The pictures of vehicle that were shown on the app did not match.( The pictures that are used to inspect the truck for damage and quality) There was severe paint damage on the side of the truck. (It was an old truck) The cab was pretty decent, although there's some dirt on the floor but not a big deal. The back end of the truck was not cleaned out from the last user.JOSEPH H.
Customer Reviews for Beane Outdoor Structures
(U-Haul Neighborhood Dealer)
Concord, NC 28025
Services at this Location:
- Mon-Thur: 9 am - 5:30 pm
- Fri-Sat: 9 am - 5 pm
- Sun: 12 pm - 5 pm
Special Operating Hours
- 8/3/2021 - 8/5/2021: 9:00 am - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check-in / verification process was ridiculous! Asked for 2 contacts that they called (before 8 am on a Saturday morning, no less)! Then the lock wouldn't open even though we had dialed in the correct code. We must have wasted 45 minutes on check-in alone. Then, the truck did not have the dolly or furniture pads I had rented and I had to make an additional stop and wait in line to get those items. Terrible way to run a business!Joseph E.
Customer did not leave a comment.JOEL P.
Customer did not leave a comment.Claude H.
No one was there and it looked desertedMICHELLE S.
Customer did not leave a comment.Natalie S.
Customer did not leave a comment.Nick J.
They weren't there during business hours to check in the return uhaul and trailers.paul A.
Customer did not leave a comment.DELORES K.
Holly was very helpful and I appreciate her kind hospitality.Ron L.
Very attentive to the customer very pleasant to the customer it was just an overall great experience I will continue to use them as long as they continue to treat me as a customer!!! Very impressive!!!!!!!ZACHARY S.
Customer did not leave a comment.Thomas R.
I was furious that you guys changed my location late the night before and didnt see it until that morning. I was flying in to pick up truck and had the closest uhaul and then at the last minute you changed it. So from 2 1/2 miles away it was 13. Instead of costing me 7.00 for uber it cost me almost 30 dollars . I would like to ask uhaul to reimburse this amount since you caused this by your changing my reservation with no notice. Highly disappointed. The guys at the uhaul place never got out of their seats to help me or even take me to truck. Terrible customer service. Guy MeltonGuy M.
To improve the rental after hours it would be nice to do the paperwork as you reserve the truck. The information can be verified before you get to the pick up location.Marcia V.