Customer Reviews for Beach Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Beach Mini Storage

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Vincent S. on

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Arrived at location, 9:00 AM opening. Employee didn't even arrive until about 9:08 AM. Employee had no knowledge of my rental appointment and we had to wait 2-3 minutes (very little exaggeration here) for the computer to boot up and she could log in and confirm. Computer was a laptop that was stored in a cabinet, so it had to be connected to power, ethernet, etc. prior to the boot up. I have my own dollie and everything was in boxes, so we needed nothing additional. I drive off the lot and make a turn only to hear a bang in the rear of the truck. A dollie and several furniture pads were left in the back of the truck. Since this was to be a one-way rental, I had to drive back to the facility and turn in the furniture pads and the dollie. It was a late start to my move, which ended up with timing at delivery that coincided with the line of storms on January 4th. Not the best of experiences. Also, it might be good to explain to a customer why a 5.00 environmental fee is added to the bill at the time of pickup.

bill H. on

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Sandra N. on

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Dixie P. on

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Kim M. on

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I think they're dis honest about billing, gas and millage.

bill H. on

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keep doing a good job.

Danny D. on

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Absolutely nothing, The people at this location are professionals. They could not have been nicer. I will not rent from anyone else. TOP notch all the way.

CHRISTOPHER B. on

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David L. on

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Robbie S. on

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Freddi W. on

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The smart phone uhaul thing was terrible! No matter what I did, I couldn't figure it out. Neither could the employee. He was very helpful, however.

Sandra S. on

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On the phone I had a great experience with the man that help me very helpful. But when a went to pick up on Saturday morning the girl that was there was not friendly or helpful at all she did t even show me where the truck was couldn’t get off the chair for nothing . She tell me just look for the number which I had to go several time in the office for her to explain . But finally I just try the key into I located the truck but the same way I said that she was not helpful at all . I can said that the person on the phone was very helpful and answer all my questions

Cheryl K. on

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Difficulty with pick up because of the App while at pick up location. Very hot outside while trying to do online pickup at the site, but was called back immediately and was able to pick up without using the App.

sharon V. on

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TIMOTHY E. on

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James H. S. on

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roxann S. on

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Great Customer Service! Thank you!

Janet A. on

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all was great here, this was the second time I used this location

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Phyllis K. on

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SUPER SERVICE

Jeffrey S. on

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Location was unaware I had a rental scheduled and subsequently I was delayed 2hrs waiting for them to open so I could gain access to the vehicle.

angela C. on

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BOB M. on

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Nice new truck, great service.

Kathleen C. on

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Michael was very professional and courteous. Very easy rental experience. The equipment was very clean and worked well.

Jo Anne S. on

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Was never told I had to pay for mileage until the time I picked up truck. I had men at my house ready to load truck so I had to take it. I understood the rental fee and to fill truck up with fuel, but never the per miles fee. This total bill did not sit well with me. I explained this to a gal at the U Place this morning and she had no compassion not would she recommend any alternative. I will never use U haul again. Jo Anne Smith

Kathleen L. on

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Please check the headlights on this truck. One of them seems dim.

JOHN M. on

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Great people own the place. They will be my first choice for self storage also.

Michael C. on

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Excellent service!

Gordon Y. on

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Rick T. on

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CATHY M. on

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Nothing

Charles V. on

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I was charged but I have not received a final bill. Why don't customers receive a final bill for what they pay. That is not right and can keep people from being repeat customers.

Cornelius G. on

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Great experience

Jennifer S. on

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Linda R. on

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Cecil S. on

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david G. on

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Nice folks at this business.

Helen A. on

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Although the pick up place was fine ~ my over all experience with U-Haul NOT PROVIDING me with the original place of choice and size truck was very extremely poor. It left me having to deal with an oversized truck for my belongings for my trip. Furthermore, it is my belief the $50 guarantee is nothing more than a pseudo promise even light of past class actions regarding the same issue. They wiggle out of it through the use of "additional" verbiage other than what is written on the guarantee. Very poor indeed. SO BEWARE of false promises.

Sean H. on

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Danielle R. on

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nothing drop off was fine

Robert W. on

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Kelli B. on

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Greg B. on

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Nothing to improve, they were great.

Curtis B. on

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Jennifer J. on

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DAVID R. on

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Tom H. on

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Katheryn R. on

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truck was very clean! Super easy pick up and drop off.

Paulette S G. on

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It was the person that made it a great experience. I had rented a uhaul about 1 year ago and it was an awful experience and they tried to defraud my credit card.

DANIEL S. on

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after attempts to find trailer at another location, Which I reserved at, I was sent here. It took over an hour to rent a simple trailer due to "computer issues" and I was late picking up the vehicle I rented the trailer to get! Staff was very helpful, apologetic and friendly though!

