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RENE G
Customer Reviews for Beez Kwik Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Un trato amable y cortes , de excelencia, desde que llame por teléfono para la reservacion del U- Haul y cuando fui a hacer la transacion en persona.
Reynaldo GGasoline
EDWARD MThey had the vehicle I wanted, and it was in great condition, with fast, friendly service.. Thanks!
ALAN AThey up charged and took 50.00 extra, why?
Kim WThe staff was more than friendly, professional and courteous. They made it simple and were very accommodating, would definitely do business here again.
Glenn CIt took me almost 2 hours to get the uhaul. Staff didn’t know what she was doing
Shana JQu'il parle anglais ou français.
HUGUES MBueno
ODRACIR GNice People and very profecional
MELANIE GThe equipment was very well maintained and friendly people
john itell them to be honest they told me they were goin to refundme the different of miles ussage and they dint 50 use 43 7 miles different and they dint do it also they are not right
Harnold Vthey are nice person and I really recommend it because they they really take care of the customer I'm happy with this place
MARCIO CThe best place to rent a U-Haul! Friendly people and very helpful. It was an amazing experience checking in and dropping off the U-Haul truck. They treat you with respect and always make sure you know that U-Haul will settle the account later. Will definitely rent again from here if I’m close by.
SERGIO NTruck needs work ac, horn , back up alarm not working
pablo hClose this location. This place is horrible. The trucks are in really bad conditions. They want to take your money at any cost. I have to go back the next day because they charged me for 85 miles when I actually drove just 37. I called 25 times to the representative because nobody had an answer for me at this place and she never picked up the phone. It was insane.
Elio MAC BROKEN ON VEHICLE
jennifer vClean and sanitize the equipment. Pave and beautify the parking lot.
WINSTON SFriendly and professional
VICTOR GThe 2cond mirror passage don't show the highest back,, show the door, and you can moved, When you drive the truck is difficult stay right, they have problems.
Javier RFriendly place and very nice people
KENIA QEl mejor servicio al cliente lo tienen en esta tienda
VICTOR GThe truck was dirty, and out of maintenance, specifically breaks maintenance. I called the previous Friday by noon to do the reservation (which was other store). When I got to the store which address is 1050 N Flagler Ave at Homestead, they told me that they didn’t had any truck available, when I did my reservation with anticipation. After that, they gave send me to the other store to pick up another truck right there. If they work like that, I don’t understand what’s the point to make a reservation..
Joel Pnight and day from pickup location - sad part is I'm not paying to clean up a rental truck that was dirty from pickup, they were understanding , but we know the burden falls on them to do someone elses job ( IE the pickup location personell should have preped the vehicle for the next customer )
michael oExcelente servicio y muy profesional
South CSúper muy buena atención y muy atento el señor que me atendió,lo recomiendo cien por ciento con los ojos cerrados,súper más que complacida,gracias.
Niurka DThe personnel was ruled also I received the truck on an eighth of a tank of gas and since they had my credit card number on file they took an extra $44 from my card don't think I'll use U-Haul again did not like this experience
Fernandez TMy whole experience with U haul was poor.. after having to go to this location because my first location was closed this store did not know anything that was going on. The main guy working here was arguing with a cust and quit on the spot. Now I had to wait 1 hr to get my trailer. After I get my trailer I and left I get a call 45 min later to come back to the store as they need to re check my connection and take some pictures.. are you serious? I was threatened by the girl on the on the phone that I will be liable for the trailer as if this was my fault. The trailer lights stopped working at some point of the rental. Poor maintenance. I will not recommend this location and uhaul to anyone after my 1st experience .
Javier TI basically dropped the trailer off at a swamp. The area where they keep the trailers looks like the actual everglades. Massive puddle in the middle of the lot.
Johnathan RI was issued a contract with 5/8 of gas and I see only 4/8 (half tank) I notified the attendant and again reminded at the return about the short 1/8 of fuel. He said that you we're aware, but you still charged me for the missing fuel. Why do I need to see those details that you pretend to ignore ? It just does not look right, when other details are never ignored. Please refund and notify me by text 786-597 1242
Jose BSuper 👌
Roberto TI did not receive a receipt fir the final balance. It was just charged to my credit card.
Richard RVery professional and the face was very Friendly
JONATHAN JGreat
OSMAR SEverything was fine . Great Custumer service .
Enrique DExcellent service
Teresa LAttendants treated us with respect and were extremely helpful and considerate!
Amy MFree sparkling water and a piece of fruit with every rental!😄
Scott CHorrible place, full of drunk people around and inside the store
Ruben HWoman at the counter was helpful
Kalli GI don't know why I received a charge of $30 when I put extra gas in the uhaul truck. Please look into this for me. I have been renting with this company for years. Thank you
Tonia HLady at check in did not give receipt for turn-in of vehicles (truck and trailer). It appeared as she was only one working the convenience store that she was maxed out helping the many convenience store customers and could not check-in the vehicles. I departed with no receipt as I had already wasted 30+ minutes waiting and needed to go to a scheduled business meeting. Two days later I get a $212.40 charge on Credit Card. Upon getting the charge notification, I went to the location and no one there could resolve the unexplained charges. They said I needed to wait until the lady who handles the Uhaul business was back to work! Thus, I still am waiting for an explanation!
Ken AWhen equipment was picked up we were given a drop off option on 92nd and Krome Ave In Miami. This location is a farm that has a UHaul sign and Key drop off box but it has a chained locked gate with no way to get in, no one was there, and no way to get in. We were left with the inconvenience to find another drop off location on our own, and having to wait for a return call from UHaul. By the time we got the call back we had already figured it out.
xiomara rHuge lack of responsibility on behalf of location. Uhaul truck should have failed inspection due to worn out front tires. We had one of our front wheels blow out during our trip. Roadside assistance ended up replacing both and recommended we NEVER use this location again. Our truck was fully loaded and a serious accident could have taken place.
Javier LThe trailer tongue wouldn’t properly secure onto my hitch. It was extremely loose. I had to buy concrete bags to apply weights. It’s not the location fault for the trailer issue. It just need to be serviced
AVINASH RFilthy, poorly run and they gave me wrong information especially when entering our final destination
Olenka S