Customer Reviews for Beach Self Storage Prince Frederick
(U-Haul Neighborhood Dealer)

Rating:

5.0

I call only one person for U-Haul Rentals and storage, and that is Tabatha Willey. Her customer care is second to none. She has always made sure we get the best service possible.

Rating:

5.0

Crystal Long has the best customer service. I called days before since my order was moved to a location out of the way. She helped me problem solve and schedule the truck I needed at the location the was best for our trip. The truck was clean which was huge for me.

Rating:

5.0

You did great!

Rating:

5.0

No additional comments.

Rating:

5.0

This is my go to place to rent a truck. The staff and equipment is always top notch. Mike and Tina

Rating:

5.0

Your location at Beach Self Storage in Prince Frederick is PERFECT! I initially spoke with Tabitha on the rental set up and then we met with Crystal in the office. They were and are great. You have 2 GEMS! I have to say that your Prince Frederick location is the cleanest and most impressive location where I have ever rented a U-Haul, and I have been to quite a few from Maryland to Arizona. I was very impressed. Crystal was so very personable, informative and helpful. I would highly recommend your company to anyone. I normally do not write a lot of reviews, but to not write one this time, would have been an injustice to these ladies. Thank You BOTH again for your excellent service. My name is Debbie, and our storage location was Unit 537. Have a wonderful and blessed year! Keep up the superb job.....

Rating:

5.0

Awesome,Awesome,Awesome! Can’t say enough about Tabby and the service that she provides!

Rating:

5.0

Great experience always.

Rating:

5.0

Staff was knowledgeable and very professional. I highly recommend them.

Rating:

5.0

Rent from this location a lot. Always the best service. Trucks are the cleanest around and customer service is the best that I have ever experienced. Love Cove Point and Tabby and her team!

Rating:

4.0

The self-pick up online was Not user friendly. But, the person who works there was very super helpful. I would definitely recommend them.

Rating:

5.0

There's not anything I can think of..setting up reservation was smooth..truck was ready when I got there..friendly staff..

Rating:

5.0

Exceptionally good!

Rating:

5.0

Honestly I would say every place has room for improvement but my experience with Beach Storage was one of the best experiences that could be expected. This place is clean and very well managed! We just finished our move and are no longer doing business there but I feel we may still drop in to see how Crystal is doing! It’s people like her and the ownership that will have us come back to do more business there.

Rating:

5.0

Great service.

Rating:

5.0

Great!

Rating:

5.0

Everything went well, greatly appreciate the GM at this location for making it an easy process.

Rating:

2.0

Utility dolly, furniture dolly, and 12 blankets were not with the truck at pick up (location was not open at time of pickup). Still charged for these missing items. Suppose I need to waste some 4th of July Weekend time getting that straightened out.

Rating:

3.0

I was charged for equipment that wasn't present in the truck.

Rating:

5.0

nothing everything was great. Crystal was great..

Rating:

5.0

Nothing the folks there are so cheerful and very helpful they have great customer service skills

Rating:

5.0

My reservation was scheduled for pick up the vehicle at 8 AM at PAK MAIL located at 22664 THREE NOTCH RD, LEXINGTON PARK,MD 20653. When I arrived at this location, it was CLOSED. The store hours showed that they weren't open until 9 AM. I waited around until 9 AM and the store was still closed. So, I then called Uhaul customer service and was informed by Uhaul that the store does not open until 11 AM. This was VERY FRUSTRATING, as i was already under a time crunch!! Thankfully, the customer rep was able to find a truck at another location but the location was 45 MILES away. I was NOT PLEASED with your reservation system. Several hours that I needed for moving were lost because of this incompetence. And based on my experience, I will be encouraging others not to use it ever again!! By the way... The customer service at Beach SelfStorage was excellent. The rep Crystal Long was very helpful and courteous. She was the one redeeming factor in this whole experience.

Rating:

5.0

Tabby was very professional and help me through this process could not have done it with out her knowledge and smile.

Rating:

5.0

Ask questions because this staff knows the answers. Facility is clean. We leased for 24 hours the smallest truck and this is what we found: 1. Easy to navigate and drive. 2. Truck inside was clean. 3. Staff was clear on rental options and return of rental was fast. 4. The Helpfulness of the Beach Storage staff makes the stress of moving very manageable.

Rating:

5.0

Just keep doing what you are doing every thing will be good

Rating:

5.0

Staff was very friendly and helpful and the truck was clean and ready on time. No hidden surprises.

Rating:

5.0

Very easy Tabiitha was great

Rating:

5.0

This location and staff were helpful and courteous. The Uhaul organization as a whole is unfathomably unreliable. Do not trust the Uhaul website for a reservation, or even a phone call with the home office. Hopefully this location is in the vicinity you need, all the locations north of Calvert are unhelpful, even if you're lucky enough to speak with an English speaking person.

Rating:

5.0

I stopped by to drop off a car while I made a secondary trip to pick up some stuff. The manager guided me to a good place to park the car. I dropped off the truck after hours. Good location. My challenge was taking pictures of mileage and fuel level to check in the truck, but finally figured it out.

Rating:

5.0

This location was also very clean and inviting. The employee was very welcoming and helpful in returning the vehicle.