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Ralph M.
Customer Reviews for BBQ World Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice and easy service
Armando Z.I Love this location
NEFTALIERNESTO T.Everything was done professional. No Recommendations for any changes.
vivian L.Although the pickup & equipment were acceptable, your customer service phone service during booking was really bad. I kept getting transferred multiple time by people who didn't know what they were doing or how to solve simple problems.
ROLANDARTHUR R.Used this location 3x highly recommended
SHAUNTHEODORE L.Great service friendly
MICHAELC R.The employees were great
OSCARULICES F.I got greeted as soon as I opened the door. Excellent customer service. Definitely a 5 star location!
ERIC S.Keep good
LIZANDRO T.I'm proud to rent uhaul in this location thanks
JEANT F.The manager was a awesome dude with a great attitude & character treated me with respect & even catered to me, which was extremely nice of him, he made my experience in his office pleasant,
willfreo D.nothing is excellent
Godofredo P.Quick friendly service.
Dave S.friendly,professional
Jaime R.We have just started rented from this location. Staff is always friendly and helpful. Equipment was clean and worked properly.
Kevin T.Very friendly location. Quick and helpful. Would recommend and use again!
Seanmichael B.This was the first time I ever rented a van/truck to drive to South Jersey & a friend happen to mention to me right before I was leaving that I probably couldn't drive on the parkways so I called and confirmed this was true so that made my trip go from 2.5 hours to 4.5 hours. I think it would be a great service to your customers if you provide them informative info. such as this in advance so we can better plan. When I called, the rep was nice enough to suggest a truckers app which would also would be a kind service to your customers. Just saying :)
Christina D.Very good service
Darlene D.Courteous service.......they did a nice job.
STEPHEN S.Best uhaul I've been too! Staff was so nice and accommodating. Other places make you feel like your putting them out of their way. Not this place. Weill definitely be using them again.
Kyle H.Nothing
Marc T.The gas tank wasnt completely filled when we took truck, meaning the needle wasnt on or pass the F on the gauge. The truck had bags of chips, soda bottles, and Gatorade bottles in the doors and behind the seat. I mentioned when I picked the truck up that I didnt want the additional $14 coverage, however during the checkout process it was added to my bill. There was a button that said "I do not agree with the charges" during the virtual check out process but its was nearing my return time, and I didnt want to risk checking out late and being charged more money going through all of the prompts. I understand the convenience of the virtual checkout, especially after hours, however I wish we would have been given a heads up to the process, as we were only told to park the car and there would be a drop box for the key. Luckily we got to the location at 4:30, because the entire check out process took us 30 mins. I'm sure next time it will be faster because we know what to expect, but as a first time customer it was off putting. I want to say I was greated with a warm welcome, and expedited service when I first entered the establishment. All of the staff were friendly, smiling, and welcoming. One of the staff made sure to confirm that I didn't want the $14 additional charge, which I appreciated, but was disappointed that upon self checkout, the charge was there. I will use this location again. I was able to book with less than 2 hours out and the truck did the job it was supposed to. I would like a completely full gas tank next time (we took pictures for confirmation), if I'm expecting to return it completely full; and perhaps not have to clean up the trash from the previous guest before returning the truck. Especially being that I have to provide pictures through the self check out app to assure the truck is clean. The check out process was a hassle because we weren't expecting it (having to turn on locations on our phone, unblock the uhaul setting, take pictures, etc.) However, luckily we returned at 4:30 (30 mins before our return time of 5p).
Sheona G.N/A
Chanel B.The staff at Barbecue World Propane Bay Shore U-Haul dealer were a PLEASURE to work with. They are very professional and take their U-Haul rental business very seriously. I rent various types of U-HAUL equipment all the time, and this was my first time at this third party owned U-Haul (not corporately owned) partner. They made both checking out and returning the equipment very fast and efficient. I felt like they valued my time, valued me as a customer, and their equipment is very well maintained. I would not hesitate to use this location for future equipment rental needs.
Brian S.fast transaction, great service
Anthony M.For what we needed the truck for it was just fine.
PJ C.This was one of my worst U-Haul experiences ever. I had a reservation booked for a larger truck at a different location and it said to click on 24/7 share for easier access. Once I did my pickup time automatically changed from 10am to 7:30pm the day prior to pickup without notice. This will be my last U-Haul rental after this. My previous reservation was 23363099. I am beyond disappointed and angered by this experience
Kevin W.Trailer was hooked up fast. And had no wait time. When I dropped it off thevworker came right out and removed it from the truck in seconds. Deff recommend this place
Gage A.I'm U-Haul fan usually It's my go to . Transaction Was always so quick and easy. This time. I rented a pick up for a few hours. It was clean. Started it, check engine light stayed on all different lights were flashing and my top it off. The car barely moved. I literally came home with the car and brought it back I didn't trust it and thought I was going to break down. U-Haul actually actually gave me my money back. But then toom it again. Not even going to begin on the checking I.
Michelle K.Very easy check-in and check-out process. Equipment was in excellent condition.
Jay T.The only problem I had renting a truck from here is it lost power as I was driving it home after leaving the place an had to bring it back
MATTHEW M.nothing
RAYMOND L.Feels like I'm part of the family when I rent from them. I wouldn't go anywhere else.
DAMONC S.I was quoted one price on the phone and charged significantly more (~$250). I called twice in an attempt to rectify the situation. Both times I was told Paul would call me back. Still waiting for the call and resolution.
Jude R.Cab smelled like cigarette smoke
GARYM B.left driver rear signal not working for my entire 200 mile roadtrip. i am requesting the cleaning fee of $25 be returned to me since the app would not let me exit the program without submitting photos of a clean van I returned. I did not have possession of the keys when the pictures were being required to take.
Thomas F.Nice people! Fast and easy check-in. The van I rented was first class. Clean, well maintained and easy to pick up and drop off. I will be back to these guys for my future moving needs. Thank you!!
Daniel P.Nothing you guys were great
Daniel D.Our truck didn't have a ramp. Please ensure there is one for the next customer
Mutshipay M.AC DID NOT WORK AND WINDSHIELD WAS CRACKED
Kelly M.Equipment was clean and comfortable. Staff was professional, helpful and friendly. This helped tremendously. Thank you for your great service.
Ana A.Tow dolly lights did not work but I had my own
Brian W.No complaints - quick, efficient and pleasant!
Ronald H.Make sure you tell the customer
RICHARDA Z..
Frank F.The whole process was excellent!
CHRISTOPHER M.Excellent customer service. Both reps were friendly and informative.
JEFF F.This is my first time renting a u-haul, the experience was good, the staff was accommodating and professional. The truck was clean and well maintained, the gas gauge was a little weird but other than that no complaints. Good experience!!!!
DANIELLERENEE S.The staff is great and polite I went there often always quick easy check-in and check-out. I think they're all doing a great job thank you
ROYM JR P.Great experience, wonderful staff, super easy to rent move and return
Hallie H.Paul was very friendly and knowledgeable about what I needed in the whole staff there was friendly it was a very pleasant experience
George R.rented a truck for moving with an easy pick up and easy drop off. the truck was exactly what i expected. definitely use again if i need a truck
Carolyn K.Very accommodating staff. Everyone was real friendly.
Michael B.Rented a van there many times. Fair price great customer service. Quick check in and out.. Keep it up and I will keep coming.. Thanks..
Roy P.They actually gave me tips to save money on my rental. This is my go to Uhaul rental spot.
CHERYLM K.I was very satisfied with their service
MA A.Nothing
Ronald C.Everything was great
Angela B.