Customer Reviews for Bear Automotive
(U-Haul Neighborhood Dealer)

Rating:

4.0

This was where the van was available, so that’s really what I needed and it was a same day rental, so that is what mattered. The return was easy in terms of the key drop, but the app didn’t work for the return. It kept freezing. I called U-Haul and they had me use the website, which did work, but it wasn’t a fast process. I spent more than 20 minutes trying to drop off the van. First with the app failing and then the odometer showed 3,xxx miles which was less than pickup mileage and eventually when I turned the motor off, it showed 9,xxx miles which was right and worked. 3,xxx didn’t seem to be the trip mileage, but maybe it was something like that. Just a frustrating return because I was in a hurry and thought it’d be a quick process. In taking the vehicle, the customer should told to look for notifications to take pics of the damage, etc. That message is easily missed when it arrives between the time you rent the vehicle and get in and drive it out. I was in a hurry yesterday and forgot to do that!

Rating:

4.0

The uhaul truck reeked of cigarette smoke and the turn signals/hazard lights were so dim they might as well have not worked. The driver side door handle also barely worked. This truck NEEDS to be fixed and cleaned before being available.

Rating:

5.0

Juan was super nice. Thank you!

Rating:

4.0

The exhaust pipe was shoved into a pile of tires when I picked it up. Kinda sketch. Other than that it was perfect

Rating:

3.0

Have designated parking for trucks to park

Rating:

2.0

Added fees were not disclosed ahead of time, almost doubling my cost. Will not use again.

Rating:

5.0

Bear Automotive was fantastic. Great service, super clean & new van and easy night drop. The man who helped me was professional and provided good customer service.

Rating:

2.0

I requested blankets and equipment, nothing was available when I showed up.

Rating:

3.0

I dropped it off at night. So had no interaction with the people there.

Rating:

3.0

The van was filthy. I had to use it for a work event and had to wash it myself before using it. The layer of dirt and filth on the vehicle as well on the inside looks like it hadn't been cleaned in months. The staff was friendly, although he did make a comment about me being there at 11, instead of 9am which was unnecessary.

Rating:

2.0

I called to let the location know that I was running late due to flight delays but that I would be there before they closed. They assured me that would be no problem. However, when I arrived - 30 min before closing - they had already left. The online check in was a disaster and finding a human to talk to was very difficult. Since it was an out of state ID they needed to call a reference so I had to scramble to find someone available. Once I finally got the key, it was well over two hours after arriving at the location. As a single woman, alone in a strange location, this was very unnerving. I will not be renting from this location again

Rating:

5.0

On January 29 I also rented a U-Haul and Ventura and the gentleman that helped me his name is Michael was super nice extremely extremely nice I highly recommend him was very stressed because of the move, but michael really made my day and he’s located in Ventura

Rating:

5.0

Eddie was so helpful and the movers were the best!!

Rating:

1.0

Pick somewhere where you can park the truck.

Rating:

1.0

Customers of the restaurant next door took up all of the parking spaces in the lot where I was to return the truck, ignoring the signs that unauthorized vehicles would be towed.

Rating:

4.0

Returning the truck after hours was frustrating. I logged as directed when returning the keys. It took me to a page that asked me what kind of truck did I want to rent. No instructions to follow came up. After 25 frustrating minutes standing in the heat, I finally called UHaul and concluded the returning process on the phone.

Rating:

5.0

Amazing service! Will absolutely be coming back and referring friends. Easy and efficient. 12/10!

Rating:

3.0

I had completed all steps for express checkout online, but the process still took 20 minutes. Also, the address of the establishment was confusing. It has a Milpas street address, but it’s actually on a side street. I tried to call several times to clarify the location, but no one answered the calls.

Rating:

5.0

The representative at this location, Juan, made everything quick and hassle-free. From pick up to drop off, everything went as smooth as silk, better than any rental service I’ve ever used. Thanks for an easy transaction.

Rating:

5.0

Great service and honest

Rating:

5.0

I worked with the gentleman on site he was informative,friendly and very helpful. I will definitely use again when needed.

Rating:

5.0

The guys at Bear Automotive were friendly and helpful. I would recommend this location for U-Haul rentals.

Rating:

5.0

All good,costumer service star ⭐️

Rating:

5.0

Everything went great ! Thank you .

Rating:

2.0

No blankets to rent. The addres is 732 N. Milpas St. That is the address of a restauraunt. After driving up and down the street for a time we called U-Haul. They then prompted us to drive down De La Guerra St. The mecanic business also has two trucks. At minimum, we should have been told it was not viewable from Milpas Street. Correct information would have been helpful.

Rating:

5.0

Convenient location, professional staff, overall positive experience. Would use again.

