Alfredo S.
Customer did not leave a comment.
Customer Reviews for Bears Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bears Towing
Dawn H.
Nothing you guys were amazing
BRIAN B.
good people and service. good job guys
NICHOLAS T.
super friendly, a credit to the U haul system
Timothy C.
Worked well with the app
KEVIN D.
Strap Ratchet Handles Rusty and hard to operate
robert M.
have the paper work ready and have the people help hook you up you all are to slow we some one rents something from you and you per do it should not take a hour to get the rental will never use u haul again and I got over charged on price
Alex S.
Much better service than the Medina location.
Michael B.
The truck had broken glass and trash from the last customer in the box.
FAWZI H.
she charged me insurance charge without asking me first. they did not help me mount the dolly on my car and they even did not check the safety and the lights.
John S.
Great Service
Fred P.
Help the dealer access the correct size trailer.
vic S.
The worst rental experience of my life, start to finish. After I gave the lady up front my driver's license, she still managed to pick the wrong reservation. I understand people make mistakes, but the amount of time it took to fix the problem (30 minutes) was excessive. In the meantime, I had people waiting for me to bring the truck. The truck was also only 3/8 filled with gas when I picked it up. When returning the next day, I asked if they wanted me to fill the tank so the next customers wouldn't be left with a 3/8 empty tank (and just reimburse me for the difference (you know, in a sense, doing them a favor). They told me not to fill the tank as U-Haul corporate would not reimburse them for reimbursing me. As you can imagine, this doesn't make much sense.
Tim R.
Very nice and helpful people.
Darrell J.
No improvement necessary. The staff at Bear's Towing was very friendly; the truck was clean and well maintained; the transaction went very smoothly. It was a very good experience. Thanks.
sherry H.
Great experience overall. Thank you!
George V.
Very nice people went out of their way to make sure that I was taken care of and I would recommend their company to everyone
robert S.
Inside of cab had trash in it. Maintenance of vehicle is in question as a light on the panel came on during the trip. Vehicle would accelerate to 3500 RPM for no reason and then go back to normal which I am sure caused extra gas being used.
Nancy H.
The site was fine, but UHaul has enormous issues with it's media resources. I literally spent a whole day and a half trying to get through to you, both by phone and by internet. The local shop in Wellington I was originally talking to also could not get online to you. It made it very difficult to do something that should have been very easy. I would have used another company had there been one within a reasonable distance. U-Haul needs to up their game when it comes to communication media.
Greg S.
The two women at Bears Towing were absolutely helpful! They helped us at the worst of times, our van died with 3 hrs left on the ride home from vacation. They made us feel a little less stressful. If we lived near there, we'd rent another truck from them.
lynn U.
Would use again very easy to call and pick up and drop off at same location
Lisa S.
The dispatcher was very nice, but did not explain the after hours return process to me. More information about this would have been much appreciated.
Frank M.
See other comments.
Mike J.
The facility where I picked up the trailer was nice. So was the staff. The trailer however was not maintained properly. The straps that secure the wheels to the deck of the trailer had been cut and was to short for me to use it. I had to unload the car go buy 2 3" heavy duty rachet straps and use them to secure the. At after I reloaded the car back on to the trailer.
Nancy P.
I placed the order 3 weeks before we need it and the day before the location changed to 50 miles away from were we need it. All locations near us closed at noon and we could not pick it up till 2:00. This was on a Saturday that you would think it would be open all day.
Mike I.
Friendly and efficient!
John S.
No comment
Jennifer P.
Rude people. They made us wait in the dirty lobby while they played with their motorcycles.
Shelly M.
My pickup location was moved to an entirely different city. Nothing against the Pick up location but that cost us in milage, time and gasoline. We were not happy
JENNIFER P.
Very rude people. They stood outside playing on a motorcycle while we waited in office. When we asked for assistance they demanded we continue to wait. After being exhausted and hungry from moving all day, the last thing we wanted to do was wait 15 minutes for service.
Kat G.
A very nice place to do business!
todd E.
Nice job
Sean S.
Very nice experience! I would recommend them without hesitation! The owner was going to lunch and turned around to help me with the trailer drop off, Very professional, fast and friendly service! The pick up and drop off were the best Uhaul experience I've ever had. Thanks!
Joseph W.
Next time, when I make a reservation two weeks prior to the date needed, I expect the trailer to be at the location requested (Wooster), not 30 minutes away (Lodi). Neither U-Haul dealer was willing to transfer the trailer to the requested location or to offer a discount for my inconvenience.
NOREEN O.
Sherry was awesome and made the return extremely easy. I wish I had her at my pick up location!!
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