Customer Reviews for Beacon Towing and Truck Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Beacon Towing and Truck Rentals

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Eduardo V. on

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NICHOLAS G. on

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This uhaul dealer is the best .. I am a repeat customer to this location because of the customer service

Angel N. on

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Excellent attention and very good service!

Rolando M. on

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Nothing really everything was perfect the vehicle was clean in great condition and the lady that took care of me very professional and friendly. thank you uhaul this place does not need any improvement.

Eduardo V. on

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DIEGO V. on

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KENNETH R. on

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Samuel G. on

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JERRY S. on

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Fernando T. on

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JERRY S. on

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At this location. Nothing

DANIEL G. on

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Tobio Nicholas E. on

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This has been a very bad experience overall. I made a reservation online for a truck and several items. I even added my credit card number in order to reserve the truck. When my father arrived to pick up the truck, they made an entire new order. Nothing that I reserved was included. I spoke to the person in charge and she was nice enough to send me one of the items that I had reserved but did not receive. My father went back to pick up the item and we were not charged for it, which was nice of her. That’s all that has been pleasant about this experience. After this my father was called to let him know that he would have to turn in the truck at 11 am sharp the following day, meaning that if we wanted to keep it for an extra day it was too bad. We finished moving promptly, so my father turned in the truck at 10:50 am the following day as instructed. When he looked at the bill that he had paid for, the amount was about $139, which was twice the amount that we were supposed to have paid. He went back to the store and only then did the person notice that we had been charged for an extra day. That means that we paid for two days but only used the truck one day. He was given a refund and then was charged again for the correct about which was about $79 and change. This is all okay, anyone can make a mistake. It’s a good thing he noticed that the amount was incorrect. My problem is that there are now 3 charges in the bank and when I called the location to inquire why, I cannot get an answer or a guarantee that my money will be returned. I was told that I would have to wait until next Monday (7 days) in order to get a response or call the 800 number which may also not be open due to holiday hours. It’s great that you close your office for the holidays in order to spend time with your families, but it’s not okay to not be able to provide a response regarding a large amount of money that’s being held by the bank because of your mistake. In addition to the stress of moving, it has been an ordeal renting from here.

RAFAEL P. on

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Excellent services and professional . Michelle very professional friendly and very good services . Excelente servicios muy profesionales ,Muy familiar lo recomiendo .Ya soy clienta fija.

Marilyn N. on

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EDUARDO V. on

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Everything it’s perfect .

Michael K. on

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Computer system kept adding insurance that I didn't need or want. Even when the agent had support on the phone the system kept adding a $70 insurance charge. Eventually the agent who seemed very capable was able to get around the glitch.

EDUARDO V. on

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Excellent as you are now.

DIEGO O. on

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the worst service of uhaul, the disgusting truck, no maintenance, bad service, the person in charge called michell does not answer the phone, hangs up the calls, never more rento with that company

NICHOLAS G. on

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Michelle was great excellent at her job!

Garett A. on

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Ramon V. on

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Wheels and steering wheels were not well alligned

Gustavo L. on

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Leanne A. on

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walter F. on

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first time using your service and it was really helpful and would recommend to family and friends. from start to finish it was good.

marie V. on

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Building outside unappealing and scary but Michelle was great!

Paola L. on

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Great service m. Thank you!!!!

troy P. on

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I was not told when making reservation, that the place would not be open on Sunday's . Uhaul service is great though

MANUEL G. on

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truck needs to be cleaned & wheel sensor reset. Also would not hurt to have a few spaces for customer parking.

Arturo S. on

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Muy atenta la señora que me atendio, muy comodo el sistema. solo que estaba muy sucio el panoramico y los espejos retrovisores, que dificultaron mi conducción. pero fue una excelente solución. gracias

GIBRAN D. on

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ROSANNA D. on

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Neil O. on

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Excellent customer service and attention to details. Thank you Michelle for your assistance in renting the cargo van, especially during the time when the U-haul website was down nationally!!

maricruz Q. on

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The customer service representative at the location wasn't nice neither polite. She can answer to customer questions with a better attitude next time.

Camila R. on

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ANDRES R. on

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David V. on

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Fast and easy check out. Staff was extremely friendly.

christine T. on

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Alexey K. on

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Eddie C. on

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Better service & follow up! Serviced Equipment! This was a terrible experience from A-Z.

Alejandro R. on

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Great customer service! Excellent equipment!

Luis G. on

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Denis C. on

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Excellent friendly service. Easy to deal with.

Pablo R. on

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Excellent customer service and convenient location, thank you.

Walton B. on

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Gloria Jean H. on

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EDUARDO V. on

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Deliver the unit w full gas tank Everything else is perfect

Maritza R. on

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Pablo B. on

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Andres R. on

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Luigi Fernando G. on

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IVETTE T. on

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Excellent service

JOSE G. on

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Very nice friendly and professional.

Ghousia K. on

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Eriko G. on

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Rosmary C. on

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NELSON O. on

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the truck was shabby and Mrs. tranco me the phone apart from all charged twice

VICTORIA R. on

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Amazing and professional service. Will definitely recommend this company

Dilma R. on

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Jonathan C. on

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Miguel B. on

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Everything was amazing, we are very thankful. You guys made our moving experience much easier.

RICHARD M. on

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We had an excellent experience working with UHaul. Many thanks!

WILSON N. on

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rick A. on

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LAZARO L. on

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Bueno en pocas palabras: Es excelente la calidad del servicio y el trato a los usuarios en esa entidad, sigan a sí que la comunidad se lo merece. Gracias

MARIA T B. on

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DALILA R. on

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ERICA L. on

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NICK S. on

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FERLY S. on

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Excellent service

WILLIAM S. on

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The owner was very personable and courteous; a pleasant personality that I appreciate.

DOUGLAS T. on

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JESSICA D. on

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The Uhaul dealer was great and extremely helpful and informative. I would definitely use this specific Uhaul dealer again and recommend her to others.

paulo P. on

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PATRICK M. on

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Michelle was very helpful. I finished with the truck early and she expedited the return. 10 minutes after arriving I was done!

Lazaro D. on

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JODI S. on

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The lady was very nice.

FRED S. on

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MEAGON H. on

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Great customer service!

RICHARD S. on

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Nancy B. on

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Excellent and friendly customer service. Beacon is our prefered u-haul rental spot. Highly recommended.

TOWYANGER H. on

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I have had bad experiences before with rental vehicles; however, this was by far my best experience. The receptionist/dispatch clerk was friendly, knowledgeable, professional, and extremely helpful. I will definitely recommend this location to friends.

ANTONIO S. on

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JONATHAN D. on

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JOSEPH C. on

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WERNER H. on

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ARMANDO T. on

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nothing

JOHN B. on

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PABLO N. on

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Los asientos mas reclinables y un sonido mas actulizado de CD o usb

Julio O. on

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Nice and friendly service.

SARA P. on

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LAZARO G. on

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Jorge G. on

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Mejorar la cantidad de opciones de lugares de alquiler

KARIN H. on

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JAVIER R. on

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Our rep was great! Courteous and professional. She gave us options and leeway on our rental. Great location. I will use them almost exclusively from now on. Not all Uhaul locations are created equal, this one is the best so far.

Kent N. on

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Everything went smoothly. Service was excellent. I'm glad that I went here and will come back and won't hesitate to refer them.

Alex S. on

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Excellent alternative location for customers from DORAL area zip code 33178, 33172, 33166. Staff very polite and professional.

Kevin B. on

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Rental agent was very good

CLAUDIA D. on

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Alfredo M. on

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