something isn't right with it, perhaps it is bent or dirty?WILLIAMLP E.
It would be good if the bigger trailers had a tongue jack. Even when they are empty they can be difficult to lift up to the hitch and position it over the ball.MICHAELV U.
Service was fantastic, easy and quick.TERRY C.
the young lady was wonder full and went above and beyond!JOHN R.
Thank god for Melanie! I spoke to two different agents and they both confirmed a pickup time of 7:30 pm including sending me a confirmation text. I arrived and they were closed as they do every day at an earlier time. Lucky for me Melanie had stayed later after she was finished worked and was able to check us in with our trailer. I am thoroughly unimpressed with uhaul lately as there have been issues the last couple times booking with your company. The fact I spoke to two separate people and got a confirmation time in text and all three were wrong is unacceptable.rebecca L.
Customer did not leave a comment.RAMSEN O.
The owner was so extremely friendly and this was the best Uhaul experience I have ever had! The car itself was so clean and she even had it warmed for me when I got into it! I would 100% recommend!EMMA T.
Customer did not leave a comment.WILLIAMM C.
Customer did not leave a comment.CRAIGR S.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Rob M.
Customer did not leave a comment.John L.
Customer did not leave a comment.JOANNE C.
Contact person was wonderful. A very pleasant lady and very efficient. Would use this facility again.ALBERT V.
Although the locations were great in terms of appearance and customer service. So very happy with thatâ€¦. But there is room for improvementâ€¦. The original plan was for me to pick up at Seeleys Bayâ€¦ but the lights on the trailer were not working and so I had to go to Kingston. So in the end with the extra time I actually â€œpaid moreâ€ for the rental. Uhaul should empower all employees to ask the customer â€œsorry for the inconvenience how can we make you whole?â€ And then empower them to make it happenâ€¦ No need for surveys if they do thisâ€¦.RICHARD V.
Great people to deal with. Made the total experience stress free and easy.Larry C.
They were extremely helpful and made me feel very welcomed. Wonderful to deal with. My return there was so easy and pleasant. Absoulutly great folks !LAWRENCER C.
Customer did not leave a comment.Nicole Z.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.CHRISTOPHERRAYMO M.
Very friendly, easygoing.Kate T.
Customer did not leave a comment.JOHNP C.
Customer did not leave a comment.James G.
Customer did not leave a comment.Katherine T.
Appreciated having a U-haul location so close to home. I ordered Wednesday night and the vehicle was available as requested Thursday morning. Service was efficient and friendly and the location and equipment were clean an easy to navigate. Would definitely recommend this location to others!PATRICIAL M.
Customer did not leave a comment.SEANKENNETH S.