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MARY W
Customer Reviews for Beacon Seafood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented the trailer online from Capital Blvd location to Powell Point in NC. My contract and app reflected this, however, when I tried to check out it would not allow the Powell’s point drop off location. I was told to call the owner and “work it out”. I was then texted and emailed by a drop off location over 30 miles from where I was originally to drop off. I was told I’d be charged a fee if I dropped off at the original location I selected and was CONTRACTED for. Basically, I had to drive the trailer 30 minutes out of my way (and hour back/forth) to do U-Haul’s dirty work of moving trailers from locations. We even called customer service- no help. What a bait and switch.
Mary W