STACY B. on

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Great experience, friendly staff. No problems!

David F. on

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INES G. on

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All was well

JOHN L. on

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if customer is renting a hand truck which i did for washer/dryer move the rep. at rental spot should inform you if truckc has ramp.I rented 10' truck was suposed to have ramp but had tow hitch package.I had to buy plywood and make ramp to load washer/dryer.Needless to say it was a paininthe ass.Other than that truck was very good.The woman at rental sitewas very nice as well.

Joy A. on

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Nancy C. on

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KATHY B. on

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nicholas C. on

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Dennis S. on

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Fast Service. Great rate.

ABBEY M. on

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BLAIR D. on

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David S. on

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JOHN O. on

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Preferred truck that was ordered 5 weeks ahead was not available. Larger truck was made available after a number of phone calls to 800 national customer service and traffic. Local people were superb after the truck was secured.

Wallington O. on

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JAMIE B. on

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They were very pleasant and accommodating.

philip C. on

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Very friendly and helpful. Very nice experience.

THOMAS P. on

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great thanks!

CHRISTINE B. on

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DIANE D. on

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keepup the good work!

JRG S. on

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LINDSAY H. on

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ROSE MARY L. on

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The friendliness people of any uhaul establishment that I ve used. Very helpful :)

SCOTT K. on

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MARK T. on

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It was fine for general moves but would be nice if it had boxes and other supplies

Bryan T. on

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STUART M. on

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Excellent customer service!

MARIA R. on

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The Service was very nice !

Linda S. on

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GEORGE C. on

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JAMES A. on

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JAMES A. on

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Edward S. on

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Not a lot of parking for Larger Trucks but Great otherwise!

ANNA C. on

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MARGUERITE A. on

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LUCINDA P. on

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My experience with Uhaul was a complete nightmare from start to finish. The trailer I rented was in terrible shape the lights did not work properly on the trailer, our module was change and they still didn't work. A friend/mechanic worked on it for 5 hours the night before our trip. We were to leave on a Sun. so nothing was open to change trailers. I reported it 3 times, but drove 1300 miles with it, because the trip was planned and I had a deadline to meet. When I dropped it off, I unhooked it from our vehicle then had to hook it up again to move it, and when I ask the gentleman at the drop off site to verify the lights weren't working they now were working. Uhaul obviously didn't believe me (even though I had reported it 3 times) and would only credit me $30. I WILL NEVER DO BUSINESS WITH UHAUL AGAIN AND I WILL NEVER RECOMMEND THEM TO ANYONE! VERY POOR BUSINESS PRACTICE.

WILLIAM O. on

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joanne S. on

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Sam is a great rep. for uhaul

JOHN G. on

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Herbert F. on

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EUGENIA H. on

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DENNIS L. on

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I made my u haul reservation at Causeway mowers in Indialantic Florida. When I went to get the truck the staff there was extremely rude. They acted like they had never seen or heard of me even though I was holding a reservation printed by them and stating that was the pick up location. Finally they figured out my reservation was changed to beach storage who treated me very professionally and courteously. Hats off to beach side storage. I will never step foot in Causeway Mowers in Indialantic Florida again.

TRUDY N. on

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Very small empty office. Not open on Sundays. Arrived at 9:05 on Monday morning. No place to park truck with trailer attached .

JIM F. on

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Not anything like pictures or description on the net, but it works fine as a drop-off. Needs some updating to maintain the "U-Haul" quality and image.

ROBIN G. on

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would use again.

JEFFREY D. on

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Nothing, the owner Sam was wonderful and very informative.

margaret M. on

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MARY O. on

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Diana P. on

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POIL K. on

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We rented a 2-wheel car dolly from here. The representative was nice & went through the hook-up procedure, but at the time i didn't realize that the equipment that tightens the straps around the car wheels was rusted out & seized-up. The pick up was on Sat. We didn't leave until Sun (when they were closed). I tried for 1hr to work on it, thinking it was an "operator" error. Then called U-Haul 1-800 #. They sent me a youtube video of a skinny girl doing it, which made it look easy. So I tried again - no success. Finally had to call again to get service man to come out. He couldn't get it to work either, so he had to lubricate & work on it to get it to work again. From this ordeal, we lost 3-1/2hrs and ended up having to spend $$ to stay in hotel rather than drive straight through to our destination. All because the equipment wasn't inspected properly before to make sure it was in good working order. If U-Haul wants to pay for my hotel bill, I would consider using them again.

DAN T. on

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Let people know that your rental business is conveniently located here on the beach. I have lived here 26 years and I have rented U-Haul trucks severasl times but I didn't know that you were here.