Rating:

4.0

Make 8 hour rentals available early in the morning, I shouldn’t have to wait around for it. The earlier I pick it up, the sooner it gets rented by the next person.

Rating:

1.0

The person who works at this station is rude and needs a better job without communication.

Rating:

2.0

When picking up the truck, it was very difficult to get the information through a web browser. Had to be instructed from a customer representative to download the app and then it worked better. The two furniture dollies that I ordered were not in the truck and I was not told that they were out. When going to a local U-Haul store to hopefully get two furniture dollies for the trip, they were also out and could not locate a nearby U-Haul that had them in stock. Had to purchase them for the trip. Even though the truck had air-conditioning, it did not work the whole six hour trip. It was 105° out and it was a very warm day to travel with no air-conditioning. Not a great experience overall.

Rating:

1.0

Air bag light on, not enough gas.

Rating:

4.0

Checked in and wanted a dolly and regular hand truck but they didn't have any. We checked in ahead of time so we had an easy check in and an easy drop off. Hard to find location since it was on an alleyway coming off of Milpas Street. Hard to park on Monday mornings since they had street sweeping in the surrounding neighborhood. Tank half full so we added about 2 gallons of gas for doing less than 10 miles driving.

Rating:

3.0

If a person reserves truck and adds floor dollys, hand trucks, furniture pads, etc. there should be some kind of correspondence that the equipment isn’t available before arriving at the location .

Rating:

5.0

Thanks to full stuff everyone so friendly professional can’t ask for no more

Rating:

5.0

Juan and all the guys there are so friendly and they get you into your uhaul super fast. I love picking up my truck rentals from Bear's Automotive ! A++++

Rating:

2.0

Area was quite messy….and very crowded. The owner was nice, and everything worked well, so transactionally, t was al god…just the location needed attention.

Rating:

5.0

Eddie at Bear Automotive was very helpful and communicative. He made the check in and out process quick and painless. Wish most businesses had it this streamlined. Thank you !

Rating:

3.0

I only put 8 miles on the truck. When I picked the truck up the fuel gauge red just under half a tank. When I returned the truck it was just under half a tank. I only put 8 miles on the truck and the station charged me 18 dollars for three gallons of gas. The station never even put gas in the truck. The station charged me for the three gallons less than two min from me returning the truck. If the truck used three gallons of fuel in 8 miles there is something wrong with the truck.

Rating:

5.0

Everything was taken care of well. I’d use this location next

Rating:

5.0

Very smooth experience!

Rating:

4.0

Windows dirty

Rating:

3.0

A little tricky to find and limited parking. The guy who helped me was very helpful and pleasant.

Rating:

5.0

Nothing was out of the ordinary, I was a few minutes late and there was no issue when it came to pick up the rental. Quick, affordable and reliable. Would definitely use again. Cargo van had a nice back up camera and was a smooth drive. Had a little trouble finding the gas compartment when it was time to fill up, but I found it right in the drivers side with the door open. That was my only problem! Other than that though, 10/10

Rating:

1.0

We had an appointment to pick up our rental at 8am. My employee showed up to just wait for someone to open the business. The employee showed up almost 30 minutes late.

Rating:

1.0

today I get an email with an extra charge of $20 for after hrs, we returned the truck earlier at 4:00 pm. Pick up time was at 10 am. 6 hours only. Its NOT a reason to charge $20 extra Also $5 for a sale. We did NOT purchase nothing. To Bad! I sent an email questioning and not answer.

Rating:

4.0

This isn't my first experience with unethical billing and suspicious fees from the rogue's gallery of Uhaiul. The mechanic/Uhaul representative call me later that evening after my move and said, "You left the van dirty. There's a $25 cleaning fee if you don't come back and clean it yourself." I came back...but when the Uhaul monopoly is broken, I'm going to be the first to fly the coop. I have no good-faith with this business.

Rating:

5.0

The person who waited on my was great. I forget his name.

Rating:

5.0

The man who helped us get set up was very nice and got us squared away quickly. We were lucky enough to get a newer truck so it was clean and drove well

Rating:

4.0

Take Cash deposits...

Rating:

1.0

You cannot see that this is a uhaul drop off location easily. Only indication of the Uhaul location is a drop box located behind a corner. pulled over on the street hopped out the car to ask the mechanics if this was the correct place. They stated they could not help and were closing. Directed me where to park. I had to do the return on the phone, it was not clear or easy to return the truck on the phone. Would not recommend for a drop off location, not easy, clear or accessible.

Rating:

5.0

Not a thing. My experience was wonderful. Easy, easy, easy. Nice people.

Rating:

3.0

The van had not been checked in or cleaned upon pickup so we had to wait. The app was not functioning properly and kept crashing and telling me there was an error. There was damage that had not been recorded that thankfully I noticed before checking it out.