Holly and Austin were friendly , professional and so easy to work with! I really prefer to use the local smaller U-Haul facilities like Beane outdoor structures, as the personal friendly attention is so welcome . I highly recommend them !
MARK K
Customer Reviews for Beane Outdoor Structures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Efficient people with great attitudes!
BRETT HThe only thing wrong with this location is that the a/c inside the bldg was not working.
NANCY PI ordered a dolly and pads for my move and I did not receive any of it. You are a moving company so I don't understand how you don't have these items available especially when they are reserved? You used to have a dolly in EVERY truck all the time. This ruined our move.
Amy FSmooth transaction from end to end .
TAMER HFirst, the rental location for the reservation was changed at the last minute requiring me to drive several additional minutes to pick up the U-haul truck. The rental location was not open and the attendant was late. Also, the attendant had a pet all over me sniffing me during the check out of the U-haul truck. The location did not have the furniture pads I requested at the initial reservation. This was a horrible experience. I will never rent from U-haul again.
Jerry LA great experience with great people that helped out so much.
Cara Clooked like a abandon house
DUANE GEasy to get to from where we live and not busy!!
JENNIFER SLove the customer service. I came in everything was ready and they hooked everything up and even double checked to make sure we where good to go.
STACY BExcellent experience! Best rental !
Tamera GThe vehicle should start with a full tank of gas and be returned by the customer with a full tank. The truck was given to me with less than a quarter of a tank. In fact, the gages in the truck denoted less than 22 miles before being totally empty. That's a Major concern and inconvenience
paul rCheck in was easy, reservation made through the app with no issues.
Daniel PGreat service
Wayne PThe gentleman was polite and funny in and out no problem
Pam KVery nice and helpful staff. Even though I was a few minutes earlier than they opened. She still acknowledged and helped me.
Michael JExcellent Customer Service!
Johnnie WI made a reservation, two days before I needed, to pick up a trailer from one Haul location. As I was driving to pick the trailer up, I called just to confirm and was told they did not have the trailer, they had the reservation but could not provide the trailer. They transferred me to another location on the other side of the county. I went there to pick up a trailer, they were closed but we were going to do everything over the phone. Mind you, it was pouring down rain and my wife and I together could not pick up the tongue of the trailer high enough to place it onto my truck hitch. The gentleman we were talking to over the phone was very nice and helpful and suggested that we go to another location, so back to the other side of the county we go. The third location is where we met Austin. I cannot say enough positive about Austin! He turned a very bad experience into a good one. He was extremely helpful, friendly, caring, and professional. He knew what he was doing and accommodated us without any problem. Before I knew it, the paperwork was done, signed, and the trailer was hooked up my truck. When it comes to UHaul, I highly recommend seeing Austin. He treats you with respect and is eager to satisfy the customer.
mike hAustin is a great guy and very helpful. Highly recommend this U-Haul location.
Jim LBeing charged for 100 miles at $1 a mile was a bit of a surprise. If I knew the price was that much I would have never kept the vehicle any additional time.
Arnold KOverall, the staff was friendly and courteous. If I had any questions or concerns he reassured me by asking all questions. I have rented from this location twice and will be returning again.
COLETTE FNothing, agent makes everything easy and fast.
Joe WThe lady at the rental location was awesome . She went the extra mile and really made sure I was all set with my rental Thanks
Dustin JThe vehicle's alignment seemed to be off as I had to turn the steering wheel by 20 degrees or so to drive straight, otherwise it would go into another lane. It was really windy that day so not sure if that was the cause.
MARGARET SI requested a different location then was told I must return here. Last time no one was there. This time the we’re very helpful. The website is not helpful at all.
Terry RDrop off was tough to get to, parking was terrible because of space, and no one there to talk to or discuss where to park trailer
William MI didn’t receive the furniture pads that I pad the extra 5$ for but I was charged and I didn’t appreciate that at all the truck needs an alignment really bad because it shakes when u drive 35mph or higher
Shameka JThee was no one at the location. It was only a drop off location. The website was very difficult to use to record location and condition.
Willaim TVery friendly and helpful. We were able to pickup and drop off the truck in a timely manner which made our moving process a lot less stressful. Would definitely recommend and use again in the future.
