Customer Reviews for Beauty Box Hub
(U-Haul Neighborhood Dealer)

Rating:

1.0

Didn't understand the difference between a dealer and a full on store. I ordered an appliance dolly and a regular dolly was provided. I picked up at 5:30 and of course there was no one at the dealer to rectify. I went to the U-Haul store in Farmington Hills, MI and they guy there wouldn't give me one. I even called the u-haul 800 number to talk about this. One excuse I was given was I couldn't have an appliance dolly because it was a one way move. Why rent it to me then? The whole rental policy is a huge sales pitch which, frankly, is annoying. I get to my location and I'm over my miles. One a one way move, that I entered the starting location and ending location on your website when I rented. I guess I had to run around to other stores to get my dolly that you forgot and you wanted to ding me on mileage. And I was told I was late on the return. When I booked this thing I get 48 hours with the truck and I returned well within that timeline. Just a terrible experience and I would only use u-haul again if it was absolutely necessary. I called u-haul and asked for the manager of the Farmington location to call me back but nothing yet. I'd like to be refunded for the dolly and I'd like a discount on my rental. Please contact me. 716-341-6332.

Rating:

4.0

It's a small store. It looked new as it was half-empty. It did the job. The CS person was very nice and offered to stay after closing hours so I could get the truck, as it was a 30-minute drive. I thought I was getting an extra 40 miles because I had to drive out of my way, but I am not sure if that happened. Fortunately, I did not need those extra miles due to other circumstances, but I should have received them.

Rating:

3.0

U-Haul did not have my reserved truck at the location in Ann Arbor that I requested- had to drive to Canton, MI (15 miles away) to pick up - U-Haul did give us $15 off and 50 extra miles for the trouble Truck was almost new (400 miles on odometer) - road rough but it is a truck

Rating:

5.0

This place, the owner, the convenience... was so great!! Thank you.

Rating:

1.0

He didn’t tell me about the mileage about the insurance he just told me how much it was then didn’t even put the correct mileage i was going

Rating:

1.0

I waited until 10PM for them to give me another code to the lock box and I paid for until 1:30AM. I was rushed in my moving process and I had to drive 120 miles on 4 hours sleep when I had work that morning at 6AM. I called for assistance and was transferred to 3 departments before someone could get me assistance. I stood outside in the cold for approx. 2 hours trying to open up the lock box while on the phone. I was very dissatisfied and felt like I had been scammed out of my time and money. I will never use U-Haul again

Rating:

5.0

Self drop process was excellent

Rating:

1.0

Hire better and more knowledgeable people

Rating:

4.0

Nothing things went smooth.