Donnie M1Low truck tire pressure caused a dash light error which covered up the mileage. I had to take the truck back home to fill it with air. 2. The app was troublesome, I had to call for help... it took 45 minutes to check in and 35 to check out. 3. Beware of your final charges to your credit card. Mileage was very expensive plus gas plus tax plus plus.
Rob RMy poor rating has nothing to do with the Beane Outdoor Structures 1550 Hwy 49 S Concord NC 28025 location. It has to do with the Uhaul @ 855 Concord Pkwy S, Concord, NC 28027. I reserved a truck and an applaince dolly online. Upon arrival, they did not have a the dolly and stated, Uhauld does not guarantee dollys to be available. If that is the case, what is the point of reserving one if you need to move an applaince? They did call and find a different location that had both a truck and a dolly but this was just a waste of time and a furter distance away which, cost more time and money.
acasio rNo improvements needed. Super friendly and down to earth staff
zachary CUhaul rep was extremely pleasant. We had a good laugh. Rental pick-up and drop off was quick and easy. Highly recommend using this place.
Tracy QEasy rental setup and return process. No lines just have your access code and go then return.
SHAUN BThe owner lord & said I left 5 gallons of gas out of the truck. I put gas in the truck before I dropped it off & I didn’t even drive 5 gallons of gas. Why he lied I’m not sure but I don t appreciate the lies for extra $$$$. I will NEVER RECOMMEND ANYONE GO TO a facility & they lie.
TESHANDRA Wnot a location comment but a corporate comment…. being charged 80 cents for a 0.8 overage in mileage is insane.
MELANIE FWas hoping for a closer location for a car tow trailer but no closer locations had availability. In a pinch, this location came in clutch. Easy to access... Just a little further from my house than I wanted but it was worth the drive to get our car home same day. Thanks
Travis CExperience was poor. The facility has a bad odor and smell the smell was reeking from employees. The smell was unbearable and several potential shed buyers and truck renters walked in and walked right back out. Disgusting. I would only go back unless the weekend person is there. Any weekly rentals and she is not there I will not do business with them. They had the nerve to ask why we were wearing masks! Really! The truck was extremely old. The air not working property in 100-degree heat was not blowing cold Shame on you UHaul! SHAME ON YOU!
Donald WAgain, the drop off location representative was very nice a very efficient.
Carleton MAwesome customer service!
JESSICA CUpdate the hours of operation posted online.
CAROLYN EThis lady was awesome
NGUDIANKAMA MWas sent you another location because first location did not have my truck. First location is across the street from my location. Was sent to a location 10 miles away. Called in after rental to your 800 number and was told I will be issued a credit for my inconvenience but received nothing yet.
Randy CThe lady from this location was very friendly and helped us to not overpay for a mismatched odometer. And she let us wait inside the office for the taxi while outside was raining even though her working day was finished. Many thanks for the great customer service.
Dilshod SNone
Christie NCheckin was painful and there is no assistance
Matthew SMade drop off very easy and convenient.
MARSHALL AGood communication and great customer service.
Hari BI returned the truck earlier than expected and it took them four days to put it in the system as returned with no courtesy call as to why.
rosey mThe U-Haul had one headlight no AC and the truck was old.
Laura SI've been to this location several times over the past few weeks for boxes and to rent trailers and I've had a very good experience with Holly.
Jonathan CCustomer service was fantastic. Very friendly very professional. This was the best, easiest experience with U-Haul I've had in a long time. I will most definitely be back to this location.
Jonathan CAdvise customers that there is an after hours service fee when estimating the price of rental. Also I requested an appliance truck which wasn’t there. The motor cover inside the cab was loose so all the motor heat and exhaust came into the cab.
JOSEPH PThis guy took over an hour to get me checked out. He was so fat he couldn’t even get out of his seat to get the contract off the printer. Had to get his poor kids to bring it to him. He told me to drive by the front to get a picture and make sure that I installed it correctly. He never got out of his chair for the 5 min I was sitting there so I drove off. Luckily I did it right and the trailer didn’t fall off or that would have been an easy lawsuit.
Kenneth K